• TripFactory

TripFactory

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Overview

TripFactory has a rating of 2.8 stars from 320 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TripFactory most frequently mention next day, and worst experience problems. TripFactory ranks 15th among Vacation sites.

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Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
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How would you rate TripFactory?
Top Positive Review

“Good Co-od & Well Organised”

Y S.
9/26/19

Well organised & managed trip. No glitches at all. Always connected and informative with us. Few hidden aspects could have been made aware to us.(Big Boat - Phi Phi Island). You should also have some authority on hotels to put across requests made by guest, as a tour operator. Otherwise on overall TripFactory is good to deal with, will surely look forward and involve them for my next trip.

Top Critical Review

“Gangtok, Pelling, Darjeeling 2024 Vacation”

Chaitra K.
5/12/24

If you are expecting a Hassel free trip/vacation please do not book through "TripFactory" company. Non cooperative employees especially "Bidesh" and "Aishwarya", Thanks to the poor planning and co-ordination of the above people we could not enjoy our trip to the fullest. Our simplest of the requests were denied upright. We missed seeing the most important place in Gangtok the nathula pass due to "Aishwarya's" pathetic planning. When confronted with our concerns she disappeared for days. The telegram group was a waste. Darjeeling hotel booked by them was a dumpster. We were lucky to not catch any disease from the locality/hotel where we stayed. I am sure the positive reviews seen on google are all paid! Do not trust them.

Reviews (320)

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trip factory (167)
Thumbnail of user balas14
1 review
1 helpful vote
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August 19th, 2017

Never planned properly. They never handover the ticket before startup the tour. Two days before only, flight ticket booked under group booking.
On the spot, they tried to convince for the alternative which is not in level what we paid.

There is no permanent co-ordinator. When I asked to that co-ordinator he / she simply transferred the call to the supervisor. Then the supervisor transferred to his supervisor. We spoke almost 4 level of persons to get the actual itenary.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached at care@tripfactory.com.

Thumbnail of user prateekn
1 review
1 helpful vote
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November 12th, 2019

Will have to come once again... comming soon... the trip was well managed and we received full cooperation from all the team guys. Very glad for the effort which everybody made for making my trip awesome... soon I will plan the next trip with this team only. Once again thanx to everyone..

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.

Thumbnail of user mayanks13
1 review
1 helpful vote
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October 15th, 2018

Great Thanks to Tripfactory for promptly answering all my doubts, they are very prompt and make sure that the query is answered within few minutes even on odd hours. Kudos to the team.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!

Thumbnail of user dilipv
1 review
3 helpful votes
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May 8th, 2017

Our Trip Link: http://www.tripfactory.com/trip/trip-review?cnf=TFN000V7934

We missed all our destination and Hotel bookings because of tripfactory planned our tour. All schedule spoiled.
We spend 1, 05, 000.00 Rs. And What we seen is nothing. Yes nothing so beware!

How you feel when you are with family and driver threten in deep jungle.

Just dont go with tripfactory. Horrible Experiance. I am still scared
1)They dont know how to plan holidays. They will send worst driver.
2)Sweet talker, They will not receive call when you actual need.
3)Overcharged trip. If you got your own trip cost will be less than half then they charged
4)Still waiting for resolution. I think its not possible

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity again to prove that we can do much better.

Thumbnail of user prashanth12
1 review
3 helpful votes
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August 15th, 2016

I am on Rajasthan trip for 9 days booked through trapfactory, post starting trip I realized that it is just a website nothing more, they provided sadak chap driver who doesn't know how behave with tourists. Chwewing gutka, cigarette and smelling badly entire trip, rash driving and irritating since we are not choosing his guide or not eating at specific restaurant. When complained, instead of changing driver they were asked to manage us if he is not abusing directly or if he is not harming!

They ruined my entire money and time, they are exactly opposite before buying package from them.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity again to prove that we can do much better.

Thumbnail of user yoginderkumarp
1 review
0 helpful votes
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October 4th, 2016

I found trip factory very good. All the hotels provided by them were very good. Our trip was to himachal and Punjab. Alok sharma helped in planning this trip. Few times I contacted him he always replied back.The driver provided was very helpful, knowledgeable, caring and experienced on those roads. His name is Bhunender. I would recommend Bhunender and trip factory

Yoginderkumar patel

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user chinnus1
1 review
0 helpful votes
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April 16th, 2018

Alice Shruthi planned our Himachal Trip, i have had a wonderful trip with you to shimla and manila. You took care of all my necessities starting from vehicle, sight seeing, fooding and lodging. My trip had been a memorable one due to your kind co-operation and support. I reached the destination everything was ready just the way i wanted. This was a family vacation for me after a long time and i was glad to notice that they were more than satisfied with your service and enjoyed to the fullest. The hotels were we had put up were absolutely up to the mark and with good service. The drivers took utmost care while taking us to various places and sight seeing. Overall we had a great time and hope to travel with many tours in future guidance with shruthi.

