TungstenFashionsReviews 62

I normally don't write reviews, but this merchant threatened me and falsely accused me of theft. The company sent one of the three rings that I ordered and are essentially unreachable. I contacted them three times, twice about this specific issue and received no response. I disputed the charge with my credit card and only then did Tungsten Fashion contact me and accuse me of stealing the rings and threatening to report me to the police. The images of the emails that I sent to them and their response are attached below.

Ordered April last year, receive ring but without my customisation.
They said they will send me a new one as they have made a mistake, however, they haven't shipped out my ring nor are replying back to my emails.

I see you are very active on this review site so if you see my review, take action and respond to my emails, please.

Purchased a ring on October 6th, 2022. I ordered a size 17.5 and when I received the ring it was smaller than the 17 I was already wearing. I emailed 3-4 times about this and all emails went UNANSWERED. I called 2-3 times, leaving voice-mails each time and those went UNANSWERED as well. Finally called and someone answered and I was told to ship the ring back and they would contact me once they received it. Sent the ring back and watched the tracking. 2 weeks after they received it, I still had not heard anything. Again, all calls and emails went UNANSWERED. (they say on their site that ALL emails are answered within 24 hours and that is pure BS) Again, I finally got ahold of someone and was told that they had sent a 17 instead of the 17.5 and that that ring did not come in sizes larger than 17 and that the website was wrong in offering larger sizes. (PS, they never changed the site) Anyway, they told me that their machine wouldn't make the ring any larger but if I would give them 3 weeks, they would get it from another vendor. At that time I asked that my size be adjusted to size 18 and they said no problem. The 3 weeks go by and I didn't hear anything. Gave it a few more days and nothing. Again, emails and phone messages went UNANSWERED. Finally got ahold of someone again and was told they would have my ring on the 25th of November and they would send it out. I waited until into December and nothing. Yet again, multiple emails and phone messages went unanswered. Finally got ahold of someone on December 6th and was told that my ring had shipped and "according to tracking, it would be to me on December 8th." Was also told that rhey would email me the tracking number. No tracking info was provided and no ring came on the 8th. I again gave things more time. On the 12th, I sent 2 different emails and also left a voice-mail. Both went UNANSWERED. On the 13th, I left another voice-mail and told them that if I didn't get some kind of response, I was going to start taking action against them. A few hours later, I got an email from them stating my ring had shipped and provided a tracking number. According to the tracking info, they created the shipping label ONLY after I made the threat of action. The ring finally arrive to me yesterday, Dec. 19th and guess what... they sent me a size 17 again.

Don't do business with these people. They don't follow through and they lie to you. I'm taking to the internet to post my story anywhere and everywhere I can to warn people of doing business with Tungsten Fashions. Im also filing with their local Chaimber of Commerce and with the BBB. Buyer beware!

I'm going to leave the original review up at the end of this update. So they called me and explained what had happened and assured me that the ring was going to be here Thursday the 6th of October and offered to refund me the shipping cost. I told them that if they did that and I got the ring on Thursday that I would update the review and give a more fair rating. Well I got the tracking info all excited about getting my ring when I get an email asking why I haven't changed the reviews I have left. I told them that I have not received any receipt showing my a refund. I then get an email stating that 9h trust me I did issues the refund. Now all of a sudden the shipping if has been delayed. I new I should have done more research before I bought from them. Now I feel I'm out my money.
Website said if ordered by 3pm eastern standard time same day shipping. I had my order completed at 2:13pm eastern standard time and I paid almost 30.00 more for overnight shipping. All day went by and now it's 9-10 pm before I find out it going to take longer to get to me. No offer from them to reimburse the overnight shipping nothing.

These guys are a bunch of scammers
I have asked for an update numerous times via email and no response
They said it was shipped for delivery in August and now we are in October. They sent me an email confirmation saying 'I hope you enjoyed your ring'
How can I enjoy it when it never arrived to my damn doorstep? I've emailed more than 8 times asking for an update and no response.
I want a REFUND!
I've asked numerous times but no one has replied and it's just slack and poor customer service!
Don't believe these guys, trust the reviews from others that had a poor time with these guys!
DON'T PURCHASE FROM THEM - they are really $#*!!

The ring was actually nice but too bad the customer service is non-existance, I ordered a ring but it unfortunately didn't fit due to the comfort fit(dome shape) and I had to go back to England before I could exchange it in the US by post. Sent an email about paying more for exchanging it because I was overseas but never got the reply back. Its a shame because the ring was actually lovely but the customer service is just disappointing..

