Truthfinder.com Reviews Summary
Truthfinder.com has a rating of 1.9 stars from 673 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Truthfinder.com most frequently mention credit card, email address and background check. Truthfinder.com ranks 9th among Background Check sites.
I ran one report for a client. I'm an attorney. Somehow I didn't "unclick" something and got signed up for a monthly membership at the rate of $27.78 for about 3 months before I realized they were continuing to bill me. If I wanted a membership, I'd go with a reputable company like Lexis.
I don't recommend this service. Waste of time and money
Read the BBB reviews before joining. I wish I had.
Yesterday I decide to try your 5-day Trial*
Includes UNLIMITED Reports
3/19/2020 8:48 AM Signed up and paid.
3/19/2020 1:20 PM Canceled
Spoke with customer service JONSEON Called *******081
Address's wrong, phone numbers wrong, No employment History, no pics, licenses not correct.
Did a check on known friends and their info was nowhere close. I can find more info on a Google search, myself.
Sent email to support asking for cancelation confirmation number. As of yet I have no reply and no idea if my account has been canceled.
Hello Michael,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.
Thank you,
TruthFinder Support
It charged me $10 for nothing Whatsoever and I was not reimbursed at all! It gave me absolutely NO INFORMATION
Hello Kelsey,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.
Thank you,
TruthFinder Support
They make you wait forever for all the information to be "found" and loaded. Huge build up of drama that you will see secret stuff and graphic stuff. Bulls***, that's not the way the internet works. If Google can compile millions of websites in less than a second, this "search" could be done the same way. They just want you to feel "invested" in the time you've spent on their site so that you spend the money they charge to see the actual information. Waste of time!
Hello William,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website and app. Please reach out if there's anything we can do to improve your experience.
Thank you,
TruthFinder Support
I joined Truthfinder for the purpose of monitoring a husband and wife. The system found them but failed to show what I knew - that the husband was incarcerated in Federal Prison (and has been for over 2 years). I cancelled the reoccurring charges and called Truthfinder for a refund of the original charge. The Customer Service lady said that STATE criminal records aren't always accessible. I repeated that the person was in FEDERAL prison and she said that it took time for the authorities to upload the information (2 years?). I said that the Bureau of Prisons web site showed him so the information was on line and I wanted to use Truthfiner to monitor him for release from prison. Finally, she agreed to issue me a complete refund
Hello Jay,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.
Thank you,
TruthFinder Support
I doubt that it is worth the cost. Searched myself for fun and the pop ups were obviously wrong (I think I would know about myself). Just a money grab.
Hello Anthony,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.
Thank you,
TruthFinder Support
Don't waste your time, they literally have a timer counting down to when you can access the "report" while a bunch of f***ing bogus messages scroll through. (WARNING this person TOTALLY is on a government watch list!) and a bunch of other absolute BS. Reading some of the crap the site was spewing out made me want to off myself. I'm that much closer anyways
Hello Jake,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to leave us feedback. We are constantly changing and evolving, and always open to new ways to create a better experience for our customers.
Thank you,
TruthFinder Support
Everything about this website is a time-wasting scam. Even their review page will not allow you to enter any review less than 5 stars
Hello Nathan,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to leave us feedback. We are constantly changing and evolving, and always open to new ways to create a better experience for our customers.
Thank you,
TruthFinder Support
Tried to find current location of ex son-in-law and received nothing but info from years past. This is all a scam! Had to make phone call to STOP automatic billing, too! Horrible!
Hello June,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.
Thank you,
TruthFinder Support
I wanted to see how it worked so i put ky name in not only did it say i was related to an annie (which im not) but it said i lived in 2 other places ive never heard of, said my telephone numbers way different from the one i have. And claims im wanted bybthe fbi or another government agency (which again im not) this sites a joke and a half.
Hello Brittany,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.
Thank you,
TruthFinder Support
I know I don't have a criminal record but I was trying to find out how this company operates. I gave them my name with my cell phone number (my mistake). I am receiving advertisement (different every day) to convince me to subscribe and pay them such as " new truth about XXX" or new criminal records found about XXX or. They are creative on writing these messages to convince you to pay the. Glad I did not pay but I am really annoyed by receiving these ads on my cell phone daily.
Hello Reza,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 699 - 8081 and we will get it figured out.
Thank you,
TruthFinder Support
They make money only by fradulently charging your card. The "report" they offer is wrong and not detailed at all.
Hello Heather,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.
