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How would you rate Trader Joe's?
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Armenia
10 reviews
0 helpful votes
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Trader Joe's
March 29, 2024

Trader Joe's is my favorite grocery store for its unique selection, affordable prices, and friendly atmosphere. The store's emphasis on organic and gourmet products sets it apart from traditional supermarkets. I enjoy exploring their diverse offerings, from international snacks to seasonal treats. The staff are always helpful and knowledgeable, making shopping at Trader Joe's a pleasure.

Date of experience: March 28, 2024
New York
1 review
2 helpful votes
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Some healthy choices at a relatively affordable price to be found, as long as you read the labels & shop carefully. The rest not so much. And that goes for the locations as well; most well run to accommodate the long lines & overcrowding. Their stores in NYC still succeed to make it a pleasant experience, mostly because of their exceptional employee to customer service. But do try to avoid their location in Queens, NY if you want the best of Trader Joe's. There you might find a different attitude towards their customers that seeps out from a few of their employees, to make you ask yourself why you bothered to shop there! Maybe new management?

Date of experience: August 15, 2023
Ohio
31 reviews
5 helpful votes
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Like
March 22, 2024

Trader Joe's is my favorite grocery store for its unique selection of high-quality products at affordable prices. I love exploring their aisles and discovering new items, from specialty cheeses to exotic snacks. The staff is always friendly and helpful, and I appreciate the emphasis on sustainability and environmentally friendly practices. Trader Joe's has become a staple in my shopping routine

Date of experience: March 20, 2024
Pennsylvania
1 review
1 helpful vote
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Warning Customers Beware! I was just robbed today at Trader Joe's in Philadelphia Pa. ******* The best that the management offered was to fault me and not their security! Wow thanks for that slap in the face. Will not be returning any time soon, shame on you and your approach to customer assistance. The best part of this is how they ganged up on my husband last summer while he waited for me at the front of the store. Due to his back injury he was not able to walk through the store and was accused of loitering while I shopped. After my experience today all I have to say is wow! Not so friendly and zero customer care. Thanks TJ

Date of experience: April 29, 2023
Wisconsin
1 review
0 helpful votes
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This is the second time the crew members have asked me what disability I have that I need a service dog. They violate the ADA law and were trained to ask these questions. They also told me that if my dog is emotional support, they don't allow her. She was wearing an identifying Service Dog vest. It's mortifying having people stare when having your rights violated. I would not recommend Trader Joe's to anyone with any disability or service animal. Shame on them!

Date of experience: April 18, 2024
Hawaii
6 reviews
83 helpful votes
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Watermelon Jerky
February 2, 2023

This is a review for the watermelon jerky only. I was on vacation and made plans to go to trader joe's since there isn't one here where I live. For the most part I love the products that they offer but there were a few things that I would suggest you not buy when you're there. The first one is the watermelon jerky. It is by far one of the worst things I bought from Trader Joe's. It's BAD! Tastes stale, flavor is off, texture is off and it had a slightly "wet" feel to it. It was gross. Something else you shouldn't buy from there is the pre-cut fruits in containers. I bought 4 of those and when we opened them up it was smelled like it was already rotting. The weird thing is that it looked ok. The fresh whole fruit was fine. By the way this was the Trader Joe's in San Jose area.

Date of experience: February 2, 2023
New York
1 review
1 helpful vote
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Discussting
January 1, 2024

Trader joe allows dogs in the store sniffing on food products without any questions and they are not service animals.customers who are dog owners do not care about other people its is discusting to have a dog sniff on the food you are eating.health dept should fine dog owner and stores.they should regulate the situation better.dogs and animals in general carry lots of disease that can transmit to human.

Date of experience: January 1, 2024
Florida
2 reviews
0 helpful votes
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Random acts of kindness
September 8, 2022

I experienced a random act of kindness at Trader Joe's in Wellington Florida today. My cashier (Nancy) realized I wasn't feeling very good. She asked me if I was alright and I told her I had a surgical procedure on Monday and had had a follow up appointment with my doctor today and needed a few items. She then turned to one of her associates and asked her to go get a small bouquet of flowers which she then gave to me and hopes I would feel better. She also had another associate (Clyde) who was helping her bag my items take my packages to my car for me. Thank you Trader Joe's for having such considerate and compassionate employees.
Dayna

Date of experience: September 8, 2022
Oregon
1 review
6 helpful votes
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When I was close to checking out I realized that I wanted to buy bullion cubes. I caught the eye of a cashier who was about 10 meters away, and asked her "Do you have bullion cubes? " She responded"What "... I responded louder, as she didn't hear me " Do you have bullion cubes "... Her response was was, very tersely " Don't yell at me "
I said "I didn't yell at you, I yelled to you " She kept it up, repeating "Don't tell at me"

I found this encounter extremely inappropriate and very passive aggressive on her part. Maybe she thought she could bully a senior citizen... Maybe she was having a bad day... but there are no excuses for rude passive aggressive behavior. L
I'll always remember when I was younger, and working in my Uncle's drug store. I was rude to a customer, and I was fired... Best thing he could have done... a lesson in accountability... now individuals are rarely fired, and accountability has gone out the window.

