https://www.travelfx.co.uk

I am concerned because I found a very similar site and it could be fake. I have used Travel FX twice and will be doing again as it was an excellent service with very good exchange rates but this evening on a search up popped this other site called travel fx! It looks different may indeed be genuine but you might be getting reviews which are unjust as people may be reviewing the other site!

Easy to use website, order online having read the T&Cs.
Receive a confirmation e-mail, send them the payments via your bank- quoting the correct reference number.
Receive confirmation of funds e-mail.
Cash delivered later by Royal Mail.

It works.

I would always be reluctant to trust Royal Mail or indeed any delivery service for short-notice delivery, and I would always give as much notice as possible when ordering less common currencies- like Omani rial etc.

Used properly, I think TravelFX is a superb service, with very competitive rates and fees.

I was a little sceptical as you don't exchange your money by credit or debit card instead you create a bank transfer. After reading reviews online I decided to go ahead. The exchange rate was the best online. Money arrived by special delivery and there was emails confirming order, dispatch etc.

I would like to thank everyone involved in my superfast hassel free transaction.
I ordered my currency on line, after checking all the exchange rates and selecting the best one, It was a little past their cut off time for next day delivery.
I had an email from them telling me I should have my guaranteed delivery by the following day before 1pm
Well it is now 08.39 and Royal mail has just delivered my currency.
Very impressed, will certainly be using Travel Fx again and will be telling friends and family about the great service.

I ordered my Chinese currency over the early May Bank holiday weekend (02/05/2015) and requested my currency to arrive by 16/05/2015.

The postman arrived earlier today (07/05/2015) with my currency.

It really has been a fantastic service - The rates offered by Travel FX are superior to any other rates I've seen. I would certainly recommend using them in future.

Five star service, Great Ex Rates, easy to use website, good communication re order & delivery which was super-fast. Good denomination of notes, would certainly recommend and use again! Well Done FX

We have used FX several times and are very confident with the service they offer. System is secure and user friendly, delivery is secure and always on time, a good mix of notes and best rates of exchange. Not for Small amounts (for me that is) so the trust factor is essential./
Thanks to Steve and the team
Keith H

From my number of experiences, TFx have been consistently superior in terms of exchange rates, delivery times and personal assistance to individual customers. Perhaps what sets this firm part is that they have names and personalities; Manager Steve Luck seems particularly affable. I shall continue to use this trustworthy firm and I recommend them without reservation.

Have used Travelfx for last five or so years, I usually give a date a day or so before I need it, so it's not held up, best to allow a three day turn around, so order day one, dispatch day two receive day three, that way you shouldn't be disappointed if you leave it till the last minute to order.

I ordered late Monday pm and requested the money for the following Thursday.
It arrived on the Thursday and I was kept updated at all times.
This was so much easier and cost effective than queuing at a Bank or P. O.
Thank you.

Impossible to fault the service I have received. 3rd time of use, their communication is excellent, my currency (Euros) has always arrived when I have asked for it by and their pricing is the best every time. I have had occasion to speak with them once and they sorted out my problem with an urgent date without fuss. Highly recommended.

Great, efficient service. Never been disappointed, even on lesser currencies. Last order was for Rubles, with only 48 hours to spare before needed.
Always have great rates.
No need to be using banks or travel agents again, when a service like this exists.

I've done 3 separate orders for US$ from travelfx.co.uk for varying sums all via the moneysavingexpert.com site's travelmoney comparison tool and if you follow all the instructions and submit the payment ontime then the money arrives as expected, no hitches no worries.

Travel FX,

My order arrived today, which is nicely earlier than I asked for it. Thank you for your good service (as always).

I would like to thank you for the super fast service and great rates.

I will recommend your company to everyone.

Best wishes
S

I have been using TravelFX for about 2 years. The first occasion was for £1200. 00 for South African Rand, also had Turkish Lira, and two transactions of about £1000. 00 of euros,

Every transaction has been as planned. Order online, receive email with payment instructions, pay, receive update emails, receive money on time. Every transaction not one problem.

The latest transaction on euros was 2 cents above the nearest, including a company that I use to transfer funds to a European bank account.

