• TripFactory

TripFactory

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Overview

TripFactory has a rating of 2.8 stars from 320 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TripFactory most frequently mention next day, and worst experience problems. TripFactory ranks 15th among Vacation sites.

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Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
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How would you rate TripFactory?
Top Positive Review

“Good Co-od & Well Organised”

Y S.
9/26/19

Well organised & managed trip. No glitches at all. Always connected and informative with us. Few hidden aspects could have been made aware to us.(Big Boat - Phi Phi Island). You should also have some authority on hotels to put across requests made by guest, as a tour operator. Otherwise on overall TripFactory is good to deal with, will surely look forward and involve them for my next trip.

Top Critical Review

“Gangtok, Pelling, Darjeeling 2024 Vacation”

Chaitra K.
5/12/24

If you are expecting a Hassel free trip/vacation please do not book through "TripFactory" company. Non cooperative employees especially "Bidesh" and "Aishwarya", Thanks to the poor planning and co-ordination of the above people we could not enjoy our trip to the fullest. Our simplest of the requests were denied upright. We missed seeing the most important place in Gangtok the nathula pass due to "Aishwarya's" pathetic planning. When confronted with our concerns she disappeared for days. The telegram group was a waste. Darjeeling hotel booked by them was a dumpster. We were lucky to not catch any disease from the locality/hotel where we stayed. I am sure the positive reviews seen on google are all paid! Do not trust them.

Reviews (320)

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trip factory (167)
Thumbnail of user ananths1
1 review
0 helpful votes
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June 22nd, 2019

Thanks so much for your coordination and your patience! We have reached Bangalore now. We will definitely recommend our friends to you and will look forward to plan our vacation more with you! We thoroughly enjoyed the trip! We appreciate all your help!

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us

Thumbnail of user sanjeevp3
1 review
1 helpful vote
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July 3rd, 2018

Tour was excellent. Special thanks to Zaid who designed is exactly the the way I wanted. This was my second travel with trip factory and I really look forward for more travel with them.
Hotel selection - 5/5
Flights- 4/5
Tour design -5/5

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!

Thumbnail of user sreet2
1 review
1 helpful vote
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August 3rd, 2018

Well, I would recommend TripFactory to everybody! Reasons,

1. I had a wonderful experience
2. Rohin who was my personal travel expert, understood my requirements and planned each and everything to perfection.
3. He did a great job and because of which I had no issues throughout the trip and I got the best rates possible
4. After Rohin, Ajay and rest of the support team in trip factory did a great job as well.

Don't think twice, go for TripFactory!
Thank you.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir/Madam,
We are humbled that you are pleased with our services and we have been able to customise your trip as per your requirements.
Trip Factory is deeply grateful to you for taking the time to write into us with your lovely review.

Thumbnail of user vijayk56
1 review
0 helpful votes
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November 27th, 2018

I reached out to Trip factory as I had a past experience of booking my travel. This time around I was impressed with the level of coordination among teams to ensure a perfect and well coordinated family trip for us. Thanks to entire team at Trip factory.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.

Thumbnail of user sylviam44
1 review
1 helpful vote
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April 11th, 2018

We have just come back from a wonderful holiday to the Andaman Islands. The process of booking and preparation for the holiday was excellent. All of the arrangements were in place as stated and we were met on every stage of our tour with a representative.

I recommend Trip Factory to anyone

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir/Madam,
Thank you for your valuable feedback. We look forward to serving you again!

Thumbnail of user rajeshs26
1 review
0 helpful votes
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January 18th, 2017

Was dreaming since childhood to see the snow and to walk while it is snowfall. It was a destiny who decided to make my dreams come true with Tripfactory. It was economical indeed. I expect such more trips to be arranged by Tripfactory.

