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Rohit S.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Travel

Member since January 2021

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1 Review by Rohit

1/31/21

Very poor response after cancellation of the trip. The trip advisor from TT as well as the agency "Andaman Oceans" advisor were not picking the calls. The trip was cancelled as the flights provided by TravelTriangle only were cancelled. Still they charged 15% of the cancellation charge on land package. Also, travel triangle site mentions 500/ person cancellation charge but they charged 1000/ person. After the airlines returned the money to TT account, I got a call from them. Then, I called TT agent, who asked me whether you have any proof like call recording, I was shocked.

TT advisor didn't even care to pick up the calls and once I sent a WhatsApp message, the response was I had shifted to another department and won't be able to help. Every week, we had to remind about the refund and then some action was taken by TT team.

Moreover, in today's time, they take 15-20 working days to for the refund amount to reflect in the account.

Although, I had two good trips with TT, but with this behaviour and amount deduction for no fault of mine, I will think twice before taking any other trip with TT.

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