Call center Rep was kind, professional, exercised empathy to resolve my issues... Offered addl tips for future considerations.
They charged me twice and refused to give me my money back! Complete ripoff! Do not use this! Don't waste your time! Don't do it!
Hello Alyssa,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 699 - 8081 and we will get it figured out.
Thank you,
TruthFinder Support
Very informative to the exact info your looking for and extra that you were not expected to come across,definetely recommend it to friends and family
Hello Miguel,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience using TruthFinder, and were able to find exactly what you were looking for! We look forward to continuing to assist you in the future.
Thank you,
TruthFinder Support
Comes in handy often. I wish marriage records showed separately from other "relatives", and the actual dob showed up without clicking the timeline.
Hello Sheena,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and we look forward to continuing to assist you in the future.
Thank you,
TruthFinder Support
Maggie ID# D******* She was wonderful - patient and helpful. Great employee. She walked me through each step. I appreciated her help and her kindness.
Hello Maggie,
Thank you for taking the time to leave us feedback! We are delighted to see that you enjoyed your experience with us, and will be sure to pass along your kind words to Maggie! We look forward to assisting you in the future:)
Thank you,
TruthFinder Support
Looking for report on self did a good job. Answed what I ask, didn't take to long for report. I would do again
Hello Tim,
Thank you for taking the time to leave us feedback. We are glad to hear that you enjoyed your report and, we look forward to providing you with our services again in the future.
Thank you,
TruthFinder Support
An example of how terrible Truthfinder is, simply look Bernie Madoff... WOW! He has no criminal activity! A real con man cons Truthfinder? Nah, Truthfinder is a glorified Google search engine with no special features to ensure accuracy. So, if Truthfinder cannot figure out that Bernie Madoff has convictions, then guess what? Truthfinder will not find the truth on anyone, and I mean anyone, you are searching for! Truthfinder is useless waste of money is my determination. I am a forensic expert and Truthfinder is not worth the time or money.
I paid $28 or so for a month and searched around 50 people. I was able to successfully immediately call and cancel my future automatic payments, but it is something that I will need to ensure they do not charge as I have lost faith in this company. It is confusing as to where people are living and working and many times they show that people are not working and I know they are... so how do they get this information and how old is it?
I was able to locate some long lost friends who moved out of state.
They offered me a $40 Amazon card if I called exactly at noon and I simply forgot and called a little late... no reply to my call or emails reveal the true cunning nature of this company and NOT in the customer's interest.
There is also an ability to edit your or anyone's profile. It makes me wonder if this editing by others actually continue to hide where they are located and working.
So many questions, but if you have $28 or so to burn and want to waste a ton of time spinning your wheels searching endlessly like I did, they go for it. But looking back, I have concluded that the customer service was poor. Courney L. With TruthFinder was militant in her demand that I call her "exactly at noon tomorrow"... give me a fricken break! I thought I was the customer and the customer was king... not here.
So, again, I must admit the information was poor, inaccurate, outdated, and not helpful except to find a long lost friend... which, by the way, I had to call 5 numbers to get him and who know which one worked...
Hello William,
Although we are sad to see you were unhappy with your experience, we do appreciate you taking the time to give us constructive criticism. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We hope to continue to improve our services to make them better for you and future customers.
Thank you,
TruthFinder Support
Full of $#*!. Waste of time. Waited 30 minutes to be asked to pay. Fxxk outta here... No one wants to pay for a scam-like report.
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you
I could not access the stuff I was looking for. Couldn't negotiate the technology. Need to discontinue my subscription for financial reasons.
Hello Carole,
Thank you for taking the time to leave us feedback. We would like to apologize if there was any trouble navigating our site. If you have any questions, please feel free to call our Customer Care Team at (800) 699 - 8081 and they will be happy to assist you if this issue persists.
Thank you,
TruthFinder Support
It takes 29 minutes before telling you that you have to pay in order to see the report. The rating on the BBB is fake.
We are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (855) 921-3711 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at help@truthfinder.com and we will try to make this right. If you would like, please feel free to view our Help Page at https://www.truthfinder.com/help/
Recived good information.
Helped a lot
I am satisfied
Thank you so much now I feel better because have good information
Hello Jorge,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and we look forward to continuing to assist you in the future.
Thank you,
TruthFinder Support
The site did a good job of finding information needed. Found it useful in gettting information needed
Hello Chara,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and were able to get the information that you needed! We look forward to continuing to assist you in the future.
Thank you,
TruthFinder Support
I get what I need out if this web site it works very well and I will recommend it to anyone out therre
Hello Xanadu,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and we look forward to continuing to assist you in the future.
Thank you,
TruthFinder Support
She is my baby momma n has not let me see my son. It suck cuz I written her to let me see my son n won't reply
Hello Blas,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed using our services and we look forward to continuing to assist you in the future.
Thank you,
TruthFinder Support
You can find out about your nabors and keep your family safe and be alert to who is living close to you and your family.
Helped me find out alot people are stealing my identity. It's sad that you can't even trust your own family these days.
Hello Shaun,
Thank you for taking the time to give us your feedback! We are delighted to see that you enjoyed your experience with us, and we hope you were able to resolve your stolen identity issues. We look forward to continuing to assist you in the future.
Thank you,
TruthFinder Support
Ran my name, says i have the gov't watching me, staing fbi, cia, etc. thats so false! They just want your money
Hello Kath,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.
Thank you,
TruthFinder Support
The information provided by TruthFinder was incomple, riddled with inaccuracies, and woefully obsolete.
Hello David,
Thank you for taking the time to leave us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.
Thank you
Paul in customer service cancelled my account when asked to. He did it cheerfully with no upselling. I appreciated that.
Hello Carol,
We are delighted to see that you enjoyed your experience with TruthFinder, and we will be sure to pass along your kind words to Paul! Although we are sad to see you go for the time being, we look forwarding to providing you with excellent service again in the future!
Thank you,
TruthFinder Support
It's a scam and they won't stop popping up crap on my browser. Who are these clowns? Can't email or call them either so STAY AWAY
Hello Barry,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 699 - 8081 and we will get it figured out.
Thank you,
TruthFinder Support
Overview
Truthfinder.com has a rating of 2.1 stars from 673 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Truthfinder.com most frequently mention credit card, email address and background check. Truthfinder.com ranks 33rd among Background Check sites.
Help Site: https://www.truthfinder.com/help/
Blog Articles: https://www.truthfinder.com/infomania/
- Visit Website
- San Diego
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Clara,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with your services, and with our dedicated Customer Care Team! We look forward to continuing to assist you in the future.
Thank you,
TruthFinder Support