Travelocity.ca

Terrible travel company. They messed up our vacation in so many ways. I will forever feel that an injustice was done. Everything from abandoning us at an airport to refusing to comply with cancellation policies. There isn't enough space here to tell it all. Just please don't ever book with these people.

I had to cancel a trip to Brazil, booked through Travelocity.ca, because of Covid. Azul Airlines in Brazil has given me a travel voucher for the value of my bookings. Travelocity refuses to call Azul and Azul can only give refunds to the people that paid them (Travelocity). Travelocity keeps citing "Policy", but I am out almost $800. If I can call Azul direct on the 1-800 number, why can't Travelocity? When I call Azul, they say "Oh, Yes, the Voucher number is in your file. Thanks Travelocity!

I tried to book a flight on Dec. 20,2016 for March 7,2017 from Sarasota FL to Montreal return in Canadian dollars. I found an acceptable flight and price of $715. I clicked on complete booking and received a pop-up that price had been reduced to $654 and asked me to complete booking at that price. I immediately clicked on complete booking at $654 and immediately a pop up announced the price had now changed to $825. This sounded completely insane. I then called customer support where I was told response time was 3 minutes. After a 20 min. Wait I hung up and called again then the recorded message said wait times were 6 minutes. I held for 30 minutes and hung up. I then called the airline direct and booked the flight for $415 US which is about $553 Canadian funds.
Questionable business practices and poor customer support saved me $272 Canadian and cost travelocity a regular customer of many years. I suggest you book directly with airline.