Would give them 0 stars if I could terrible customer service, still owed either a ring or my money back since Dec/21. Ordered from this company numerous times in the past, what happened Tungsten Fashions? Never again!
As far as adding a photo, would if I could but I don't have the ring

I came back here by curiosity after getting a random email from them a few days ago. I found my review deleted... SO. Redo.

This company has poor customer service and it took months to get the ring going through them. Also when I posted a review after three months of no answers, they bashed me on this public review board and threatened me with legal action for a review. I purchased an entirely new ring to get them to shut up. It took three more months to get a resize only for it to end up being THE EXACT SAME SIZE as before. You guys are unprofessional and crude.

I have had a terrible time with getting my wedding date because it's been cancelled 3 times due to covid-19. My soon to be husband has a large ring size and impossible to find here in Canada but I found it here at Tungsten Fashions. I ordered the wrong ring size 2 times and Damien and staff sent me the right size without any hesitation. I've decided I'd like a back up ring because their rings are so beautiful and Damien said I'll send you the other style this morning in time for your wedding. They are absolutely incredible and gracious and I've had little patience lately. I'm happy to have found them! My husband is a 15 to 15.5 and next to impossible to find him anything in Canada so thank you to this wonderful company! This company is highly recommended for 2 reasons: beautiful rings and amazing staff with lots of patience... thank you guys I appreciate you.

Anita D.

Hubby got his ring today. WOW so impressed it is heavy and looks really durable. He drives a tow truck so needed something to take a beating The ring is beautiful looks way more expensive then what I paid for and I was expecting to have to pay a fee for when it came to Canada but nope not at all it came to the door and that was it. Sad part is my dad passed away of a heart attack and never got to see it before I gave it to my hubby but I'm sure he would be just as impressed as we are with it... Thank you for such an amazing ring Tungsten fashions.
Tammy Brown London Ontario Canada

I love that this company went above and beyond to fix my ring. I had ordered it online and when it arrived I noticed the engraving was wrong and I also needed the ring a bit bigger. I got in contact with them and they got back to me via email and phone. I let them know that I needed a bigger size and the engraving fixed. I emiled them a picture of the ring and the corrections it needed. With no issue they sent me a new ring asap. They were so nice and respectful when I spoke to them. I highly recommend them. Amazing customer service!

They threatened me with legal action for posting about their scamming unethical emails with their threats included, stole my money, and when I did purchase a ring to get them to shut up, the size was the same as the one that was a size up.

The story was:
I ordered a ring, it took over four months to get in and was the wrong size, so I emailed their support team to make sure my next purchase would turn out okay. I mentioned that their ring sizing was off, and they got defensive of that, and made a bunch of excuses. I ordered a new ring a size up on 50% off and it never showed, took another three months or so. They emailed excusing it as backorder, delays, and all of this other stuff, but it was total bs. I emailed pissed off demanding a refund, to which they said they don't refund engraved rings. Back and forth with them telling me I was dumb and that the ring was in fact fine, and I posted a review.
They came for me threatening me with legal action if I didn't take it down, canceled my order and said I didn't deserve their service anymore, and scared me half to death. I was younger at the time and actually did take it down with the promise that they would give me expedited shipping, but they made me pay the FULL COST AGAIN. That ring showed up a size up from the very first, and it was an identical size. I gave up. They are horrible people.

Do not trust them. It took me years to feel comfortable throwing this edited review up with the idea that they would not threaten me again. Run.

I don't write reviews unless service is exceptional in one way or another. I was extremely pleased with Tungsten Fashions handling of my unique situation. Especially during the covid crisis there were some issues that were out of their control, yet they still went out of their way to ensure I was happy. In the end I have a beautiful ring that is personalized to symbolize a monumental moment in my life, and tungsten fashions (and particularly Damien) made that happen. So thank you tungsten fashions for making that happen, and as for the negative reviews I can see that the issues arise when mail or something doesn't go right, if that is the case do what I did and call them, they are very considerate and accommodating.

I started with the purchase of one ring for my husband. Received it and we were very pleased with the quality of the ring. However we got the sizing wrong. We reached out to the company and spoke with Damien and it was a true pleasure to speak with him. He had the time to hear our concerns, he had the knowledge to help us solve it and most importantly he provided us with one of the best customer service experience we have encountered in a while. We are so please and impressed with the rings and the experience that we are now by ring number 4. We highly recommend this company for what it stands and their products.