Trusted House Sitters
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Trusted House Sitters

How would you rate Trusted House Sitters?
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GB
1 review
0 helpful votes
Follow Ileana F.
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I found this website in an emergency when I needed a pet sitter at very short notice. It's a fantastic website full of very good natured and compassionate people. I had so many well wishers hoping I would find someone. The admin staff were incredible at advertising our sit on their Facebook page and listing it on their website to notify people. People on the site don't do it for monetary benefit- they do it out of a mutual love and respect for animals and an interest in travelling. Highly recommend signing up and I think it's worth every single penny.

Date of experience: April 29, 2018
Tennessee
1 review
0 helpful votes
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Best way to Teavel
September 26, 2018

I think travel is all about having new and authentic experiences. Trusted Housesitter allows you to choose the destinations, homes and animals you want to experience, providing a snapshot of what it would be like to live there.

Date of experience: September 25, 2018
California
1 review
0 helpful votes
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Lovely stay in Vallejo
October 17, 2018

Had a wonderful 3 weeks house and pet sitting in the town of Vallejo... home is very close to waterfront/ferry that can be taken to visit San Francisco... Pets well behaved and very loving and friendly. Great stay

Date of experience: October 15, 2018
Vermont
1 review
0 helpful votes
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Great service so far!
December 29, 2019

Now that we're retired, we're traveling a lot more than we did... but leaving our house, and our sweet but skittish cat, for lengthy periods of time was a real challenge. Friends in a similar situation then told us about TrustedHousesitters.com. We've used them to line up sitters for two holidays now (one for two weeks, another for almost a month), and have had nothing but a great experience. Our sitters have taken care of our home and pet as if they were their own. Highly recommended!

Date of experience: December 28, 2019
Arizona
1 review
0 helpful votes
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Great Idea
November 24, 2019

I have done 2 house sits. The people, the homes and the pets were wonderful. The website is easy to use. I have another sit scheduled in a couple of weeks. I get my animal fix and travel too. I suggest it to everyone I meet.
I am deducting 1 star for communication with the company. They do not return phone calls and it takes so many days to answer any questions. I think I have contacted them 3 times in 2 years. I will continue to use them I just hope I do not have a true emergency come up.

Date of experience: November 22, 2019
Washington
1 review
1 helpful vote
Follow Kath P.
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Both pet and home sitters and pet and home owners may require a degree of screening to feel confident about trusting strangers. Trusted House Sitters provides that buffer zone where people can meet and talk about a possible match. Unfortunately, the website could be more user friendly all processes are not that intuitive when first navigating through their functions. Yet, all in all a very good service provider.
(For example, as I attempt to add photos here, the program will not allow me to do so, despite repeated attempts.)

Date of experience: September 2, 2018
GB
1 review
0 helpful votes
Follow Karin G.
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My husband and I are now on our second sit in the UK. We are from Perth, Western Australia, and love the whole experience of coming and looking after fellow animal lovers homes, and pets. Having the opportunity to live like locals suits us perfectly.
So far the two homes and animals we have been trusted to care for, have been wonderful. What an amazing community to be a part of. I get daily updates via email from the TrustedHousesitters website for new listings that we can go for. Also communicating within the website seems to be effective and secure. We will be interacting with this community for much of our travels, as it saves so much on accommodation expenses, a great way to meet fellow animal lovers, and enjoy a variety of destinations living like a local. We love it!

Date of experience: July 28, 2018
Canada
1 review
0 helpful votes
Follow Caroline S.
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We have found this service unparalleled. Being able to travel without worrying about our pets or our home has taken the stress out of travel preparation. We have used pet sitters on a few occasions now and have not been disappointed. We will definitely use they again in the future.

Date of experience: March 10, 2020
Panama
1 review
0 helpful votes
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Wonderful Company
January 21, 2020

What a brilliant idea Trusted House-sitters is!
They do a professional yet user friendly job of affording one the freedom to travel while your pets are looked after in their own home.
What you see is what you get. 5 stars across the board. Thank you for this amazing service.

Date of experience: January 20, 2020
Virginia
1 review
9 helpful votes
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I signed up on a discount offer, thinking we would use the service for a trip several months later. When we had to cancel those plans, I requested a refund of my $90 since I had never gone on the site to post a request. No luck! 14-day limits on refunds are for buying insurance or trying a subscription service. This must be how TH makes its money. Beware! Read the fine print.

Date of experience: August 25, 2019
Doug B. Trusted House Sitters Rep
over a year old

Hi Carolyn,

Thank you for your message, I'm sorry to hear that you are unhappy with the refund terms. I'm sorry to hear that you have had to cancel your plans to travel.

These are outlined to you before you join up, and you do have to actively agree to these. Where you mentioned that 14 day refund periods are for subscription services. We are a subscription service where your membership renews every year.

