TrendsGal has a rating of 2.4 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TrendsGal most frequently mention customer service, tracking number, and credit card problems. TrendsGal ranks 351st among Fashion Jewelry sites.
Shopping at Trendsgal was a good experience. Shipping is fast enough, I was waiting about a week for delivery and I've got my package delivered to my doorstep. Prices are lower on similar or even the same product comparing to other companies providing similar services. Sizes may vary a little but once I found what my size is, the clothes fit perfect. I truly am happy for my last purchase and will buy there again
I order a mermaid blanket, shipped out November 19,2016, haven't got it yet, says its still in china and tracking hasn't been updated since Dec. 5/16. They say they can't help me until January 19/17 then they will help me. Apparently it won't be here for Christmas and I am sure they can see it hasn't gone anywhere. Really don't want now, I have ordered elsewhere, just want my refund. Whats the sense of a tracking # when they can't track it?
I order a mermaid blanket, shipped out November 19,2016, haven't got it yet, says its still in china and tracking hasn't been updated since Dec. 5/16. They say they can't help me until January 19/17 then they will help me. Apparently it won't be here for Christmas and I am sure they can see it hasn't gone anywhere. Really don't want now, I have ordered elsewhere, just want my refund. Whats the sense of a tracking # when they can't track it?
This site is a scam! I signed up and now I'm on an email list I can't get out of, they sent me a coupon code that "doesn't apply" because of a promotion lol are you kidding? I added two dresses to my cart and at first I thought I would be getting a deal but then they hit you with $10-$25+ for shipping! The site looks nice but something smelled fishy to me. I will just go to Forever21 and pay a little more. Don't get scammed! I don't think anything good can come from ordering from Trendsgal.
Dear Christy,
We hope this message finds you well.
I am really sorry to hear that your feel this way about our company. I will do my best to help.
Please note that we are a proper registered company that has been around since 2007.
We Trendsgal are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.trendsgal.com/
We are aware that we we need to improve on some aspects.
Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.
Please send us more details to support@trendsgal.com or submit a ticket if you have any problems.
Thank you,
Trendsgal Customer Service Center
Last spring had horrible experience with trendsgal they are the worst website to buy anything from. Took several months to receive my stuff. The tracking system is fake. Im happy to see others are reading our reviews and moving on to honest and customer friendly websites instead of trendsgal. By the way by the time I received the cheaply made clothes, the sizes are not right. Bought 5 shirts now use them all as rags for around the house! Thank you sitejabber for getting the word out just wished I knew about you before placing that order with trendsgal...
Dear Shawn d.
Thank you for your comment.
After checking, your order has been delivered sucessfully on date June 3rd.
You can track on http://webtrack.dhlglobalmail.com/.
We have contacted you about your issue via our Support Center. Please login to your account and reply to us.
Trendsgal Customer Service Center
I purchased 2 items and chose expedited shipping (7 business days). I still haven't received any items after 7 days and no update from them. I contacted customer service, and they said the products have been shipped. No idea where the items are or when they'll be delivered. No further answers from customer service when I asked for up to date tracking information. I'm about to contact my credit card company to dispute the transaction.
Dear My N,
We regret that you are having delivery issues.
Unfortunately, for the shipping method you have chosen, it's flat rate shipping.
We have shipped out your order on date Jan 6. It's in transit now.
You cna track on http://webtrack.dhlglobalmail.com/.
We ask that you wait patiently for your order.
We have sent you a message via our ticket system. Please kindly reply to us there and we will find a solution for you.
Many thanks,
Trendsgal Customer Service Center
My order is over 1 week late and Ive only received one out of five of my orders. And I understand that shipping can be difficult so Im not mad about how late they are. But on the front of the package it includes my phone number which worries me because it has all my information on it (my address, full name & phone number). Because of that I definitely wont be ordering from there again. Their prices may be good but I do not want to be ordering from a place that shows my phone number on the package.
Dear Bob b.,
Thank you for raising this issue.
All of our items can be shipped using varying shipping methods.
Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Thanks,
Trendsgal Customer Service Center
I spent almost $700.00 and it went through my bank. They asked for my divers license and copy of the card I used for verification of payment. Last night they emailed me and said it wasn't going to be approved and for me to western union them money. They still have $700.00 of mine. I am so angry what kind of company does this. I didn't place a little order this was a large order.
Dear Angela S.,
Thank you for raising this issue with us.
In order to protect our customers from online fraud, we conduct random identity checks from time to time.
For more information on our identity checks, please see our privacy policy here: http://www.trendsgal.com/m-article-id-27.htm
Please contact our Support Center if you have any further questions regarding this process.