Thanks shruthi!

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; we are very happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Thumbnail of user riteshm1
1 review
0 helpful votes
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August 2nd, 2016

I had went to Goa with my Family last week 26/07/2016. My guide was Aleem via Trip Factory. The arrangement was good and my guide Aleem Khan was also very Co-operative. I liked and it was memorable Trip for me.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!

Thumbnail of user alokk1
1 review
0 helpful votes
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June 25th, 2018

I was taken care completely through out my trip. My 7 year kid really enjoyed as hotel was as per our preferences. Our travel expert Mr. Sourav Semwal really taken good care of us. He was available any time to assist us. We have a very memorable trip to Leh. Will book my up coming Singapore trip soon with Tripfactory.

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Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; we are very happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Thumbnail of user akritij
1 review
0 helpful votes
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February 27th, 2017

A very big thanks to trip factory for giving us such a pleasant experience
It was a perfectly organised trip with all that was committed to us plus a lot else

Everything from car, hotels and itinerary every thing was just perfect

Thanks again for such a experience

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Madam,
We are humbled that you are pleased with our services and we have been able to customise your trip as per your requirements.
Trip Factory is deeply grateful to you for taking the time to write into us with your lovely review

Thumbnail of user abhishekh
1 review
0 helpful votes
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June 26th, 2019

Such awesome trip very well organised by poonam chetry from pick *******@airport till back drop at airport everything was smoothly rooms are aslo gud staff is very much friendly but overall experience was awesome thank u so much

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user ayeshas19
1 review
1 helpful vote
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September 10th, 2019

I booked a trip with trip factory... with Saba firdous who I was in contact with to customize my trip... she helped me out to plan a good itinerary with my 100 queries.
After we landed any confusion which was immediately addressed. The team was in contact with us all the time through telegram group.
Will definitely recommend to other's for a trip to Dubai!

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Ms. Ayesha,

Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.

We are humbled that you are pleased with our services and we have been able to customize your trip as per your requirements.
TripFactory is deeply grateful to you for taking the time to write in to us with your lovely review

Thank you once again for your valuable feedback. We look forward to serving you again!
Happy Holidays

Thumbnail of user rakshitk2
1 review
0 helpful votes
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August 17th, 2019

We had a wonderful memorable experience and thank the trip factory team to help us in organising within a short notice, as Kashmir trip got cancelled due to circumstances beyond anybody's control.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir/Madam,

Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.

We are humbled that you are pleased with our services and we have been able to customize your trip as per your requirements.
TripFactory is deeply grateful to you for taking the time to write in to us with your lovely review

Thank you once again for your valuable feedback. We look forward to serving you again!
Happy Holidays
Warm Regards
Clinton Thomas - Team TripFactory

Thumbnail of user sandeshp1
2 reviews
2 helpful votes
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December 30th, 2016

Overall trip was good. Nice arrangements from Trip factory. Driver Mr. Sajumon was too helpful and nice person.

Have already recommended Trip factory to my colleagues and friends.

Regards,
Sandesh Patil

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!

Thumbnail of user gajendrab1
1 review
0 helpful votes
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June 23rd, 2015

I used trip factory to plan and execute kashmir tour for my family. Awesome experience with trip factory.

Each and everything was fantastic and well planned.
Staying at Hotel Grand Kashmir was very Excellent and comfortable Experience. All the hotel rooms was neat and clean and situated in well location.
The hotel staff is so good and helpful, The food is superb and dalicious like a home. I liked so much. The cab driver also nice person.
Syed, mudashir, john all are good and fully coprative
I recommend this property for stay whenever you plan to Kashmir.

Syed, mudashir, john, saif thanks buddies your great effort, Keep it up...

I recommend every one try once trip factory service this is simply awesome. Better to not believe on my words experience it once.

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Value
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Quality
Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are humbled that you are pleased with our services and we have been able to customise your trip as per your requirements.
Trip Factory is deeply grateful to you for taking the time to write into us with your lovely review.
Thank you once again for your valuable feedback. We look forward to serving you again!