Date of experience: October 29, 2022
New York
1 review
1 helpful vote
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BECOME PLASTIC FREE
June 22, 2022

I love your brand and your products, they're generally really good but I cannot get over how many plastic packaging your using! A brand your size and with the kind of products you sell should do better and help us get rid of plastic. Every single fruit and vegetable doesn't need to be packed! This is ridiculous. Why don't you become PLASTIC FREE, ECO FRIENDLY, set an exemple in the US and help the world become a better place. As a huge brand you have the responsibility to do it and it will totally be aligned with your products. You can become an even better brand! Become plastic free or at least reduce the hell out of no necessary packaging like in fruits and vegetables! Thank you

Date of experience: June 22, 2022
Wisconsin
1 review
0 helpful votes
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I would like to share with you my recent very negative experience that I encounter on December 22,2023 (at 15:19 pm) at Store #0711 (5600 North Washington Road, Milwaukee WI).Checking my receipt I noticed that I was overcharged on an item.

Noticing this I came to a manager corner in the store informing manager that I was overcharged. The manager of the story (she told me her name was Gladys) told me that I need to stand a line again in order to get a refund. It was Friday afternoon, the store was very busy and to stand a new line was around 30 minutes.
So thanks to Gladys I spent another 30 minutes in the store to get a refund for the item I was overcharged.

Date of experience: December 22, 2023
Virginia
31 reviews
21 helpful votes
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I used to get a large Chai Tea from Starbucks daily for about $8. After I retired, I had to quit enjoying this luxury item. But now, Trader Joe's has this great mix for only $10. It's a ten ounce can and it provides five large Chai Teas for $2 each (not including milk). Not only that, but the taste is heavenly. Much better than Starbucks! Again, my photos are coming out sideways, so just tilt your head sideways to view.

Date of experience: July 3, 2021
Illinois
45 reviews
109 helpful votes
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This store is great!
August 25, 2012

This store is great! It has so many good products. I love the wine they offer at affordable prices. They also have yummy cheese and frozen products as well as fresh of course. :) If you've never been here check it out sometime.

Date of experience: August 25, 2012
Florida
3 reviews
18 helpful votes
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Love this store!
June 13, 2022

I have to be honest, I have a love affair with this store. I have been shopping here, in various location for about 30 years. I love practically all of their products and am always eager to try out their new items in their very amusingly written Fearless Flyer magazine. They offer great prices on many items, especially dried fruit and nuts, which can be costly at other stores. Their organic groceries are numerous and increasing all of the time. The staff is friendly and engaging and it is always a pleasure to shop here. I do try to avoid peak times, as it does get a bit cramped and crowded.

Date of experience: June 11, 2022
Arizona
1 review
1 helpful vote
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Great store
February 23, 2021

I am addicted to TJ's variety of crackers, cheeses and wines. I've tried several spices as well and find they generally have better flavor and it lasts longer than other brands I've bought. Recently I bought "Everything but the Bagel Sesame Seasoning Blend" with sea salt, garlic and onion. I found it to be too salty for my taste. I don't normally put salt on my bagels and maybe that's why this tastes too salty.

Date of experience: February 22, 2021
Utah
8 reviews
6 helpful votes
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There are not enough Trader Joe's in the world! I would use them solely for groceries if they were closer to my home... OR had grocery pickup! Love everything i have tried here! If you haven't shopped here you need to... and if you do already i want to see your list of favorites!

Date of experience: June 15, 2016
California
1 review
4 helpful votes
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Maybe it's understandable if a store sells you something that has gone bad one time. But four times now, Trader Joe's has sold me lamb that has been rotten. Each time, the lamb was not not expired (several days were left before the expiration date) and was opened on the same day it was sold to me. It's all unacceptable and Trader Joe's should do much much better.

Date of experience: May 8, 2015
California
1 review
1 helpful vote
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I was so happy to see Trader Joe's carrying more vegan products. Only problem is, I have not found even one that tastes good. Vegan mac and cheese: NOT good. Vegan enchiladas: NOT good. Vegan salad with yellow/orange colored dressing: VERY bad! So what if you carry vegan products! If they are not good... It is a waste of time and money! I expected better from Trader Joe's!

Date of experience: April 7, 2022
North Carolina
1 review
1 helpful vote
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Bring it back
August 29, 2022

I cannot believe Trader Joes discontinued Soymilk ice cream: Vanilla and Chocolate Cherry. There are many of us out there that are fans.
PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK
PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK

Date of experience: August 29, 2022
New York
1 review
0 helpful votes
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Was working my way through what I thought was a good chicken bowl. Next bite almost cracked my tooth on a full bone. Absolutely unacceptable..

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Date of experience: October 8, 2023

Overview

Trader Joe's enjoys a strong reputation for its unique product offerings, affordability, and friendly staff, which many customers appreciate. The emphasis on organic and gourmet items enhances its appeal, particularly among health-conscious shoppers. However, concerns have emerged regarding inconsistent customer service experiences, particularly in specific locations, and issues with product quality, such as spoiled items. Additionally, some customers have reported negative interactions with staff related to service animals and returns. Overall, while Trader Joe's is favored for its selection and atmosphere, addressing service inconsistencies and product quality could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
18
value
19
shipping
8
returns
8
quality
17
+12