We hope to hear from you soon,
Trendsgal Customer Service Center
Package never received. Was going to place a large order but placed a small one first and it never came. Ive waited over 45 days now and nothing- what a joke. I keep contacting customer service and nobody seems to help. Worst customer service ever, Dont waster your time and money here. This company seems to just be a reseller from popular china sites and this is why of the outrageous shipping cost- thats how they make their money. HORRIBLE
Dear Jacob B.
Thanking you for notifying us about the issue.
Because it is an unregistered parcel, it may be slower than other shipping methods.
We have also sent you an email about the details, please kindly check in time, hope we can resolve together.
We very much regret that the inconvenience has occurred on you.
Kind regards,
Trendsgal Customer Service
Shopping at Trendsgal was a good experience. Shipping is fast enough, I was waiting about a week for delivery and I've got my package delivered to my doorstep. Prices are lower on similar or even the same product comparing to other companies providing similar services. Sizes may vary a little but once I found what my size is, the clothes fit perfect. I truly am happy for my last purchase and will buy there again
Dear Liba O.,
Thank you for taking the time to write your review. We at Trendsgal really appreciate this.
Best Regards,
Trendsgal Customer Service Center
I placed a order on the third of this month and was given some 6 to ten days crap when that was up i questioned them and they came with some 15 to 25 days then i showed them where it said 6 to 10 days an been getting the run around since then. I strongly advise people to think twice before dealing with this company don't be fooled by the good reviews which im positive are fake. And i wanted to give them ZERO stars but that option not available but as pitiful as trendsgal is it should be
Dear Antonio,
We regret for this situation.
We have various different shipping methods that the customer can choose before the checkout.
For more details about shipping, please see here: http://www.trendsgal.com/m-article-id-39.htm.
Could you tell us your VALID order number and submit a ticket?
We will offer the proper solution.
Many thanks,
Trendsgal Customer Service Center
At first I was suspicious about new sites I find online, but this site fulfill my expectations with professional attitude towards customers, low prices and sales, and variety of different products for everyone. I purchased a dress for my little daughter {G************** order number Kids Maxi Halloween Princess Cosplay Mermaid Dress Size: 130) and a product came just in time, and quality was great. I am sure I will buy more things in the future from TrendsGal.
Dear Sanja I.,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Trendsgal.com.
Please feel free to place an order again soon.
Thank you for your support.
Trendsgal Customer Service Center
Upon reading all of the reviews here, i'm beginning to wonder if i will even receive my items. This is ridiculous. The company is based in Beijing china yet runs its website off an american server. Obviously to lie and fake it as far as they can.
On top of that, their ticket support on the website doesn't even work? It refuses to submit my ticket to find out where my stuff is.
This is the one and only time i will EVER use this site.
Dear Vernon S.
Thank you for taking your time to write your review.
Please check the email we sent and we have tracked the packages and sent you the attachments.
Please check them and reply to our email.
We cannot apologize enough for any inconveniences this have caused you.
Best regards,
Trendsgal.com
Ive ordered a couple things without any problems. Sure it takes a while for you to get your items but different shipping speeds equals lesser time. I don't mind shopping with them because there clothes are better quality than most sites Ive shopped on including shin etc. I visit every few months because they have something different that sparks my interest. I cant complain about shipping because they are coming from china.....
Dear Barbra B.,
We would like to thank you for your kind review. We at Trendsgal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Trendsgal.com again soon.
Many thanks,
Trendsgal Customer Service Center
They don't even deserve one star. I placed a order and 8 days later it still hadn't been shipped out. So I emailed and asked why it had not yet been shipped. They replied and said my order was ready for shipping. 3 days later it had still not been shipped so I emailed and asked for a refund. They replied and told me they are sorry for the delay and that 2 of the items I had order they didn't ha e because the manufactoror had stopped making them and that I could order something else or get a refund. I am disgusted that they told me my order was ready for shipping when they didn't have everything I order. I will never order from this company again they are very unprofessional
Dear Samantha,
We apologize for the inconvenience.
Trendsgal clearly states on each items page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time.
We have sent you a message and kindly ask that you reply to us via a ticket.
Thank you,
Trendsgal Customer Service Center
I hesitantly ordered after having read reviews but figured that for the price (SO cheap) if things went pear-shaped I was really not that out of pocket.
Received order confirmation but never received any tracking email. My top arrived within a fortnight (to Brisbane) and it's absolutely fine. Better quality than I was anticipating and even a bit too big as I ordered a size up than I normally would. Still wearable though!
I will definitely order again - thanks!
Dear Jill D.,
Thank you for taking the time to write your review. We at Trendsgal really appreciate this.
Best Regards,
Trendsgal Customer Service Center
Okay so first time buying a bathing suit online and all of the negative reviews almost stopped me from doing it! Long story short I paid for a shipping number which was dumb and it only took about a week and a half to get here! It ran very small but overall the bathing suit is nice!
