The company enjoys a mixed reputation among customers, with several praising the effectiveness of specific products, particularly conditioners and treatments that enhance hair quality and manageability. Many loyal users express disappointment over recent changes in product formulations, noting diminished performance, especially with hairsprays and mousses that no longer meet their expectations. Customer service experiences vary; while some report helpful interactions, others describe defensive responses to complaints, leading to frustration. Overall, while the brand has a strong following for certain products, addressing formulation consistency and improving customer support could enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
I have been a loyal customer for the mousse product number 4 hold
Years ago it was an amazing product it would hold my curls in great shape and last for 1-2 days over the years it's been watered down and only lasts for 8 hours
I'm very unhappy with this product
I'll be switching over to a different brand
It's very unfortunate because it used to be a great product
Horrible experience, i lost strands of hair from the conditioner, and when i called to ask them why their product had this affect, they were very defensive instead of guiding me to a fix. Disgusting service.
I have tried countless different products and attempt to take my frizz. After spending a small fortune over the past 20 years. I saw this product at Walmart last week and my hair looks and feels amazingly different after ONE USE! No kidding! I would've never guessed tressame would be the cure all to my hair nightmare.
I tried argan oil. My my dry hair it is very effective and helpful. I will keep using it for some until my hair becomes stronger.
I has just started using this brand. I bought a conditioner and I can say I am very satisfied with it. It is very effective.
I often see the ads about this brand, so I decided to try it. I bought a conditioner - pro pure light moisture conditioner. I like the effect it creates. The hair is light and is easy to brush. Besides, this conditioner is helpful in making different hair dos.
I have been using Tresemme Tres Two Spray 4 for along time. I have always loved this product and recommended it to my friends and family. These last few months it's been horrible. It doesn't hold my hair at all. I even tried buying this product at a different store location and still the same thing. I'm pretty upset because I pay 4-5 dollars every time I buy this product to have good holding hairspray but nope. Has anyone else had this issue? I'm just warning everyone don't waste your money because this hairspray is horrible now :(
Their argan oil infused deep condition for damaged or dry hair works very well and locks in the oil to the hair to make it shinny and smooth and not frizzy or dry again
I have their hair heat protectant, and hairspray. The smell is a bit strong for me, so I often use the hairspray more than the protectant, but it's not a bad smell.
Tresseme shampoo and conditioner are very good especially because they don't have any parabens mineral or silicones which is very good for my curly hair.
I've used their shampoo and conditioner. The worked out perfectly for my hair. Loved their detangler as well. They all smelled awesome!
This is one of my favorite products to use. Im never going to stop using this product any time soon. I love the way my hair feels after using this product