• TripFactory

TripFactory

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Overview

TripFactory has a rating of 2.8 stars from 320 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TripFactory most frequently mention next day, and worst experience problems. TripFactory ranks 15th among Vacation sites.

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Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
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How would you rate TripFactory?
Top Positive Review

“Good Co-od & Well Organised”

Y S.
9/26/19

Well organised & managed trip. No glitches at all. Always connected and informative with us. Few hidden aspects could have been made aware to us.(Big Boat - Phi Phi Island). You should also have some authority on hotels to put across requests made by guest, as a tour operator. Otherwise on overall TripFactory is good to deal with, will surely look forward and involve them for my next trip.

Top Critical Review

“Gangtok, Pelling, Darjeeling 2024 Vacation”

Chaitra K.
5/12/24

If you are expecting a Hassel free trip/vacation please do not book through "TripFactory" company. Non cooperative employees especially "Bidesh" and "Aishwarya", Thanks to the poor planning and co-ordination of the above people we could not enjoy our trip to the fullest. Our simplest of the requests were denied upright. We missed seeing the most important place in Gangtok the nathula pass due to "Aishwarya's" pathetic planning. When confronted with our concerns she disappeared for days. The telegram group was a waste. Darjeeling hotel booked by them was a dumpster. We were lucky to not catch any disease from the locality/hotel where we stayed. I am sure the positive reviews seen on google are all paid! Do not trust them.

Reviews (320)

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trip factory (167)
Thumbnail of user ruchig2
1 review
0 helpful votes
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May 22nd, 2019

It was so amazing planning up my Singapore trip with Trip factory...
Felt so safe out there at Singapore we really had a great time!
You all really connected & responded at all times and that is really appreciated.
Thank you much
Soon will plan up my another trip with trip factory

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir/Madam,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user ashwinig4
1 review
0 helpful votes
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May 9th, 2019

Had been to Dubai from trip factory agency.
The trip was really well planned. Being it from transportation to food. The package was covered with most of all the tourist visiting places. Had a great time.
Thank you trip factory :)

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Madam,
Thank you for your valuable feedback. We look forward to serving you again!

Thumbnail of user manthankhambhati
1 review
0 helpful votes
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March 2nd, 2024

Excellent and thrilling experience. Must try this team, very cooperative and helping in nature. Absolutely recommendable.

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Thumbnail of user swamynathanl
1 review
2 helpful votes
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August 21st, 2016

I got to know about trip factory through a friend of mine, though I was little hesitant at the begining I called them, but right from selecting my package to my return journey, the arrangements were perfectly planned. The hotels booked were very much to our expectations, the tour coordinators from dream journey were well behaved... I was fully satisfied with the arrangements made. Good work trip factory

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user souravs5
1 review
3 helpful votes
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June 13th, 2018

I would definitely recommend tripfactory to my friends and family.

The trip was well organised. Group leader was very dynamic. We all have enjoyed the trip. My rating for the trip is 5/5. Very good. Nice location to stay with kids and family.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!

Thumbnail of user vasanthir1
1 review
2 helpful votes
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June 29th, 2017

We had an excellent holidays in Thailand with the Trip factory.Our entire tour was awesome and the Trip factory did a wonderful job by organising sightseeing, transports and the hotel accommodations. Mala was our trip advisory and she did an excellent job. Looking forward for more trips through the Trip factory.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Madam,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user villivalamn
2 reviews
0 helpful votes
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October 30th, 2016

Once I contacted her, Ms. Leena Kartha has taken lot of interest in organising our trip to Sri Lanka. She took special pains to make our programme a grand success. True to her word, the programme went on very well. We really enjoyed the Srilankan trip and came back to India.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir/Madam,
Thank you for your valuable feedback. We look forward to serving you again!

Thumbnail of user sair7
1 review
0 helpful votes
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March 18th, 2019

Right from planning the trip, to support during the trip, trip factory have taken good care to make sure our experience goes smooth and fine. The coordinator is always available for doubts, and during the trip the telegram group is active for queries, all in the budget you asked for!

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user johnp599
1 review
0 helpful votes
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August 30th, 2017

Had a very good experience with my first trip. So I planned to approach them again but this time my budget was less so they didnt even consider my request even after serveral follow ups. Lost trust with you guys!

