TradeMe NZ

After years of using Trade Me with no issues, the last trade was fraudulent and the police said this was not unusual.

I went to Trademe, the police, and bank as they suggested and the result... Trademe, the police and the bank all say they can do nothing.

Apparently the Trademe account was taken over, the email account was taken over and the bank account was taken over and the money was sent from the receiving ANZ account overseas within minutes of it landing and withdrawn there in hours (from what Kiwibank advised in their recovery attempt).

No Star- My account was locked, and I have been emailing them every day Not even a Response ;). They should call back within 24 hours, But I have been waiting for over a Week! Please don't go by fancy Ads. This Customer service is not Reachable any other way now. Unless you show up in the Wellington office. It is no longer the company of the old. Will not use that site anymore. Very disappointing.
Please let me know how to reach this company to get my refund which the Retailer is happy to pay back to my ping account.

Trade me is not safe as they say, they don't care about how much you get ripped off and how much you loose and always by the side of the dodgy and leave the victim alone. Trust and safety staff are not balanced and works against the victim, don't care about you leaving Trademe and say we are not loosing anything. I wonder why in the last years I see trademe making ads to get more members coz of these dodgy unbalanced yrust and safety staff. See you die slowly Trade me!

Harassing me to pay for the wrong payment. Contacted Corey TradeMe Property and related department multiple times. But they didn't solve it but threaten us.

I recently won at auction two watches, two separate sellers on trade. One arrived broken, not working when it was described as being in working condition. The other hasn't arrived 6 weeks on.
Thye have told me that they are on the case but I think my money is just gone.
Previously bought another watch, all good, and a car as described.
Won't be using this site again

Don't use this platform as it is very unhelpful. They will accept your payment and told you the seller had been instructed to ship the goods. The next moment they would tell you they hold on the money until a PING verification code had been received. As the seller had not received the money, the seller would not send the goods. When this happened, they would never answer your emails. You will be so helpless because they don't give their phone contact. This happened to me. They have held on my money one weeks already and I still have not received the goods. Neither my bank nor I know what the PING verification code was. Like Lazada of Shopee, they should protect the sellers and buyers, not just to hold the money on for a verification code but as a stakeholder. They have no right to hold it unless the sellers agree because ithe money is for the sellers. When the buyers have received the goods in good state and condition, they should within three days thereof release the money to sellers. If there is an issue raised within these three days they should solve it for them. Trade is just useless platform not helping the buyers and buyers when there is sn issue.

When you buy something and the seller takes your money and you dont get goods or hear from them, dont expect help from trademe, they give you computer questions to answer and goes around in circles and goes no where.
Tells you to fill in forms, WHERE,? Theres none
For two days ive tried to get hold of trademe,, NO GO,, STILL CAN NOT GET HELP
Totaly useless
I got ripped of for $100 by Gee Yohaz
Another thief laughing at the system

Recently bought an item on trademe with an agreement with the seller it would be sent via a safe carrier method, after sale the seller up and sends it by a risky carrier because it was more convenient for them, without telling me til after the fact
Reported it to trademe but they dont care if sellers mislead potential buyers as long as it means they get sales, and this is the second time they have swept a report of this from me under the rug

I was looking at bulk uploading images via My Products. It refused to upload images from site despite that being the products intention.

They refused to admit the problem at first, had no idea how to fix it, refused to fix it. By now months had gone by. I took the problem to Nicole Williams the apparent boss who has even less idea than someone with no idea. She told me a product manager would contact me, it never happened and she never responded when I contacted her back. This something a junior Dev could fix and test in about 2 hours.

Seller sold me a fake LV wallet. Contacted TM many times they refused to refund my money and despite of I have sufficient evidence they didn't give a dam. Don't buy from Trade me it's so obviously after my bad experience there are so many fake goods listing on their site and they will not do anything to protect you even though they advertised buyer protection policy in place but it's misleading. Trade me is only interested in collects fees nothing else and when it comes to customer service its like dealing with a bunch of high school kids what a bunch of arrogant useless people.

Absolutly horrible customer service, just deleted my account for no reason and I am a top seller on there. I now have no way of send out parcels to people who have paid, with no way contact them about the issue. None of their phone lines are working (even the one that costs $2.30 per min)
I have thousands of dollars trapped in my account that I cant get out either. Terrible thieving $#*!s.

I have been waiting for more than 8 weeks for service and solution, however, none had sorted it out!

