First time I have used this today and I'm now really panicking. I wanted £600 of Hungarian Forint, I completed the online form and as per instruction on the online confirmation I arranged bank transfer but haven't had any kind of email from them at all with confirmation of order or payment (which I understand would only come when they receive the funds) Is this all normal??

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First time I have used this today and I'm now really panicking. I wanted £600 of Hungarian Forint, I completed the online form and as per instruction on the online confirmation I arranged bank transfer but haven't had any kind of email from them at all with confirmation of order or payment (which I understand would only come when they receive the funds) Is this all normal??

asked by Emma D. on 11/15/16

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Abigail J. · Answer 1 · 2024-01-13T12:47Z

Abigail J.

on 1/13/24

Be careful with bank transfers. They will receive your money and it will be confirmed in time BUT they may withhold giving you your currency unless you provide them with all your sensitive personal information e.g DoB, 3 months bank statements, work details etc. via unsecured email. Your decision ultimately if you want to provide because if you cancel they will charge a huge cancellation fee of something like 10%. Always best to use credit card with them.

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