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I order a mermaid blanket, shipped out November 19,2016, haven't got it yet, says its still in china and tracking hasn't been updated since Dec. 5/16. They say they can't help me until January 19/17 then they will help me. Apparently it won't be here for Christmas and I am sure they can see it hasn't gone anywhere. Really don't want now, I have ordered elsewhere, just want my refund. Whats the sense of a tracking # when they can't track it?
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Dear noreen l,
Thank you for raising this issue.
For the shipping option that you have chosen, unfortunately there is no international tracking number available. We kindly ask that you wait a little longer to receive your order.
If you believe that your order should have already arrived, please first check that it is not being held at your local post office.
Please reply to our message via the ticket system, and we will offer a solution for you.
Many thanks,
Trendsgal Customer Service Center