Thumbnail of user thirunavukarasum
1 review
2 helpful votes
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May 29th, 2018

Excellent trip from TripFactory. Trip Factory provided a Maruthi Dzire car (Best prize) Safe and Cost worth Journey. No delays seen for clarifications or queries, because they created WhatsApp group to communicate in case of any emergency or general queries.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!

Thumbnail of user sudharshans1
1 review
0 helpful votes
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February 17th, 2019

Worst stay in thekkady after sometime i have to fight with seasons thekkady n I got a decent stay i dont know why you didn't have Hotel grand Thekkady as ur option.

Cab driver: ok ok. However too much liquor smell in the car which would have been avoided.
Cab drivers should have a decent accommodation n food.

Boat House, enjoyed a lot i should have skidded rest of the places n i should have stayed in boat house instead. Loved it. 4 Ratings for service person prashanth in the boat house.

Munnar misty lake resort, good stay n food. Good choice for couple. Good service. Fort cochin beach good place to relax but in the evening.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user ankurt6
1 review
0 helpful votes
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December 6th, 2018

The passenger must be informed about currency and SIM card. Everything went well except communication at some points. Thank a lot to entire team for arranging well.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user jeetheshm
1 review
3 helpful votes
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March 15th, 2018

This was my second experience with trip factory. Enjoyed both the times. My third visit is not that far. London, scotland in the month of june. Please arrange asap.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!

Thumbnail of user shivangip1
1 review
0 helpful votes
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December 21st, 2018

Overall experience is good. All transports and sightseeing were well arranged. Disappointed with hotel as room size was too small and I was not informed about it earlier.

Tip for consumers:
Trustworthy site.

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Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir/Madam,
Thank you for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to care@tripfactory.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!

Thumbnail of user riteshc2
1 review
0 helpful votes
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July 14th, 2018

Trip factory helped me perfectly in planning my tour plan and I would like t Thank all the support staff and Trip advisor alongwith Tour drivers for arranging the wonderful plan. I will definitely prefer TripFactory for my next trip also.!

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!

Thumbnail of user nileshk1
1 review
0 helpful votes
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April 24th, 2017

My name is mr. Nilesh khania,
This was my first international trip to dubai for 5 nights 6 days and that was fabulous every thing was perfectly organized. We did'nt face any problems. Thanks to Mr. Mohamad moinulla he was our trip consultant. He arranged everything for us. We wanted to add a limosin ride as we reached there and tripfactory arranged that for us. This trip was in budget. And this review is not sponsored in any way. So don't hesitate to plan a trip with tripfactory. This was the best I could find. Thank you.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are humbled that you are pleased with our services and we have been able to customise your trip as per your requirements.
Trip Factory is deeply grateful to you for taking the time to write into us with your lovely review

Thumbnail of user ramj6
1 review
1 helpful vote
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January 6th, 2018

It was an awesom experience with Trip Factory.
The co ordination was jus fab. Spl thanks to Athar for arranging such a wonderful trip for us. None the less the driver was very polite and patient enough to take us around the places. I will definitely recommend trip factory to others and I will for sure get in touch with Athar for our future trips.

Thanks Athar
Kudoss trip factory

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are humbled that you are pleased with our services and we have been able to customise your trip as per your requirements.
Trip Factory is deeply grateful to you for taking the time to write into us with your lovely review

Thumbnail of user aabham
1 review
0 helpful votes
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September 23rd, 2019

Would like to appreciate the efforts of the telegram group. They were there 24\7.
We missed our night safari so they also arranged it for us on the last day.
Great experience

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir/Madam,

Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.

We are humbled that you are pleased with our services and we have been able to customize your trip as per your requirements.
TripFactory is deeply grateful to you for taking the time to write in to us with your lovely review

Thank you once again for your valuable feedback. We look forward to serving you again!
Happy Holidays

Thumbnail of user kannanv1
1 review
0 helpful votes
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October 25th, 2019

Absolutely fantastic trip to Manali and Shimla organized by Tripfactory. Excellent planning, perfect itinerary, helpful customizations, advisories/guidance by Tripfactory made it a memorable and enjoyable trip for us. A real shout out to Vinay Sharma who made all this possible with excellent attitude - very friendly and warm to the core. Vinay ensured that throughout the trip that we were well taken care of at every stage and providing all assistance whenever we needed. We really thank TripFactory for arranging such a hassle free trip full of blissful experience

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir/Madam,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; we are very happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

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TripFactory, India's Largest Holiday Store provides the largest selection of holiday packages globally. You can book holidays online or with help of a expert.

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Thumbnail of user vinayg4
vinay g.
Typically does not respond to reviews

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