5th time now using Travel FX and they have delivered on time, every time with the best rates I could find at the time. Nothing but praise hence my review here. Always read what you are signing up for and you won't be disappointed.

Ordered our currency. Currency arrived promptly. Got the best rate on the market. Can't fault this company.

Travel fx ltd ripoff
Like others on this site I have suffered at the dubious conduct and cynical exploitation of customers who entrust Travel FX Ltd with large sums of money, expecting an honest and speedy exchange transaction.
I was unfortunate enough to telephone them on a Thursday for confirmation that, should I order them, would I receive £500 worth of euros by noon the following Monday (cutting it fine I know as we were leaving on the Tuesday morning.
I was assured that I would receive them by pre-noon Recorded Delivery and they proceeded to suggest it would be easier to take my details there and then over the phone.
I'll try to keep this short but basically they withheld the exchange on the grounds that they said they had emailed me to ask for a further £2 and a few pence to round up the amount to make it more convenient to package the euro denominations. I wouldn't have minded at all but I never saw the email and when I rang them after the delivery deadline they said NO they hadn't sent them, NO they wouldn't be sending them and NO I wouldn't get my £500 back in time to purchase euros elsewhere. This disgraceful business practice, which they were obviously well practised in, left me only a few hours to madly arrange to get another £500 and to obtain euros at a far worse exchange rate.
My point is that (a) they could have rounded the transaction down and refunded the difference or (b) provided £500 worth which is what I'd asked for and the order value they'd accepted or (c) telephoned me when the extra £2+ hadn't arrived after a short time. Heaven forbid that they use option (d) which would have been to complete with the rounded up figure and requested the tiny difference after the event.
Any of these would have been what any decent company would have done but no, Travel FX Ltd would rather cause innocent holidaymakers an enormous amount of inconvenience and cost, totally out of proportion to the petty extra £2+ which they said they'd asked for.
Needless to say, they DIDN'T refund my money for several weeks and then had the audacity to charge me £71.02 in, I assume, cancellation fees for an exchange which THEY prevented from completion and reversal fees for changing my £500 back to sterling which is obviously nonsense as they never changed it into euros in the first place. It is really annoying to think that they hold us customers in such contempt that they think we'd accept this type of behavior.
I am not accepting this and took legal advice. They have 14 days to pay the rest and then they'll be dragged through the small claims procedures which, at the very least, will cause them no little inconvenience as I will summons them if they ignore it. I know £71 odd isn't a great deal of money but why should I allow them to take it from me. I hesitate to use the word steal even though that is what I believe it to be.

I never usually write reviews but after reading some reviews i feel like i need to!
By the looks of comments below there must have been reasons that the customer has not told us that have caused the mishap. Surely if you were sending money to a company you never used before you would read the terms and conditions which i must say - weren't very long and were very clear.

I had a great experience with TravelFX. Firstly i was worried using such a site as i never have before, me being a late 50 something year old woman not so good on the computer. I called the company and asked how the process worked they said that you place your order online then you'll recieve and email with the payment instructions and so on and that they would need to see the money in there account before 12 o clock on a day before they could dispatch.

I had trouble with my online banking and was really worried and could not arrange for the bank to transfer money before the deadline and with the weekend coming up as i knew the post does not work as normal over the weekend - travelling the monday morning i was hysterical about my money.

I called them numerous times panicking and they could not have been more lovely and helpful i do not understand where you are coming from stating that the customer service was bad when i had the opposite feeling towards it! I feel that most companys offer a very standard q+a feeling over the phone. They were very personable and really went out of their ways to help.

There was nothing they could do about the bank transfer as that is obviously out of their hands. But they suggested that if they receive the funds before 12 oclock on the friday then they could deduct the £15 for next day saturday delivery ( i also checked this on the royal mail website to ensure i wasn't being mugged off and this was the correct price) i agreed so they kindly deducted the charges and adjusted my funds. I recieved by package on the saturday morning and couldn't have been more delighted.

I feel they have been given a bad name on this site for unfair reasons due to naive people. I could not be more happy to reccommend and would will use again and again and again.

Also to the below comments, when did you think shouting at the staff was going to get you anywhere?

Anyway i had a lovely holiday and am delighted with the service.