Thanks

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user sathyat2
1 review
1 helpful vote
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October 29th, 2018

My 1st abroad trip and it was well executed by tripfactory. I was so happy with their 24/7 service and their dedication level. Hope they continue to do the same forward. I would strongly recommend tripfactory for my friends. Thank you tripfactory for making my trip a memorable one.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user surajs26
1 review
0 helpful votes
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November 2nd, 2018

I'm quite pleased with Trip Factory, it was extremely responsive and accountable for anything and everything. They made sure that you have them every step of the way in the trip as long as you need them. I'm positive I'll choose Trip Factory for all my future package tours

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user pradeepd6
1 review
0 helpful votes
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June 23rd, 2019

We booked a family holiday to Thailand via TripOffBeat and they were extremely helpful and supportive and ensured that we had a wonderful and memorable trip. The itinerary suggested by them was perfect and proper help and support was provided to us at all times. Will definitely avail their services again. Thank you Team TripOffBeat

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us

Thumbnail of user shibbua
1 review
0 helpful votes
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June 16th, 2019

It was a very good experience with Trip Factory, the coordination about the next day events along with details of the cab/driver and the expected ETA was perfect. I was a bit worried earlier after making the payment, I was informed that my trip coordinator had left the company and I was told to call their customer service number which was not working, I then sent an email to them asking for details about new coordinator and was told that someone will get back and no one did and I also came across some bad online reviews. But was soon releived after receiving the instructions of how to download Telegram app and sending message with the trip reference, after which they created a group and added me. All queries were then promptly responded to my satisfaction, all activities for next day along with their details came to me the prior evening. Thanks for all your help and support!

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; we are very happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Thumbnail of user bharatn5
1 review
2 helpful votes
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March 13th, 2019

Since the start of the planning of the trip to the day I came back home after trip. TripFactory has been on their toes and very supportive. They have an amazing team with enthusiastic people and are always thriving to help wherever possible. I recommend Trip Factory to everyone who are looking for a wonderful Hassel free holidays.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.

Thumbnail of user jigars6
1 review
1 helpful vote
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June 29th, 2017

The best ever trip I had... We went to Singapore n malaysia it was 10 days tour... I was a lot of fun travelling... The bookings were perfect n we did not face any difficulty... Our trip advisor mrs. Sunitha was very kind n helpful. She was even ready to help in midnight upon calling... Thanks sunitha mam n trip factory as team to make our trip memorable...

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir/Madam,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user richaj9
1 review
0 helpful votes
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October 25th, 2019

I highly recommend tripfactory for a super comfort trip & completing all the things you really want to have for a hassel free trip. A big thanks & 5* to my trip advisor Harmanpreet for listening to me patiently & quick responding on whatsapp too everytime. 5* to Nathan too who is more than a driver in a different country, he guided us so well so that we can see each attractions on time. His hindi speaking skills also made my parents so comfortable. Thanks to telegram team too for sending time to time trip plan. Overall awesome experience of trusting a company for a family trip... looking for more trips with tripfactory.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir/Madam,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; we are very happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Thumbnail of user vijays54
1 review
0 helpful votes
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August 1st, 2019

Our Thailand tour was well organised without any flaw. During the trip, very good support was provided through telegram. Kudos to the entire team. Responsible operator if you are taking your family. Hotels were good quality and showed good hospitality especially Sukhumvit citrus.
Our thanks to our tour coordinator Mr. Sridhar at Bangalore who responded to queries politely and made this entire trip worth a lifetime memories. Only thing is we could have been provided one more day at Bangkok.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Mr. Vijay,

Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.

We are humbled that you are pleased with our services and we have been able to customize your trip as per your requirements.
TripFactory is deeply grateful to you for taking the time to write in to us with your lovely review

Thank you once again for your valuable feedback. We look forward to serving you again!
Happy Holidays

Thumbnail of user vikramr12
1 review
0 helpful votes
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September 4th, 2017

The best trip that you can get!

Amazing experience travelling to Dubai and great great support from Naveen, my coordinator for the trip, who helped me a lot before and during my vacation(ofcourse i have had asked him some thousand questions, he was always happy to help and was very polite and the best part, you ping him any point of time, he is ready to help as he promised, thats really cool!)

I would surely recommend trip factory to other friends who might travel and also I would take all my future vacations from your guys!

We truly had a wonderful time!

Thank you for providing such wonderful support! Keep doing the same!

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; we are very happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Thumbnail of user mariappann
1 review
1 helpful vote
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April 16th, 2018

I am giving my appreciation to your team for arranging my trip to Thailand. All arrangments were very good and we saw all places without any problem or confusion.
From the beginning, this program was arranged/organized by Shruthi, and her dedication is outstanding. Much appreciation to her. In Pattaya, the hotel was not up to the mark, there you people need some improvement. Also, we got lots of free time in between, that also should be avoided.
Definitely, I will recommend trip factory to all my friends, colleagues.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; we are very happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Thumbnail of user vishanks
1 review
2 helpful votes
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February 18th, 2015

I used trip factory to plan and execute multi destination tour for my family.

