• Trader Joe's

Trader Joe's

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Overview

Trader Joe's has a rating of 3.19 stars from 52 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trader Joe's most frequently mention high quality. Trader Joe's ranks 2nd among Gluten Free sites.

  • Service
    18
  • Value
    19
  • Shipping
    8
  • Returns
    8
  • Quality
    17
Positive reviews (last 12 months): 33.3%
Positive
4
Neutral
1
Negative
7
12
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What reviewers want you to know

Positive highlights

  • Trader Joe's is my favorite grocery store for its unique selection, affordable prices, and friendly atmosphere.

Critical highlights

No critical highlights yet

How would you rate Trader Joe's?
Top Positive Review

“Trader Joe's Spicy Chai Tea Latte Mix”

Stephanie W.
7/4/21

I used to get a large Chai Tea from Starbucks daily for about $8. After I retired, I had to quit enjoying this luxury item. But now, Trader Joe's has this great mix for only $10. It's a ten ounce can and it provides five large Chai Teas for $2 each (not including milk). Not only that, but the taste is heavenly. Much better than Starbucks! Again, my photos are coming out sideways, so just tilt your head sideways to view.

Top Critical Review

“Discussting”

Wafaa M.
1/1/24

Trader joe allows dogs in the store sniffing on food products without any questions and they are not service animals.customers who are dog owners do not care about other people its is discusting to have a dog sniff on the food you are eating.health dept should fine dog owner and stores.they should regulate the situation better.dogs and animals in general carry lots of disease that can transmit to human.

Reviews (52)

Rating

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Reviews that mention popular keywords

trader joe (31)
Thumbnail of user jodip191
1 review
0 helpful votes
April 18th, 2024

This is the second time the crew members have asked me what disability I have that I need a service dog. They violate the ADA law and were trained to ask these questions. They also told me that if my dog is emotional support, they don't allow her. She was wearing an identifying Service Dog vest. It's mortifying having people stare when having your rights violated. I would not recommend Trader Joe's to anyone with any disability or service animal. Shame on them!

Tip for consumers:
This is the second time the crew members have asked me what disability I have that I need a service dog. They violate the ADA law and were trained to ask these questions. They also told me that if my dog is emotional support, they don't allow her. She was wearing an identifying Service Dog vest. It's mortifying having people stare when having your rights violated. I would not recommend Trader Joe's to anyone with any disability or service animal. Shame on them!

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Thumbnail of user wafaa2k7
1 review
1 helpful vote
January 1st, 2024

Trader joe allows dogs in the store sniffing on food products without any questions and they are not service animals.customers who are dog owners do not care about other people its is discusting to have a dog sniff on the food you are eating.health dept should fine dog owner and stores.they should regulate the situation better.dogs and animals in general carry lots of disease that can transmit to human.

Service
Value
Shipping
Thumbnail of user guillermomaripan41
6 reviews
0 helpful votes
March 22nd, 2024

Trader Joe's is my favorite grocery store for its unique selection of high-quality products at affordable prices. I love exploring their aisles and discovering new items, from specialty cheeses to exotic snacks. The staff is always friendly and helpful, and I appreciate the emphasis on sustainability and environmentally friendly practices. Trader Joe's has become a staple in my shopping routine

Thumbnail of user djamestrot
1 review
2 helpful votes
June 28th, 2023

Made a comment related to Mexicans storming American borders. How undocumented workers would take try American jobs… was fired because of it.

Tip for consumers:
Racism is a problem because the idiotic people who run the company are not college graduates.

Products used:
None

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Value
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Thumbnail of user sherrya379
1 review
1 helpful vote
April 8th, 2022

I was so happy to see Trader Joe's carrying more vegan products. Only problem is, I have not found even one that tastes good. Vegan mac and cheese: NOT good. Vegan enchiladas: NOT good. Vegan salad with yellow/orange colored dressing: VERY bad! So what if you carry vegan products! If they are not good... It is a waste of time and money! I expected better from Trader Joe's!

