Overview
TSI Shipping has a rating of 3.1 stars from 1,267 reviews, indicating that most customers are generally satisfied with their purchases. TSI Shipping ranks 28th among Shipping sites.
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TSI was my best alternative for shipping a small shipment several hundred miles. The price was high but the service was excellent and you get what you pay for. I used them a second time within two weeks and was equally as pleased. I would use them again.
The whole process with TSI shipping was easy and the customer service was outstanding. They communicated with me throughout the process. My items arrived in perfect condition, the staff was both friendly, efficient and professional. I would use this moving service again and recommend them to other people.
When the shipment was picked up, I was expecting "White Glove" service- which I paid for. They came to pack the grandfather clock and another small clock. The small clock was already in a box, so they just shoved in a moving blanket and stuck on two pieces of tape. The GF clock was wrapped in a moving blanket and taped into a wardrobe box. The top to the clock was also wrapped in a moving blanket and boxed. I don't know what White Glove means, but this is not how I perceived it from your website. When it arrived, there were multiple issues with the delivery window. I was unable to get communication for several days with the driver. In all everything arrived in one piece and within the promised time frame, so I rated a 3 not a 1.
I work with many different shipping companies and I can't say you're stood out anymore than anyone else. That is actually what I was hoping for to find someone that stood out and made a difference in price and service.
I scheduled a pick up today in Mountain View. The driver did not show up. He told me he would arrive in hour. I have waited him from 1:00 pm to 6:30 pm, and called him more than one hundreds time, but he didn't answer. Now I have to catch up my flight and leave my mattresses there. I want to get a refund and submit a claim for my loss (2 mattresses and one afternoon).
TSI price is good but, TSI needs to be more clear on the way they function. They should have said that purchasing insurance is a MUST in order to protect your shipment. For the "what happens if" your shipment is destroyed, missing iteams, opened or broken iteams. Or, how, they can only give you a gift card to replace all the missing or damaged goods. They should have said they don't have control of who or what company will take over to take your shipment. What to do if you have a scheduled pick up day and no-one shows up. Overall, TSI could have been more for the customer. Would I use TSI again? Maybe. I would test them out with insurance this time.
I paid for ' white glove' service because of the value of my shipment and I received absolutely nothing in the way of protecting my very valuable items.
TSI'S idea of protection was to wrap my shipment in shrink wrap, but only one layer and only a 12-14' section of a piece which is about 40' tall.
I have filled a complaint and have had no response since delivery.
If you care for your shipment, I wouldn't recommend this group.
The process to arrive at a price was good, going from high level to exact, based on the actual furniture measurements. The communication was good and let us arrange the pickup and delivery. Everything arrived safely with no problems. The pick up and delivery teams were very efficient and courteous.
Pick up was fairly late (30+ mins AFTER the 4 hour window of 2-6p). Driver took out some type of lines in the Alley with the height of his truck and had to delay loading due to this issue.
Delivery was amazing! Lots of contact and delivered in a friendly/timely manner.
We needed to ship an expensive mattress from New York to Arizona. We were directed by TSI as to how to pack it which was very helpful. It cost a fair amount to send, but it seemed like a fair price for a heavy king-sized mattress. TSI was reliable in picking it up and getting it there when they said they would which was about a week. Over-all it was an excellent experience and I would highly recommend them.
Carol was very easy and pleasant to work with, and Chris, the gentleman that picked our shipment up was extremely kind and helpful! Provided our shipment arrives to us perfectly in tact, we would be delighted to recommend clients and friends. So far, so good...
Very efficient and organized. Communication was very easy. If I called or emailed with questions, I received an answer within a reasonable amount of time. Thus far, I have been very impressed with the company and all those who have helped me with the shipping.
TSI offered the best price and were very responsive. The furniture was covered and protected during shipping and my mother's 100 year old dining room set arrived safe and sound TSI kept me informed as to the status of my delivery. I was very satisfied.
This was my first time shipping a number of large items and it was easy, quick, efficient and very well transferred to an overseas shipping company. Customer service was excellent because I had a lot of questions. It was very smooth working with the staff.
This is the second time I am using transit systems to handle my move. I've already done the research and I had such a perfect experience the first time I did not hesitate to use them again! I will be posting a Yelp review after this second move with a review regarding both moves.
I received my shipment one car short. Courtney is still to this day missing. When I called about the missing carton I was told I would receive a call back. I called at least four times more In regards to remedying the situation. I never received a follow up phone call. The last time I called I spoke with Mr. Steve Sergeant. I was told that he had to speak with his manager to see if there was anything that can be done as far as compensation. I still have not received a call back to this day.
Overall excellent experience at very competitive price based on my shopping around. Delivery was one day late versus schedule, but that was due to snow storm in area of delivery. I was shipping a large scultured mirror, and they took good care in crating it and delivering from Texas to central Pa. Without incident.
My daughter first spoke with Carol Trout and told me what a kind and gracious person she was in answering all our questions. Then I called her and finalized my booking. Everything on our Skokie side went very smoothly and Golans moving co. Men were terrific in their packing everything so well. Couldn't ask for better service. Hoping all goes well at the receiving end.
Very satisfied with the service. Everything arrived safely. At the receiving end, they assisted with assembly and placement, and moving other furniture out of the way to do the placement.
The phone calls for the pick up and delivery were timely and helpful.
I would have liked a better price, but would probably have had to do a lot more of the packing protection myself then, and maybe even placement on pallets.
It took a bit longer to schedule the pickup then I expected, and a bit longer to be placed on the cross country truck than I expected, but definitely was not looking for a short delivery time that would have cost postal or UPS or FedEx or other package shipping rates. And I definitely was not shipping enough items to fill a moving truck by myself.
I was also not made aware until the pickup that the items to be crated would be done at a local warehouse a number of miles away rather than at the pickup location.
Received call regarding drop off. No date for delivery date was provided. Left voice mail asking me to call back. I did call and left a message. The following Wednesday I received a call notifying me that the transporters where in my driveway. Surprise...luckily someone was home.
This was the second time I had used the service. The first delivery was flawless.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members