TSI Shipping

Thus far, my experience w/ Transit Systems has been most commendable. Phillip Trendler has been most
Patient w/ my contacting their organization several different times to pose various groupings of the items I needed to ship. He assisted me in determining the best way to ship (white gloves for the elderly) and at this juncture I feel confident all will run smoothly. Note: The cost has been adjusted as the number of items
Has been adjusted as well.
To date this has been a good experience. Of course, we are just at the starting gate.
Sincerely,
Susan Anderson

I shipped a used tattoo removal laser to a friend in the industry in Nashville. They arrived on time, packed it up safely and he got it in such good condition from me that his laser repair technician who came to calibrate it - said he basically didn't have to recalibrate anything at all. Which says a lot given most of the same guys who repair tell you to not move machines from room to room because even that will often require them to be recalibrated.

Great service, price, everything! Really positive experience! And here I am using them to ship another laser again.

Almost a year later I receive an email telling me that I owe money from my shipment that happened in September (meanwhile it's almost July) because a representative on their end tried charging me in September and it never went through and he got fired. You would assume that since it got declined in September of 2015 and its June 2016 I would have been contacted ALOT earlier. This is the businesses mistake not mine. You should have dealt with this sooner if there was a mistake in the "extra charges". Not to mention the "senior specialist logistics" was rude and demeaning and didn't apologize for the companies mistake. I will never use this company or refer anyone to this company.

I shipped a queen size bed but you sent me a king size box which I felt I needed to cut up and modify. If you wish to deal with one size fits all why not include instructions and show on the box where to cut and fold? I am sure you could hire a clever Asian who could show you how to do it. I did not modify one of the boxes, I simply filled it with other furnishings (two large picture frames). You basically allowed me to ship about 100 pounds for free and I thank you for that opportunity.

Everything went perfectly except for some miscommunication the evening of the delivery. I called a little before 6 pm to ask if they were still delivering the furniture that evening. The dispatcher checked on it and told me the truck broke down and we would have to reschedule. I was at work and my daughter was at my house. About that same time the delivery men called to say they were on their way. They arrived and delivered the furniture within a few minutes. I'm not sure what happened here, but I did get the furniture that evening.

First of all Kathy Temple is a gem. She has answered all my questions and in the now (4 small shipments) to my new home in SDiego, no one has missed a beat. She remembers me and is very efficient and accommodating in all ways. Its made me feel very comfortable in the repeat business I've given you.

There is a guy Jose on the SD end who has delivered 3 of my shipments. Shout out to him - great guy. Though the other two guys could not have been any nicer. They get a little intimidated about alley and getting to the condo but they've had no problem and been really cheerful and helpful in every way.

I didn't think I would but I probably one more (the smallest) load to go and I know Kathy and TSI will do things right. Thank you so much.

Broke part of an item which i had to point out and ask to be repaired. They repaired it, which was appreciated, but there was poor communication with when I could expect that item back (along with another item that had been misplaced). In the end, luckily I happened to be at my apartment when those final items came, as the delivery was unannounced and could have easily been missed. In the end I got my things after a few bumps in the road. The staff I dealt with was very nice.

I hope 10 is the highest score on the scale- not reversed!
Working with TSI was fabulous, from my first contact to delivery date. I was informed every step of the way about the delivery.
I forget the name of the woman who was my first contact? Jessica? I am sorry that I don't remember. She was GREAT! Very responsive,answered all of my questions.very efficient about getting pick up/drop off info.
Once she handed me over to the pick up and delivery team the great service continued. My family who were at the pick up site reported great service. As the desk made its way up the East Coast I was called and told about the delivery schedule. When I had a question I called the number, gave my account number and talk with a real person!
I was able to adjust the delivery time to suit my needs.
The delivery team were fantastic. Efficient, nice, placed the desk where I asked them.
GREAT SERVICE ALL AROUND!

I needed to ship a king-size bed (mattress and frame) from one address to another, and I'd never shipped any large furniture item in this way. From the first contact to inquire about pricing and process, to updates along the way, to final delivery, the process was seamless. I even needed to change the final delivery address from one state to another; TSI made the change and the bed arrived at it's destination is perfect condition. I was also WAY impressed with the way the two men who picked up the bed from it's origination address safely wrapped/protected everything, and the way they were also careful and intentional when moving in and through my home. I'll reach out to TSI first, if I have large-item shipping needs in the future.

Needed a large item picked up in New York and shipped to Florida. Needed truck to have lift gate. Spoke with agent there (I think her name was Jessica or Jennifer) and she gave me all the info I needed. I was so glad there was a service like this out there! If I had one complaint, it is that I specifically told the hours that the facility that the item was being shipped and that the driver needed to deliver the item during those specific hours. That did not happen and the driver arrived 3 hours after closing time. Also, the item was several days late on the delivery. I would use again, however, I know now that delivery doesn't always arrive exactly in the time frame given and during the hours given. Otherwise, they got the job done and Jessica was very nice to work with.