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Value
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Thumbnail of user mplanita
1 review
1 helpful vote
April 29th, 2023

Warning Customers Beware! I was just robbed today at Trader Joe's in Philadelphia Pa. ******* The best that the management offered was to fault me and not their security! Wow thanks for that slap in the face. Will not be returning any time soon, shame on you and your approach to customer assistance. The best part of this is how they ganged up on my husband last summer while he waited for me at the front of the store. Due to his back injury he was not able to walk through the store and was accused of loitering while I shopped. After my experience today all I have to say is wow! Not so friendly and zero customer care. Thanks TJ

Tip for consumers:
Protect your customers and don’t assault them!

Service
Thumbnail of user jodyj110
1 review
1 helpful vote
December 21st, 2022

Bought a bag of tiny Haas avocados on a Monday; just the two of us and has always been plenty. Always delicious in the past.
Spouse cut them open two days later, and all were soft and rotten (see photo). Got blamed for inattention to viabiity; maybe, they were frozen along their way to the store: felt firm in the bag, but now right for the compost.

Had to eat the TJ Elote Dippers alone...We'll live but caveat emptor rules.

More Q-C, please.

Tip for consumers:
always tell the truth and support with facts

Products used:
food

Service
Value
Quality
Thumbnail of user stephaniew1031
27 reviews
21 helpful votes
July 4th, 2021

I used to get a large Chai Tea from Starbucks daily for about $8. After I retired, I had to quit enjoying this luxury item. But now, Trader Joe's has this great mix for only $10. It's a ten ounce can and it provides five large Chai Teas for $2 each (not including milk). Not only that, but the taste is heavenly. Much better than Starbucks! Again, my photos are coming out sideways, so just tilt your head sideways to view.

Thumbnail of user caseya145
1 review
0 helpful votes
October 8th, 2023

Was working my way through what I thought was a good chicken bowl. Next bite almost cracked my tooth on a full bone. Absolutely unacceptable..

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Thumbnail of user barbaras4211
1 review
2 helpful votes
August 15th, 2023

Some healthy choices at a relatively affordable price to be found, as long as you read the labels & shop carefully. The rest not so much. And that goes for the locations as well; most well run to accommodate the long lines & overcrowding. Their stores in NYC still succeed to make it a pleasant experience, mostly because of their exceptional employee to customer service. But do try to avoid their location in Queens, NY if you want the best of Trader Joe's. There you might find a different attitude towards their customers that seeps out from a few of their employees, to make you ask yourself why you bothered to shop there! Maybe new management?

Products used:
Food

Service
Value
Quality
Thumbnail of user michaelt1828
3 reviews
5 helpful votes
October 29th, 2023

Clear pepper grinder tops are far better than the black ones: better grind size, spices seem to go farther

Thumbnail of user tanyam220
6 reviews
81 helpful votes
February 2nd, 2023

This is a review for the watermelon jerky only. I was on vacation and made plans to go to trader joe's since there isn't one here where I live. For the most part I love the products that they offer but there were a few things that I would suggest you not buy when you're there. The first one is the watermelon jerky. It is by far one of the worst things I bought from Trader Joe's. It's BAD! Tastes stale, flavor is off, texture is off and it had a slightly "wet" feel to it. It was gross. Something else you shouldn't buy from there is the pre-cut fruits in containers. I bought 4 of those and when we opened them up it was smelled like it was already rotting. The weird thing is that it looked ok. The fresh whole fruit was fine. By the way this was the Trader Joe's in San Jose area.

Products used:
Food.

Service
Value
Quality
Thumbnail of user mariaa343
5 reviews
13 helpful votes
April 11th, 2019

Trader Joe's is one of the best store where all the organic and non organic food. The Staff is also very co operative and friendly. All the product are highly standard in quality.

Thumbnail of user johnp7288
1 review
0 helpful votes
December 22nd, 2023

I would like to share with you my recent very negative experience that I encounter on December 22,2023 (at 15:19 pm) at Store #0711 (5600 North Washington Road, Milwaukee WI).Checking my receipt I noticed that I was overcharged on an item.

Noticing this I came to a manager corner in the store informing manager that I was overcharged. The manager of the story (she told me her name was Gladys) told me that I need to stand a line again in order to get a refund. It was Friday afternoon, the store was very busy and to stand a new line was around 30 minutes.
So thanks to Gladys I spent another 30 minutes in the store to get a refund for the item I was overcharged.