The Membership Services Team are always on hand to help and assist with helping you with your membership on the site, and I am confident that you would be able to become a successful member of the site.

If there is something that you do wish to discuss further, please do get back in touch.

Doug
Membership Services Operations Manager

GB
1 review
0 helpful votes
Follow Derek F.
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I've just completed my first sit and have to say it went very successfully and smoothly. The site seems to work well with numerous sits advertised and presumably a similar number of applicants for those sits.
Despite having just read some poor reviews for the company, I can only speak as I find and I have no complaints. I'm happy to pay their fee and will hopefully continue to get many more sits.

Date of experience: November 5, 2018
Australia
1 review
1 helpful vote
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Great matching site
June 30, 2018

I have used this site a few times to find house sitting opportunities, both in Australia and overseas. The process to register was a bit time intensive, but as it should be, to ensure peace of mind for both parties. The people I have sat for have all been lovely decent people who just want someone to care for their home and pets so they can go away and not worry. For the sitter, it provides free accommodation for providing the caring which I have not found too be too onerous and at times, truly delightful.

Date of experience: June 29, 2018
California
1 review
4 helpful votes
Follow Lia M.
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I have used people from this site at least a dozen times. I have 3 dogs and 6 chickens. I have gone away for just a weekend and up to 3 weeks. I have Never had a bad experience. The house sitters are have usually left my home cleaner than it was when they arrived. My pets have been happy and serene upon my return and most of them send me texts with photos and updates while I'm away. I highly recommend this website has a great way to match sitters and people who need them.

Date of experience: February 28, 2018
Canada
1 review
0 helpful votes
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This is a brilliant solution for people with pets who want to travel but don't fancy shelling out the cash many local house/pet sitters typically charge to stay in their home. It is interesting to discover how many people are out there who are looking for affordable travel opportunities or simply a change of scene in their own community and who are more than happy to take care of your pets and your home in exchange for free accommodation. The reviews of sitters give you some confidence that the people you choose are trustworthy, however I also strongly recommend having a good phone chat with the sitter before you commit, to make sure you have a good feeling about them and that they can address any tough questions or issues you might have regarding your pet or your house. We have only used this service once but the results were very positive and I am inspired to share a strong recommendation with other home and pet owners.

Date of experience: January 1, 2020
California
2 reviews
22 helpful votes
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Sharing economy
December 16, 2019

The idea is not common in the American online community, but I love the idea of an exchange based on trusted (a word that is in their name). Because it costs money to join and is based mostly on trust and personal contact, the site seems to self-select for people who believe in their word. Of course there will be exceptions, but our experience has been good. Also they do not try to police off-site contact, like Airbnb and other sites that make money by serving as intermediaries.

Date of experience: December 16, 2019
Canada
1 review
0 helpful votes
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Printer issues
June 20, 2018

I would give this a 5 star but... hosts and sitters who try to print out the welcome package find it not computer friendly. It is spaced too far apart and runs off the page. A 2 paged welcome package takes 5-6 pages with your format.

Date of experience: June 19, 2018
Canada
1 review
0 helpful votes
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For pet lovers everywhere
February 19, 2020

Excellent website connecting home and pet owners with pet lovers and travellers. No more denying yourself a holiday, there is someone out there who wants to look after your pets in exchange for a holiday in your part of the world. This site connects both sitter and pet people.

Date of experience: February 19, 2020
GB
1 review
5 helpful votes
Follow Jane J.
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We have been members for several years during which time we have had some lovely sits: meeting some good people and delightful pets. I do think sitters should be given more respect, though - we give up our time to look after people's pets whilst they go away but the listings do not give enough information about the place we will stay - if we are going somewhere for a month it is good to know the place is of a good standard - one or two haven't been and we have been miserable. Some people have also had a bit of an attitude, treating us as domestic staff. On balance, most hosts are pleasant and some have been extremely kind so we will carry on sitting but would really appreciate more information (and photos) on the homes, not just the pets.

Date of experience: July 31, 2018
GB
1 review
0 helpful votes
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I am sent regular updates for me to choose from both here and abroad. It has been easy to contact people. I have only chosen one house/pet sit which was very successful. I look forward too other sits and support from the site. When I contacted the site they replied immediately with advice.

Date of experience: October 30, 2018
Canada
1 review
0 helpful votes
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My profile
October 10, 2018

I have only done 1 house sit so far, everything went well on both sides. I have 1 complaint about your website, I have been trying for months to get the Enhanced profile with the criminal check done but that service has been down for a long while.It would help in getting accepted for certain sit. Can you please address this problem.

Date of experience: October 8, 2018

Overview

Trusted House Sitters has a rating of 3.2 stars from 999 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trusted House Sitters most frequently mention pet owners, great way and wonderful people. Trusted House Sitters ranks 1st among Classifieds sites.

service
87
value
86
shipping
15
returns
20
quality
71
+175