Trusted House Sitters

Phone line auto-hangs up on you and "live chat" is a bot that offers you to send team an email. The automated email response says "it is taking a number of days for us to reply". It does not cost $150+ per year per user to host a website and this business cannot even provide timely customer service so not sure what they are collecting the fee for.

Cool house sitting idea, poor execution. (Our sitter just cancelled last minute since it wouldn't be "ideal" for them to come anymore and I can't even leave the review/note on their profile to warn other hosts.)

Watch out, they will steal your money. They do not provide refunds like they mentioned. I signed up for 1 sit that I needed, and did not find a sitter or get any applications. I asked for a refund (this was only after 3 days) and they refused to give me a refund. You unfortunately can't use the website at all without signing up, and be careful... once you sign up there is no going back even if you don't find anyone. So you are giving them free money. Extremely disappointed with the service and with their customer service side of things. They were rude and unhelpful in their emails.

If you're a homeowner I'm sure this is an excellent service - skip boarding costs and take your pick of eager-to-please animal-lovers offering to take care of your pets. As a sitter, however, I think it's pretty obscene that you have to pay for the honour of trying to sell yourself (as the site recommends, "tell them why you'd be perfect for this sit!") to dozens of homeowners only to be declined, days to weeks later, without any communication or basic acknowledgment that you, a human being, took time over your message and might have plans of your own to think about. Bottom line is there are way more sitters than there are homes, and the entire system operates on the unpaid labour of people who can't afford to pay for private accommodation. Sitters should not be charged, or, at the very least, should be refunded having tried the service if they have not secured a sit.

I entirely understand that TrustedHouseSitters can't be responsible for the behaviour of the sitter, but we had an absolute nightmare. Items were missing from our house (nothing valuable, but small towels, tea cloths, etc.), she had used up a huge jar of expensive honey and a lot of chocolate, the house was filthy, and she also ran up a massive electricity bill - apparently she had visitors there using our washing machine / dryer. She seemed fine when we met her, had a professional LinkedIn profile - the only good thing that I can say is that our cat and dog were fine. However, we will never use this site again - we can't risk it.

The idea behind this website is that pet- and homeowners can review sitters, in their own words, for the benefit of other pet- and homeowners. That's why the company name includes the word "trusted." But when I wrote a negative review of a psychotic sitter who stayed in my home March 2017, the company took it down. I re-posted milder reviews; the company took those down too. It seems the psycho was threatening the customer service reps. Finally, all record of the house-sit simply disappeared from the website, and the psycho is still out there. There are plenty of other pet sitting services; don't use this one. And if you must, don't let Susan Gans in your home!

I have had soo many great house and pet sitters from this website. I pay them NOTHING! It's awesome.
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Trustedhousesitters is a perfect example of online business working extremely well & long may it continue! Extremely caring owners are connected with extremely caring sitters providing positivity in equal measures on both sides. Thank you truly with all my heart, not only for the amazing opportunities but for the wonderful warm feeling that so many companions are being cared for so dearly at what can be a very stressful time by equally kind hearted souls.

We've had three sitters stay at our home and care for our two dogs. I've been satisfied with the sitters and ensure that our communication is clear and consistent before I leave on vacation. I appreciate having someone at the house so the dogs don't have to be boarded. However, there may be occasions where the sitter has to cancel. Although this hasn't happened to me, I am prepared to have them go to a kennel if there are problems before, or during our vacation.

We had a lovely time Looking after Charlemagne. He was initially a bit shy but after a day had completely warmed to us and loved playing games with his toys. He was very well behaved when we took him with us to explore singapore and was a dream to look after for the whole 9 days. Julia and Austen are a lovely couple who provided lots of details and helpful instructions about Charlemagne, the apartment and singapore. Their tips and advice were very helpful and they were also easy to contact at anytime. We had such a great time we have agreed another sit next month!

My husband and I joined Trusted House Sitters 6 months ago. We were interested in settling in the Seattle area but wanted to explore different locations. We thought house sitting our way through winter would be a good way to go. But would it work? We have now completed 3 house sits and have 4 more lined up! Trusted House Sitters has more than exceeded our expectations. The process is easy. The choices are plentiful and the rewards are great. We highly recommend Trusted House Sitters!

Seamus is an amazing dog. A very fast greyhound. He is well behaved and a pleasure to take care of. Patrice left excellent instructions for his care, and for the house. She also left lots of information about the area. The Villages is almost overwhelming with all the things to do. We had a wonderful time taking Seamus for walks, and to the different Squares for entertainment in the evenings. She has an immaculate house and yard. We highly recommend this sit. Suzanne & John

My husband and I are on a long road trip adventure and wanted to stay in a few places for 3 to 4 weeks. We decided to try house sitting at the suggestion of friends who have had a good experience. TrustedHouseSitters.com matched us with two excellent assignments that fit our goals and now we are happy to know that the home owner at our first assignment was very pleased with us. It's was a win-win! We are headed now to our next assignment.

We have used Trusted multiple times from Sydney to Perth and Alexandria to L. A. Trusted has lots of sits all over the world the process for applying is easy and one sit more than pays for the annual fee. We travel six months of the year and Trusted really helps us stretch our travel budget. Plus since we love dogs and cats and our lifestyle does permit us to have our own, getting to have one for a few weeks or months gives us of pet fix until our wanderlust subsides.