Thumbnail of user stephene196
1 review
2 helpful votes
September 29th, 2019

Most people are lazy to work and also lazy to do easy task online. Now how can one survive? It crazy, it quite annoying seeing young people organizing stuff they will use to scam people there by ending up achiving anything meaningful. So i ask u to invest online there many ways of making money via online

Thumbnail of user artb93
1 review
1 helpful vote
April 10th, 2021

4. 9. 21 about 1:30 pm (Friday) in the Kildaire Farm Rd, Cary, NC Trader Joes

Today my wife and I were trying to grocery shop in the Cary, NC Trader Joes. When we entered the store I was told to raise my mask (we were both wearing masks — we are older and retired and have shopped at this store for years). I told the clerk that I had a medical exemption as I had asthma and could not breath with it covering my nose so I wore it slightly below my nose.

He rang a loud bell and within a couple of minutes we were surrounded by the store manager and several other clerks demanding that I raise my mask higher on my face or leave the store and never come back despite me reiterating that I had asthma and can not breathe with the mask over my entire face. Unbelievable!

At this point I said we would just pay for our items and leave but he took the cart away from me and told me to leave and never come back. I guess this is how Trader Joe personnel intimidates their customers. This company deserves to go bankrupt if it is going to treat its customers in this FASCIST manner.

At that point I was angry and told him to go f__ k himself and we would never shop at Trader Joes again now that we know it acts like a FASCIST company.

What has happened to the United States that we find ourselves surrounded by so many sheep le and useful idio ts who know nothing about our Constitutional heritage and God given liberties?

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Service
Value
Shipping
Returns
Quality
Thumbnail of user marinea5
1 review
1 helpful vote
June 22nd, 2022

I love your brand and your products, they're generally really good but I cannot get over how many plastic packaging your using! A brand your size and with the kind of products you sell should do better and help us get rid of plastic. Every single fruit and vegetable doesn't need to be packed! This is ridiculous. Why don't you become PLASTIC FREE, ECO FRIENDLY, set an exemple in the US and help the world become a better place. As a huge brand you have the responsibility to do it and it will totally be aligned with your products. You can become an even better brand! Become plastic free or at least reduce the hell out of no necessary packaging like in fruits and vegetables! Thank you

Thumbnail of user stevenf1381
1 review
6 helpful votes
October 29th, 2022

When I was close to checking out I realized that I wanted to buy bullion cubes. I caught the eye of a cashier who was about 10 meters away, and asked her "Do you have bullion cubes? " She responded"What "... I responded louder, as she didn't hear me " Do you have bullion cubes "... Her response was was, very tersely " Don't yell at me "
I said "I didn't yell at you, I yelled to you " She kept it up, repeating "Don't tell at me"

I found this encounter extremely inappropriate and very passive aggressive on her part. Maybe she thought she could bully a senior citizen... Maybe she was having a bad day... but there are no excuses for rude passive aggressive behavior. L
I'll always remember when I was younger, and working in my Uncle's drug store. I was rude to a customer, and I was fired... Best thing he could have done... a lesson in accountability... now individuals are rarely fired, and accountability has gone out the window.

Products used:
N/a

Service
Value
Thumbnail of user deecavalluzzispgn
10 reviews
0 helpful votes
March 29th, 2024

Trader Joe's is my favorite grocery store for its unique selection, affordable prices, and friendly atmosphere. The store's emphasis on organic and gourmet products sets it apart from traditional supermarkets. I enjoy exploring their diverse offerings, from international snacks to seasonal treats. The staff are always helpful and knowledgeable, making shopping at Trader Joe's a pleasure.

Thumbnail of user reneec543
5 reviews
2 helpful votes
March 26th, 2022

I absolutely adore Trader Joe's and started shopping here frequently a few months ago. It is often busy and crowded but products are worth the time. My daughters love going with me because they have a mascot named Arnold the Avocado. Employees place him in different places throughout the store daily for the kids to find and when they do they get a prize. The cashiers always are very attentive of my girls and give them stickers at check out. They have the best selection of plants and flowers. The flowers last forever too. They have nice 99 cent cards for every occasion. I also like to browse the seasonal aisle in the back of the store and can find items to add to the plants and cards that make for a great gift. They have all sorts of specialty items and regular foods. There is a meat department, produce, dairy, baked goods, frozen foods and shelf stable items. I also purchase their facial cleansers, body wash, lotion and vitamins. My daughters have certain snacks that we purchase here weekly. Pricing is good and I have found all items to be high quality. You can not ask for a better team of employees as all I have encountered go above and beyond to be approachable, friendly and knowledgeable.

