Marian L.

From Fair Trading:
Do not deal with True Filter Group Pty Ltd
20 March 2019
NSW Fair Trading Commissioner Rose Webb today issued a public warning urging consumers not to deal with online retailer True Filter Group Pty Ltd.
The online trader supplies water systems and accessories through three known websites: www.truwater.com.au, www.truwater.co.nz and www.budgetfridgefilters.com.
True Filter Group appeared on the Fair Trading Complaints Register three times in 2018 and has received over 120 complaints since September 2015.
Fair Trading has also received a range of complaints from consumers detailing their loss of money after dealing with the trader. The information received from consumers suggests True Filter Group is breaching a number of sections of Australian Consumer Law, which applies to transactions online in the same way it does in-store.
These contraventions include supplying generic products in the place of genuine brand name products, delays in the supply of goods, issues with cancellations and returns including a 25% restocking fee and storing credit card details and recharging customers months later.
Consumers who have complaints about dealings with True Filter Group should contact NSW Fair Trading on 13 32 20.