It's been good, so, I'm migrating all of my advertisements to other companies that have had better response and quality with less fee.

Thanks so much TradeMe's Team, your bad service is helping me to save money and find different flavors.

TradeMe is a legacy, New Zealand needs a better company and service.

Has to be the worst ecommerce site globally the new cio has to be fired destroyed a once fantastic company and turned it into absolute amateur rubbish. No support, arrogant rude customer support with a lack of competency via email, terrible site with clearly no maintenance the cio is a disgrace for ruining this site and should be redeployed to poundland stacking shelves appaling mess if I could give minus I would

Is a good site that i have used in the past have tried to start up my own NZ trade me account but for some unknown reason the site administrator keeps disabling my account and gives no reason. I have not had problems with other trade me buyers and or sellers in the past or with Trade me. Is not fair that people can have a NZ trade me account and others cant. They probably dont answer there feedback, and or dont have a customer service plan in place for online problems.

Very Disapointing, had an issue with listing;
- sent several request to them, support team, no answer
- left me in the deep end
- had 2 listings, only wanted 1, same product
- charged for 2, wanted credit and help to get sorted
- lack of response is poor
- they don't care
- happy to take my money
- unfortunately have a lot of confused buyers, due to double listings
Wish there was somewhere else to advertise with
- Disgusting service

Bought off this site for year's ( happily) now they have changed ownership, their accounts dept is useless!
They pass the buck back to you, when their system fails..

If I could give them zero stars I would. Disgusting and horrible. Fraudulent and incompetent. They removed 7 of my listings because "they thought someone else was using my account". They did this without even trying to contact me. When it was finally cleared up and I relisted I didn't get anywhere close to my original prices. Trade me had emailed all the previous bidders and watchers saying that they removed the listings, which obviously created doubt amongst potential buyers. I lost over $1000 combined and didn't even receive an apology.

There are many more examples but I will just conclude this with the inability to contact them. They make arbitrary decisions without the most basic due diligence yet make it impossible for you to contest it. I mean they don't reply to emails within a week or so. The only other option is an 0900 number which costs a fortune. It's a scam.

Very poor customer protection. I bought the computer as in good working condition, however the computer was faulty. I paid through the ping system, which guarantees the protection of buyers. I opened a dispute last November and the issue is still unresolved. Customer service first promised to deal with it, then said we should wait, and now they have stopped responding to my emails at all. I intend to discuss this issue in the media

Have used TradeMe for years now and the service and fees are a disgrace to say the least! Fees are ridiculous, so many limitations and poor customer service - cost $1.99 plus GST to phone call them and service which is free from most businesses. TradeMe is no longer "A place where Kiwis buy and sell" it's full of overseas junk. Your better of using Facebook marketplace which is completely free, way easier to sell on and has way less limitations - you can list phone numbers, websites and message people without being charged.

Please, don't be fooled with Trademe Buyer Protection Policy. If you happen to buy an item on Trademe and use online banking to transfer your funds to the seller you may be well in trouble. You are not protected at all in this case! To make it even worse, if the Trademe security system has failed and you used online banking to complete your purchases, you are still not covered!

Trademe refused to refund me $3000 I had paid to a Trademe fake seller, who hacked one of the Trademe accounts for scamming. Despite the fact Trademe failed to prevent the hacker from breaking into their system, the company said they had nothing to do with the incident, as I used the online banking at my own risk (!). Cynical? Indeed! I tried to convince Trademe that it was their security system that failed, and therefore it was on them to fully reimburse me and other victims of the fraud. However, they rejected all my claims and reasoning, shifting all their responsibility to the third parties (the banks, the police, dumb buyers who trusted Trademe and used online banking). After a couple of my emails insisting on the compensation, they stopped responding and ignored all my further enquiries and concerns. I am sure, cases like this should be made known to a wider range of people. What do you think?

High fees and hard to deal with, not recommended. Wouldn't use trade me if there was another option available

Tricky Doggy Ugly Awful Shame of NZ monopoly no way to compliant or $1.99+GST for any complaint
Trademe is a joke Shame on the world

Worst online trading platform, Phone app is the worst. It does not show any trackings of my order, only available from desktop computer. You should consider that many people use their phone for convenience reasons, they would not check back desktop computer everyday for a tracking number.
Customer support staffs are the worst. Useless, rude and most of the time, you only receive copy and paste reply, they dont bother to read what you actually asked them. Easy money, NOOOOOOOOOOOT.