Travel Triangle

*Review Riva Gold Coast Hotel at Candolim Goa*
1. The room provided to us was not the in good condition. The light in the room was very dull.
2. There was continuous leakage in washroom basin.
3. The room was not properly cleaned.
4. Washroom was very dirty, tiles were not clean.
5. Staff behaviour was very rude and not supportive.
7. Lastly the Cab driver Mr Sidhartha was very bad in behaviour. He even did not wait for us to pick up from hotel in the morning. We have to arrange another cab from his owner Mr Olencio. Mr Olencio was very helpful and very good behavior wise and arranged another cab for us.
6. The travel agent Mr Ashok from Maximum Abroad Services was very very cooperative and helpful. He tried to help a lot. We were only able to stay at Riva Gold Coast hotel because of Mr Ashok.
7. Next time whenever we plan for any tour from traveltriangle, we would choose to have our booking only because of Mr Ashok Upadhyay from Maximum Abroad Services and Mr Olencio the Cab owner.

Very poor response after cancellation of the trip. The trip advisor from TT as well as the agency "Andaman Oceans" advisor were not picking the calls. The trip was cancelled as the flights provided by TravelTriangle only were cancelled. Still they charged 15% of the cancellation charge on land package. Also, travel triangle site mentions 500/ person cancellation charge but they charged 1000/ person. After the airlines returned the money to TT account, I got a call from them. Then, I called TT agent, who asked me whether you have any proof like call recording, I was shocked.

TT advisor didn't even care to pick up the calls and once I sent a WhatsApp message, the response was I had shifted to another department and won't be able to help. Every week, we had to remind about the refund and then some action was taken by TT team.

Moreover, in today's time, they take 15-20 working days to for the refund amount to reflect in the account.

Although, I had two good trips with TT, but with this behaviour and amount deduction for no fault of mine, I will think twice before taking any other trip with TT.

I had booked a Sikkim trip through Traveltriangle, we got a package from Unexplored Trip - https://unexploredtrip.com

(This package was pricy than other packages and it had all we needed. We paid more believing we will not face any issues if we take up the costly package. But god knows the truth.)

-- CAB - 3 Star
As we reached the airport the signs of bad service started.

Our cab driver told us that he will arrive in 5 minutes which turned into 2 hours of standing in the sun.

He could have told us it will take time, we could have waited at the Airport instead of standing in the sun.

But overall cab service was decent.

-- HOTEL - 2 Star
The hotel rooms allotted to us were great on the itinerary, but when we arrived at the hotel, they were horrible in condition.

The customer service person told me to adjust on the very first day of the trip. So, we felt we did a mistake booking this service.

Finally, after a lot of calls and chats, they shifted us to another hotel, which came with a struggle of waiting and traveling again at night in negative temperatures.

Then again on 3rd day of(Lachen) as per the itinerary, we had an amazing hotel, when we reached there we were sent to some other hotel, which again sent us to some other hotel, then they assigned an empty hotel in a place with no person at reception, no hot water, a broken toilet, no wifi(had no network), no proper water pressure, no lock in the door, single blanket. A young helper/cleaner in the hotel, who had joined a day ago said "It's my first day, I don't know anything".

It was horrible to stay there, but now no one was picking up calls to even help. We were stuck at this place with a negative temperate and horrible service. I felt like I'm trapped and can't even do anything in this remote location.

The hotel experience was horrible, they don't provide anything as per the itinerary.

-- Support - 1 Star
People we were communicating with, use to switch off their phones, blocked us, didn't pick up our call, etc, etc in time of need.

Instead of helping they will say, what can I do sir, it's peak time?

They don't stick to the itinerary but tell us that "you could have taken the better package". On insisting to stick to the package, they gave random reasons for why they can't do it.

They basically lied about the itinerary and didn't deliver as promised.

They even raised their voices just because we were not ready to "adjust" to whatever they wanted.

Overall, I will not recommend anyone taking this service. This service is the definition of an unprofessional and horrible experience.

Ask for all vouchers before you travel as they booked for two adult and two children in a hotel with room for two adults only. So no extra mattress
Macau Hong Kong ferry tickets missing
City tour without one child in Macau
No redressal
No customer care
You get vouchers after paying full amount this is the catch.

I would not recommend TravelTriangle to anyone. Yesterday completed my 7 nights trip to Darjeeling, Gangtok and Pelling. We had to literally struggle for the hotel bookings, even though we had confirmed our booking in January then also our rooms were not ready in Darjeeling. In Gangtok it had crossed every limit, we were 3 families (9 adults and 3 children), we had booked 5 rooms in Gangtok but got only 3 on arrival. This was a big goofup from Travel Triangle, the hotel was kind enough to arrange for 2 extra rooms for the next 2 nights but it was a mental harassment on the very first night in Gangtok. Worst part was their agents were not even picking up our phone.
On cabs part they have lot of sub contractors handing the various travel destinations hence lot of follow up is required with different folks, again something that was handled completely by us with none to very little support from Travel Triangle.

In summary our good memories got lost in going through this mental harassment and hence would not recommend TravelTriangle to anyone