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The company's sunglasses are generally well-received, with customers praising their stylish design and high-quality lenses that rival more expensive brands. However, there are notable concerns regarding sizing, particularly for individuals with larger faces, as well as issues with lens durability upon impact. Customer service appears to be a significant weakness, with multiple reports of incorrect orders and poor response times, leading to frustration among buyers. Overall, while the product quality is a strength, the customer service experience detracts from the overall reputation, indicating a need for improvement in order fulfillment and support.
This summary is generated by AI, based on text from customer reviews
We made two orders from them. And both times they sent us the wrong thing. Tried to get the right thing sent to us but really $#*!ty customer service. $#*!ting response rate and everything
I LOVE THESE SUNGLASSES! I have these in the black and clear frames. They are super cute and they do not feel cheap at all. They feel like they're with $150-200 (like the ray bans). The lenses quality is really good too. They block the sun unlike other cheap sunglasses with s***ty lenses. If i have to complain i would say that i wish the frames were larger. They are built quite small so my face looks rounder and bigger. I would say if you have a really big or round face. I would not recommend these. But, i still wear them, they're super cute.! The lense does pop off sometimes when i drop it hard on the floor. But, they're easy to pop back in place.