Phone line auto-hangs up on you and "live chat" is a bot that offers you to send team an email. The automated email response says "it is taking a number of days for us to reply". It does not cost $150+ per year per user to host a website and this business cannot even provide timely customer service so not sure what they are collecting the fee for.
Cool house sitting idea, poor execution. (Our sitter just cancelled last minute since it wouldn't be "ideal" for them to come anymore and I can't even leave the review/note on their profile to warn other hosts.)