TradesyReviews 9,838
Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
This is my first time purchasing anything off Tradesy and let's just say I am happy with my purchase. Everything was as shown. I look forward to purchasing other merchandise off Tradesy. My seller was very professional and had great customer service.
I absolutely love my glasses! Delivery was fast and the packaging was impeccable! 10/10!
My Gucci Marmount is perfect. The seller's photos and description of the item's condition as "like new" was accurate. It was packaged well and delivered with care.
Received fast. Very good experience. Will order again.
Perfect, just as described.
Fast shipping - Happy Customer
Fast shipping, and quick responses to any questions. Thank you so much!
Excellent seller. Super quick shipping and item as described!
It was my first time ordering from Tradesy and i will def be using this site again! It was exactly what I wanted and it arrived sooner than expected!
The shop i ordered from is a little boutique however they listed it as an SLP product when in reality it's a YSL model. Not the same I would return the item but what's the point for credit.
Very easy transaction, dress is as beautiful as it was described. Thank you so much.
I was looking for the Tiffany Ziegfeld heart and after looking at frankly to many on the different sites, I came upon the one from Tradesy. Something about the wording or the info made me believe that it was trustworthy. I have never ever bought on EBay or any of these resale sites so I was holding my breath. I didn't need to. The package arrived as described - in perfect condition and just fabulous. The seller and the site are an absolute credit to doing these transactions. Will certainly be looking again!
I received the item in great condition. I am a happy customer.
Great product, highly recommend! Exactly as described. I'd prefer UPS over FedEx.
Arrived quickly. Bag is in near mint condition. Alittle nervous once I realized it was shipping from China, but all is well.
My overall was seamless. Seller shipped my shoes put in less than 48 hours. I received then 2 days later and they were perfect, brand new, no scratch or dust on them... I would recommend!
I will forever shop at tradsey! Fast shipping follow up that order was received and I am so happy fast professional!
I am very disappointed that Tradesy would allow counterfeits (not authentic) products to be sold on your site as authentic. I wish Tradesy would authenticate before the customer receives the product.
It is such a terrible feeling of "violation" when one spends over $2k on a product and find out you were cheated. I understand Tradesy will refund once its has been confirmed as counterfeit, but it is a hassle/inconvenience to ship back and go through this process to get refunded. Depending on how Tradesy resolves my issue, I may never shop nor recommend Tradesy to friends/family.
Hi Samantha,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
In regard to our authenticity policy, our team has multiple steps in place to help prevent inauthentic items from ever being listed or sold on Tradesy. New listings are meticulously examined and authenticated through Tradesy’s proprietary authentication technology as well as reviewed by a team of expert authenticators. Do know that listings that don’t pass our rigorous authentication process are permanently removed from Tradesy.
Regardless, I can certainly understand your reason for concern, especially if the item is of high value. Do know that we have a zero-tolerance policy with inauthentic items to help keep our buyers protected, but I'll be sure to share your feedback with our management team here. Perhaps we can look into getting all listed items pre-authenticated in the near future.
We truly hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I don't like the part where you only give me credit but won't refund my money back to my card or bank card.
Hi Sylvia,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
Do know that our team actually provides full refunds in cases where an item is found to be misrepresented, or deemed inauthentic. Otherwise, we do provide our buyers with refunds in Tradesy site credit for general fit/style issues. You can read more about our policy at https://www.tradesy.com/returns.
Do know that I will be sure to share your feedback with our teams here. Hopefully, we'll see some updates regarding this policy in the near future.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Quick service with short turn around time from purchase great product looks like the pictures.
This is my first time using Tradesy and I'm happy with the experience. My shoes arrived in a pretty decent time frame.
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brenden,
It's Kai from Tradesy, I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
After review, we're sorry for the confusion regarding your Saint Laurent wallet order. You're certainly right, there is a difference between 'Yves Saint Laurent' items from 'Saint Laurent Paris' items. It sounds like this may have been unintentional on the seller's end, as we only have one option for Saint Laurent items whenever our sellers are creating new listings. Regardless, I have gone ahead and shared this feedback with our team here - maybe we can consider adding a 'YSL' category as a designer in addition to 'Saint Laurent'.
In the future, please know that you are always welcome to request a return for any reason within 4-days of delivery. Typically, our team will issue refunds in site credit if you request a return due to fit/style. However, if you feel that the item was misrepresented in any way, our returns team will issue a full refund back to the original form of payment if they agree with your claim after investigation.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!