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Please write into us at care@tripfactory.com for a satisfactory response. Thank you Trip Factory.

Thumbnail of user sayakg1
1 review
0 helpful votes
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December 14th, 2019

I travelled to Dubai which was a well organized trip by TripFactory. They arranged everything properly. I got the Visa on time. Their itinerary team also supported so well in changing the itinerary as per my requirements. Even they manage to change the itinerary during the trip as I wanted to do so. Also their 24x7 telegram support team did an outstanding job. They were always ready to reply my queries and always helped me. I'm really surprised to see that how much dedicated their staffs are to their work. Their staffs are too friendly. The hotel they arranged was awesome. They arranged the transport services time to time. I really enjoyed the whole journey. I'm super happy with their overall services and will definitely contact them for my next trips. Thank you TripFactory for your outstanding services.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user pramodh1
1 review
1 helpful vote
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May 8th, 2019

This Is Dr. Pramod. 14 of us had planned a trip to Malaysia.
Initially they agreed for our requirements and spoke to us very humbly, once they received the payment, everything changed. What they had promised the hotel stay and the visiting places everything changed according to them.
The previous night of our journey they call us and tell that the required facilities what we have chosen cannot be provided. Idiot VP of tripfactory Sudeep also spoke to me and told the same thing.So many countries I have traveled, but this was my horrible trip because of Tripfactory.

Dont chose Tripfactory guys. Worst people, Worst company.

Tip for consumers:
Dont opt for Tripfactory

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Value
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Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity again to prove that we can do much better.

Thumbnail of user ankits66
1 review
0 helpful votes
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December 3rd, 2019

I visited Singapore with my husband n toddler in dec 2019, trip factory team made all arrangements for the trip. I face no issues in the trip and all arrangements were delivered as promised by the team. Thanks for making my holiday great

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir/Madam,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.

Thumbnail of user madhavm1
1 review
0 helpful votes
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July 29th, 2019

Excellent service. All transitions, pickups, drops were on time and in absolutely clean cars and on time. Beautifully planned.
Special thanks to Mrs. Poonam Chetry for being available whenever needed and immediate help.
We had an awesome time. Thank You Poonam Ji

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Mr. Madhav,

Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.

We are humbled that you are pleased with our services and we have been able to customize your trip as per your requirements.
TripFactory is deeply grateful to you for taking the time to write in to us with your lovely review

Thank you once again for your valuable feedback. We look forward to serving you again!
Happy Holidays

Thumbnail of user ranjithk1
1 review
0 helpful votes
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September 20th, 2016

Thanks a lot, Shiva and trip factory team for the exciting experience. I really appreciate the way, how you planned our travel even in the midst of chaotic atmosphere in state due to Cauvery dispute. Thank you once again for the wonderful trip.

Regards,
Ranjith

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!

Thumbnail of user rahuld19
1 review
1 helpful vote
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July 18th, 2017

I booked a trip from them, they took 25% of the money and then changed the hotels to the worst place possible. If i see their executive i will get the hell out of him. Don't go for them, better book your own package.

http://www.tripfactory.com/trip/trip-review?cnf=TFN0010ET8O

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached at care@tripfactory.com.

Thumbnail of user imrans37
1 review
0 helpful votes
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August 7th, 2017

Really had very good experience with TripFactory team and Chandan who was looking after our travel to Singapore. There Customer support using with IT tools is awesome.
We went 9 as a group and had wonderful trip.

Thanks Chandan and TripFactory for great trip

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user kirank16
1 review
0 helpful votes
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October 15th, 2016

Review: Our trip was awesome well organized by our coordinator Mr. Zaid after reaching there we faced some problem and thought they have wasted our One day due to cruse journey but our trip factory manager Mr. Sajid coordinated with the local trip coordinators and reorganized our trip we are very glad for booking our trip with trip factory it was a greatest trip we ever had till now all my friends are very happy, everyone will be booking our future trips with trip factory... last but not the least me and friends wants to say thanks to trip factory special thanks to Mr. Zaid and Mr. Sajid

Rating: 5.0

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are humbled that you are pleased with our services and we have been able to customise your trip as per your requirements.
Trip Factory is deeply grateful to you for taking the time to write into us with your lovely review
Thank you once again for your valuable feedback. We look forward to serving you again!