J'aime beaucoup le magasinage en ligne et c'est très heureux de connaître! J'y trouve de belles choses à bons prix! Pour obtenir plusieurs achats en ligne auprès de divers marchands, je trouve que le délai de traitement des commandes est très correct et aussi le temps de livraison. Mes achats sur Trendsgal ont toutes mes données satisfaction! J'ai encore un article en commande et j'ai très hâte de recevoir mon colis! J'attend une autre belle robe, vu plus cher ailleurs... Merci Trendsgal!
Breach of contract by Trendsgal because they advertised the items to be of excellent quality which is why I ordered the items in the first place. They have intentionally deceived me in the hope I will not return your items because of the high cost of return postage and difficulty of receiving a refund. By law I am to receive a full refund including postage paid because the items are NOT FIT FOR PURPOSE.The seller is refusing issue a full refund. They have offered a partial refund for the items only minus the high postage I paid. I don't think it is fair that I am out of pocket because the seller sent me poorly constructed garments. I ordered these items on good faith and paid with my hard earned money for garments not fit for purpose. I am still awaiting my FULL refund.
Dear Amanda S.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Please note that the shipping fee is charged by the shipping company so it is out of our control. Hoping for your understanding.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Trendsgal Customer Service
Excellent customer service! I keep coming back here to shop as I know that if I ever have any problems I can always contact the great customer service team at trendsgal! I have only had one small issue with a products quality and was refunded straight away! I love the products they have and would highly recommend this site!
Dear Becki B.,
Thank you for taking the time to write your review. We at Trendsgal really appreciate this.
Best Regards,
Trendsgal Customer Service Center
Trendgal said it was delivered, and someone picked it up. However, there was nothing at my door, or in the apartment office. It was never delivered no one answered the phone, have emailed 3 times, and they said they can't go anything because it a USPS issues. However, the tracking number doesn't even work for the USPS. SO unfortunate. I really wanted. H items. I either want my refund or my wig.
* TrendsGal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Nikasha p.
We apologize for any inconvenience caused.
After checking, the parcel has been delivered sucessfully.
To track a parcel please visit here: http://www.myib.com/tracking/.
Please check with your neighbors and family whether they have collected the item for you
We have sent you the solution via the ticket. Please login to your account to check.
If you have any further questions, please contact us and we are more than happy to help,
Trendsgal Customer Service Center
I love ordering from Trendsgal. I've been shopping with them for about 2 or 3 years now. I'm always receiving my orders on time. They have some good items and prices are also good. I love the clothes line, bags and of course the wigs.
I just recently order from them. G************** on the 15/11/2017... I give them a 100 on the ratings. I will be ordering again soon.
Dear Lucretia L.,
Thank you for taking the time to write your review. We at Trendsgal really appreciate this.
Best Regards,
Trendsgal Customer Service Center
TrendsGal is a unique online store because they offer great prices and good products, with very reasonable shipping times to North America. My orders have come quickly, individually packaged and were as described. They have very excellent customer service and TrendsGal's website is attractive and very easy to maneuver. I've been so impressed by the business and staff, that I am now starting to drop-ship with the company. I wouldn't hesitate to recommend them to others.
Dear Kelli F.,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Trendsgal.com.
Please feel free to place an order again soon.
Thank you for your support.
Trendsgal Customer Service Center
Trendygal, please get my order to me in a decent amount of time. All of these negative reviews are making me nervous. The clothes are so pretty and the prices are great. If Im not let down by month long or more delivery times then theres no way I wont order again.
Dear Jordan J.,
Thank you for taking the time to write your review. We at Trendsgal really appreciate this.
Best Regards,
Trendsgal Customer Service Center
I have placed 4 orders from Trendsgal and i have purchased plus size clothings. The dresses arrived in good condition and sames as picture.
Good quality
Dear Bhairavi A.,
We would like to thank you for your kind review. We at Trendsgal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Trendsgal again soon.
Many thanks,
Trendsgal Customer Service Center
How do I track a package that shipped? Its now been a month and I've yet to receive anything
Dear Diana D.
Thank you so much for your important feedback.
Let me start by apologizing personally for your experience.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Best regards,
Trendsgal.com
I wear a US Med and purchased the dress in a Large. It fit well and is as good looking in real life as it is in the picture. I'm happy with this purchase. I will order more from Trendsgal!
TrendsGal.com is a wholesale clothing supplier that specializes in carrying all your fashion clothes & accessories needs, from affordable apparel clothes to wholesale jewelry, wholesale bags and even wholesale shoes.
Dear noreen l,
Thank you for raising this issue.
For the shipping option that you have chosen, unfortunately there is no international tracking number available. We kindly ask that you wait a little longer to receive your order.
If you believe that your order should have already arrived, please first check that it is not being held at your local post office.
Please reply to our message via the ticket system, and we will offer a solution for you.
Many thanks,
Trendsgal Customer Service Center