Each and everything was well planned.
They arrange all the hotel at good locations to reduce the traveling time, all the hotel rooms was neat and was facing to right direction (e. G sea facing in kanyakumari.)
The cab driver was well educated and well behaved. He was fluent in hindi, english apart from local language.

We changed our tour plan at after execution they honer the changes without any extra charges.
I recommend every one try once trip factory service this is simply awesome.
Better to not believe on my words experience it once.

Website: http://www.tripfactory.com

Service
Value
Shipping
Returns
Quality
Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are humbled that you are pleased with our services and we have been able to customise your trip as per your requirements.
Trip Factory is deeply grateful to you for taking the time to write into us with your lovely review
Thank you once again for your valuable feedback. We look forward to serving you again!

Thumbnail of user atulr2
1 review
0 helpful votes
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January 20th, 2017

I wish to highly recommend TripFactory, an excellent travel agency and the travel consultant Kusum who made it a memorable one for me and my better half. Kusum was very informative and helpful with travel arrangements prior to the journey. I have to say it was an amazing planning and co-ordination starting right from our trip which began from Chennai to Port Blair. We visited a couple of places including Havelock Island, Neils Island and many more.
Overall It was a brilliant trip where the hotels booked were also great and we had on time cab transfers to everywhere. I am very happy with the service provided by trip advisor.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user pranavp8
1 review
0 helpful votes
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May 25th, 2019

I deeply thank Tripfactory for providing a wonderful honeymoon experience. We travelled to two places in Thailand- Phuket and Bangkok. The accommodation at both hotels were superb - friendly staff and 24x7 support by Tripfactory support staff through telegram app.

Pros - clean hotels, timely pick ups, 24x7 support for all assistance from team

Cons - taxi pooling with other bachelors could've been avoided

Special thanks to Sajna, Sanjana and all support team members. I strongly recommend tripfactory for fellow travellers.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user karthikeyanm
1 review
0 helpful votes
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November 24th, 2016

These guys were awesome. I never waited Anywhere for the cab or for their person. They are waiting for us and never made us unhappy. Will be referring trip factory and definitely will do next trip later. Keep it up guys..

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!

Thumbnail of user gayatrip2
1 review
0 helpful votes
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November 29th, 2016

One of the best travel experience so far... The trip was planned really well. Itinerary was selected and planning really well. Kritgy raj was extremely helpful and promt. The coordinators in andaman were also good. My only low exp was the hotel at port blair for day 1 or else all other hotels were great and the government ferry to Neil's island. I really enjoyed this trip and would recommend it to everyone with family, travelling solo or couples

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Madam,
We are humbled that you are pleased with our services and we have been able to customise your trip as per your requirements.
Trip Factory is deeply grateful to you for taking the time to write into us with your lovely review

Thumbnail of user harshadam
1 review
0 helpful votes
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February 6th, 2017

I would like to thank Trip Factory for making my trip to Kerla memorable with my friends. They are trustworthy and reliable. They were flexible and always providing more options. This helped me customize my trip and per my requirements. Good hotel and cab services as well. I'm looking forward to plan more trips with them in the future.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Madam,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user rohits32
1 review
1 helpful vote
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December 25th, 2016

As a couple this was amazing trip to us. good hotels and facilities along with cab facilities. I would like to say thanks for being as a coordinator come friend he help me alot and arrange as he can. Thank you so much

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!

Thumbnail of user avinashu
1 review
0 helpful votes
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November 16th, 2019

Thank you everybody reached Mumbai safely. Trip was great. Had lot of fun. Really management was perfect. Next time new destination. Special thanks to Neha Rana our trip assistant for best management.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!

Thumbnail of user ruchig2
1 review
0 helpful votes
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May 22nd, 2019

It was so amazing planning up my Singapore trip with Trip factory...
Felt so safe out there at Singapore we really had a great time!
You all really connected & responded at all times and that is really appreciated.
Thank you much
Soon will plan up my another trip with trip factory

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir/Madam,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

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TripFactory, India's Largest Holiday Store provides the largest selection of holiday packages globally. You can book holidays online or with help of a expert.

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vinay g.
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