Thumbnail of user sandeeps55
1 review
15 helpful votes
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December 20th, 2018

I am amazed with TripFactory behavior. You do not know your trip Itinerary of an International trip even before 3 days of trip. You cannot plan your leisure days at all. They keep it so confidential and god knows for what reason. Team is highly disoriented and confused within. Mail responses are not at all in line with what the planner from this company commit. PLEASE AVOID THIS COMPANY.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are sorry to hear that you had a bad experience with us. Can you please share what exactly went wrong so that we can look at that and take action on this. Please share your feedback to care@tripfactory.com

Thumbnail of user akshays24
1 review
8 helpful votes
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November 30th, 2018

Good deal with you. Got really superb experience. Hotel is not that much good as expected, no higene, no good services. ICS travel agency was fabulous and specially Driver Kantun., He was very polite and helpful. Provide as much as you can like good villas and resorts especially going near beach side places. Hotel was too far from good beaches. Vanitha was very helpful, she managed. Very well. Thank you all. Promising that m going next trip with TF.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are humbled that you are pleased with our services and we have been able to customise your trip as per your requirements.
Trip Factory is deeply grateful to you for taking the time to write into us with your lovely review.

Thumbnail of user varadarajanc
1 review
0 helpful votes
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December 17th, 2018

Tour of Phi Phi and James Bond islands were excellent. Speed boat travel and Long Tail boat rides were superb. Even for vegetarians Thai food was good. Plenty of fruits- Jack fruit, M ango, pine apple, cantaloup, water melon and so many juicy fruits and tender coconuts keep you hydrated in the hot humid weather of Phuket. Central Phuket Market is a place not to miss. Budha temple is another must see place. Overall this trip was good.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user aparnan1
1 review
0 helpful votes
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August 30th, 2017

Right from the beginning we did not have any hassles in booking the entire trip. Tousif was my travel agent and he was very responsive throughout. He took care of each and everything and we had a wonderful family trip only because of him.The trip was well organised with private transfers. Not even a single error happend anywhere. It was seamless. As Trip Factory is a new travel site I was little apprehensive but Tousif was so patient that all my worries faded away after we were through our bookings.The pricing was very reasonable too and we covered so many places at such a nominal cost. Thank you Tousif, Bandini and Trip Factory for arranging such a wonderful trip. You guys will be again approached for my future travels. :)

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Madam,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; we are very happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Thumbnail of user naveenr14
1 review
0 helpful votes
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May 24th, 2019

Our hongkong trip was amazingjust because of these guys. From well under our budget plan to meeting the expectation when we land abroad was taken care by trip factory guys and they just made the well awaited trip memory of lifetime. Thank you guys!

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user shagunj
1 review
0 helpful votes
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October 30th, 2019

As the name suggests Trip Factory makes awesome packages for you and your dear ones. Had an awesome time everything was exactly the same as explained at the time of booking my kid enjoyed a lot on his birthday.

The best part is that they will deliver what they promise and the icing on the cake is where you dont have to call or ask anyone about the drivers as soon as you reach the place the drivers are waiting for you with placards of your name though one of the driver was rude apart from this everything went as smooth as silk.

Again a very big thank to the team for making this international trip on my sons birthday worth being remembered for the lifetime.

Going forward all my trips will be planned by them only.

THANKS TRIP FACTORY TEAM

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.

Thumbnail of user prasannad
1 review
12 helpful votes
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July 27th, 2019

It was awesome trip... iteanery was good as per expectation. I suggest city tour if it 3 hours it should be at before departure day. Paris city tour was worst. It wasn't hop on hop off. N just 1 hour they finish everything saying Eiffel Tower queue is quite long as it wasn't the case. Also in Amsterdam de Haque n delft is not worth trip only madhurodam is excellent. Apart from these if possible to add transport from hotel to common point it will be great... but overall trip was good. Thanks team.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user oml2
1 review
0 helpful votes
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December 7th, 2018

It was a nice experience with trip factory. Service was very good. All team members are very supportive. Especially Our trip advisor Apeksha Agarwal and local support given by Mr. Clinton was excellent.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir/Madam,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.

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TripFactory, India's Largest Holiday Store provides the largest selection of holiday packages globally. You can book holidays online or with help of a expert.

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vinay g.
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