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Truwater.com.au Reviews Summary
True Filter Group Pty Ltd has garnered significant negative attention due to a high volume of customer complaints, highlighting serious concerns regarding product authenticity, service delays, and problematic return policies. Customers have reported issues with receiving generic products instead of genuine brands, along with complications related to cancellations and unexpected fees. The company's reputation is further marred by warnings from consumer protection agencies. While there may be some positive aspects in terms of product offerings, the overarching sentiment is one of dissatisfaction, indicating a pressing need for improvement in customer service and compliance with consumer laws.
This summary is generated by AI, based on text from customer reviews
From Fair Trading:
Do not deal with True Filter Group Pty Ltd
20 March 2019
NSW Fair Trading Commissioner Rose Webb today issued a public warning urging consumers not to deal with online retailer True Filter Group Pty Ltd.
The online trader supplies water systems and accessories through three known websites: www.truwater.com.au, www.truwater.co.nz and www.budgetfridgefilters.com.
True Filter Group appeared on the Fair Trading Complaints Register three times in 2018 and has received over 120 complaints since September 2015.
Fair Trading has also received a range of complaints from consumers detailing their loss of money after dealing with the trader. The information received from consumers suggests True Filter Group is breaching a number of sections of Australian Consumer Law, which applies to transactions online in the same way it does in-store.
These contraventions include supplying generic products in the place of genuine brand name products, delays in the supply of goods, issues with cancellations and returns including a 25% restocking fee and storing credit card details and recharging customers months later.
Consumers who have complaints about dealings with True Filter Group should contact NSW Fair Trading on 13 32 20.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members