Thank you,
TruthFinder Support
Trying to get rid of the report they are sending each day, but their web site dont have a unsubscribe button. You just dont get rid of it after getting an account and they dont answer mail. STAY AWAY
Hello KJ,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 699 - 8081 and we will get it figured out.
Thank you,
TruthFinder Support
Seriously. $30 and you spend 30 minutes getting funneled into it. Forget it! It's public record! Look it up yourself for free
Hello Bailey,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website and app. Please reach out if there's anything we can do to improve your experience.
Thank you,
TruthFinder Support
Thirty bucks a month and I already knew more about the people I searched for than TruthFinder did. The also make it as difficult as they can to unsubscribe: the FAQ says you have to call an 800 number to stop the billing, but NOBODY ANSWERS IT. $#*! TF and the horse they rode in on.
Hello AlPhinster,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 699 - 8081 and we will get it figured out.
Thank you,
TruthFinder Support
WHEN YOU ORDER A SINGLE REPORT< IT AUTO SIGNS YOU UP FOR A MONTHLY SERVICE FEE.
THEY ALSO MAKE IT NEXT TO IMPOSSIBLE TO REMOVE THE CARD ON FILE!
You HAVE 2 call them2 get them to do it. They will play coy and remind you that it is in the fine print.
I have unknowingly paid this company 4 over 2 years!
-It auto signs you up in a misleading way. You think u are ordering a one time, one charge report but actually signs u up 4 monthly
Hello Tanya,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 699 - 8081 and we will get it figured out.
Thank you,
TruthFinder Support
I am the mother of the person Is as searching. Totally inaccurate information. Names in Texas with wrong person they identified as my son. Wrong ownership of vehicle in Texas. They will not return your money when you tell them they have inaccurate information in their report. All links where closed and numbers no longer working. Save your money. Should be considered a fraudulent company.
Hello Beverly,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.
Thank you,
TruthFinder Support
It may be a good way to get dirt on anyone you want to, but it is also a double edge sword, they harass you until you buy their service with anything they can say about you to embarrass or harass you into buying it just to get them to stop sending their nasty messages. It is a double edged sword and it is more likely what is wrong with this "information age, Social Media, Big Brother" prying and condemning crap that WILL BACKFIRE on us all. This "REVIEW" is also a sham, tried leaving this with one star and they won't let you, they say "leave a VALID review" I take it back it's not just a sham, it's a SCAM! See what they say about how they reject reviews they don't like; "To ensure data quality, each review is read and moderated to abide by our guidelines. We reserve the right to reject reviews which fail to comply with our guidelines".
Hello Rick,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 699 - 8081 and we will get it figured out.
Thank you,
TruthFinder Support
I made one tentative enquiry with Truthfinder some months ago. Now i get 1 or 2 emails a day pestering me to sign up. DON'T go near this organisation unless you want your inbox clogged up.
Hello Denzil,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 699 - 8081 and we will get it figured out.
Thank you,
TruthFinder Support
A few months ago, I went to these people to help find an old friend. I thought it was a one-time charge. Was I wrong. My mistake. Not only was the information wrong, they kept taking money from my account! When I saw these withdrawals on my account, I called my bank to tell them what was going on. They put a "stop payment" on these charges and I canceled that card. I figured that would be the end of it. NOPE! Today, I found out this company was STILL taking money out of my account and had been for the last three months! When I asked the bank rep how this was possible, she said they have a way of getting that information! Oh my god! Well, I filed a claim against this business then called the company to complain and cancelled my "subscription". The guy said I had till July 11th to use their "services"... Really?!? Really?!? You STEAL from me, you use shady practices to get my NEW card number, then you have the audacity to say I have another month to use your services?!? Wow. Well, HOPEFULLY, I won't have anymore issues with these people. If, for some, bizarre reason, you want to use their services, make sure you cancel immediately afterwards, because if you don't, they will keep taking money out of your bank accout even if you get a different card.
Hello Judy,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 699 - 8081 and we will get it figured out.
Thank you,
TruthFinder Support
From the business
TruthFinder People Search provides millions of Americans with easy-to-read background reports, public records, contact information, and more. TruthFinder reports include data sourced from county, state, and federal databases. Truthfinder accesses multiple public records stored on the deep web and presents them to the user in one simple report. You can use TruthFinder to check up on old friends, investigate an online date’s information, reconnect with family members, and even to check yourself.
Help Site: https://www.truthfinder.com/help/
Blog Articles: https://www.truthfinder.com/infomania/
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lori,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 699 - 8081 and we will get it figured out.
Thank you,
TruthFinder Support