Service
Value
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Quality
Thumbnail of user kathyu15
2 reviews
18 helpful votes
August 23rd, 2022
Verified purchase

Been shopping at Trader Joes since 1969! When they opened the White Oak Store in the Valley my mom and I were happy as we didn't have to go to Pasadena. THAT is how long I have been a customer. Why an I telling you this well because TJ's has deteriorated over the years. I live in Indio California and I shop at the La Quinta Store which is about 6 miles from me. Over the last two months they have forgotten to put things I purchased in my bag! This has happened 6 times to be exact since June! Also forgot my paper goods TWICE that were set on an adjacent register & not put in my basket. It is unfortunate that I have to drive all the way back for my items! OR item! I paid for it I want it period. Called the store and the male manager there says well I will tell my team when we huddle to do a better job! Lol instead of addressing the fact I didn't get my item! When I addressed it and told him I don't care what you do with your team what about my item I am told oh well you can get it next time you come in! Really? Like I have unlimited amounts of money to waste on gas to come and RETRIEVE what I already paid for! REALLY? Called corporate and they were so rude. Customer service hung up on me and the people answering the main phones could care less. I spend anywhere from $60 to $160 dollars a week in Trader Joes La Quinta location. This is how you are going to treat me! Okay tell you what I will shop where they are nice to me and diligent. I have had enough. FYI when I figure out the round trip for 6 times it comes out to 72 miles! Trader Joes owes me for gas... period!
At $6.00 or more a gallon I am tired of eating it. Shame on this company.

Tip for consumers:
Watch them bagging

Products used:
Too many to name

Service
Value
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Thumbnail of user tangelab
8 reviews
31 helpful votes
January 1st, 2019

Really like the store we have, they have great prices for the food and lots to choose from. And friendly staff that also helps you.

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Thumbnail of user natashas330
4 reviews
0 helpful votes
February 23rd, 2024

01/05/2024- I enjoyed a vegan sandwich, soup and a healthy "Lemony Arugula Basil Salad kit from Trader Joe's! Filling! Fresh! Delicious!

Tip for consumers:
No

Products used:
Food items

Value
Quality
Thumbnail of user sherryw243
3 reviews
0 helpful votes
April 17th, 2023

I googled this product hoping to find reviews that might concur with my experience. Like several, the Spatchcocked Lemon Rosemary Chicken emitted a horrible stench upon opening the packaging. I couldn't decide if it's the lemon Rosemary marinade, but it just didn't make sense. The freeze by date is 4 days away so I wouldn't think it's spoiled yet, but apparently somethings not right here! I opened both main house doors and lit a couple of candles to clear the air! I also called the location were purchased and provided feedback similar to this review. The store is going to send a quality report to the supplier. The store is also happy to reimburse me upon my next visit. In any event, I baked the chicken and the odor did subside quite a bit,but I was afraid to serve this chicken to my family, given the putrid odor. I felt obligated to share my experience with consumers, especially since previous reviews indicate the same condition of troublesome odor despite future use by or freeze due date. Please purchase an alternative item and perhaps nothing fresh and marinating in a sealed package. This will be my practice moving forward.

Thumbnail of user carmenh3
3 reviews
3 helpful votes
March 10th, 2013

Trader Joe's is a favorite in the San Francisco area. I don't buy much there - prices are not all that reasonable for many items ( produce) but they carry things I MUST have... arugula, stevia, and an incredible international selection of wines which are priced for all budgets. To be truthful, they also carry some extremely tempting items that I can never resist.

Staff are very helpful and, the store I frequent is next to the Costco in South San Francisco, so I get ALL my shopping done in one trip.

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About the business

Trader Joe's is a neighborhood grocery store with amazing food and drink from around the globe and around the corner. Great quality at great prices. That's what we call value.

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