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ToyWiz

How would you rate ToyWiz?
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Texas
1 review
5 helpful votes
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This is trash I got roblox collector set toys and it came almost 6 months the packaging was damage the roblox toys were knock from China crap pls to not buy from this company I warn u

Date of experience: September 5, 2020
Wisconsin
1 review
6 helpful votes
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Sonic
August 15, 2020

Got it in the mail yesterday and the package was open emaiI them yesterday never got an answer will never buy there junk again. They won't take it back cause it's been open they shipped it open

Date of experience: August 15, 2020
New York
2 reviews
2 helpful votes
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3 months after order placed, I have nothing. Ph# says it's after hr during business hrs. What a joke. Calling credit card to try and get a refund.

Date of experience: May 18, 2021
South Carolina
1 review
11 helpful votes
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Worst expiriens ever. I bought a toy for my niece Birthday Lol surprise on a Walmartsite I paid $66 with shipping, and I wAs so disappointed, when I got it. It It looked, like used toy, not factory packed and not sealed. I made a return and they refund me just 50%, oly $35. I lost $30 and my time.Do not use this site, read arevew befor make an order. Just waste of money...

Date of experience: June 12, 2018
New Hampshire
1 review
18 helpful votes
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Horrible
July 24, 2020

I ordered Pokemon cards from the site (which are overpriced as it is). The cards arrived BENT and I asked to return the cards. They asked for pictures so I sent them several detailed photos of the damage. After OVER A WEEK of waiting, they concluded that the cards were in near mint/mint condition and that they would CHARGE ME a restocking fee if I wanted to return the cards. Just horrible, would NEVER buy from them again.

Date of experience: July 24, 2020
Kansas
15 reviews
82 helpful votes
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I have been shopping at ToyWiz for a while, and every time, they did not disappoint. One time, they did fail to ship my order, but I managed to get in touch, and they sent it, along with some bonus stuff as an apology for not shipping on time. This is a good site to buy toys.

Date of experience: February 9, 2018
Michigan
1 review
4 helpful votes
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I didn't buy anything on their site yet. I've seen some items I'm interested in. A few days ago I saw they were offering a good amount of money to buy a toy set I happened to have in my collection. It seems the toy is discontinued. I took a chance and sent in my item (within 48 hours as they requested). I made sure to upload my tracking number within that time frame also. I also included a printed copy of the invoice in the box ("to avoid a lengthy delay" as their terms say). I wondered if they'd call and 'talk me down' offering to buy it at a cheaper price or something like that, LOL. But they didn't. Within 3 hours of the tracking number showing it arrived, I received the amount promised IN FULL. I was very happy with my experience with them and will sell toys to them in the future! Excellent experience! :)

Date of experience: September 27, 2018
California
1 review
7 helpful votes
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Stay Away!
August 3, 2015

Being an avid TCG player I scoured the Internet to buy certain cards that are hard to find and I've had no problems with websites such as tcgplayer and trollandtoad however, this has been my worst experience trying to get cards. I've ordered cards on 3 separate occasions where the website claimed they had stock of the cards I wanted to buy but then I am sent an email saying they are out of stock. My son wasn't happy when I told him the news. The store is outdated and most items are either out of stock or not found and those "in-stock" are just for show as the website never holds up their end of the bargain. I'm very disappointed in this website and will not be visiting it again.

Date of experience: August 3, 2015
North Carolina
1 review
6 helpful votes
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Very slow shipping
June 6, 2020

Very slow shipping ordered 2 of the same product from 2 different sites 2 weeks ago got the other within 4 days and yet my product from ToyWiz still hadn't got here yet alone even moved anywhere in 6 days

Date of experience: June 6, 2020
Georgia
1 review
0 helpful votes
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Liars and don't care
February 16, 2024

I recently ordered something from them and went online to check on said order(says ship in feb its almost over) I noticed with my other orders there was something from 2022 that I paid in full still "awaiting shipment" I went wait.I forgot about that (of course no contact or emails life happens you forget) I contact them and they said it shipped on the date I ordered it (uh ok?) and they have no proof to investigate therefore no refund.all my orders that I DID receive has "shipped " next to them and on order invoic a link to shipping with tracking...ok? This one from 22' did not so it was never shipped...and its out of stock so I can't reorder I mentioned that tidbit of info and they went on my orders and switched my "AWAITED SHIPMENT" to SHIPPED updated today to save their own butts unfortunately its been to long to dispute on paypal I have to contact my card in hope thy can do something.but im saddened cause they don't care and it was money this momma is tight on for a toy for my daughter I can't trust anyone anymore and this is not the only one that does this stuff I have issues with other toy companies like this UPDATE! They reached out to me again and asked if I would like to cancel newer order (of course so they don't deal with me again) I only asked would I get any refund from this or you gonna keep it instead of responding with a answer they go ahead and cancel my pre-order without my consent! WTH THESE PEOPLE ARE AWFUL AND SHOULD NEVER BE BOUGHT FROM SAVE THE STRESS NEVER ORDER FROM THEM

Date of experience: February 16, 2024
Connecticut
1 review
32 helpful votes
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DO NOT USE THIS SITE! IT IS A SCAM! Listen people my name is Kim Bassette, I'm 34 and a single mother of 2. I took a job with this company as a clerical secretary, it seemed awesome especially since i need to work to feed my children. With in a few short weeks i realized something was very wrong with this place. They're not even a legit company. They're a 3rd party vendor. You place your order with them, they take it and re place that order at much cheaper costs. They often advertise items they can't get for certain and in instances when they can't get your order they tell people strings of lies in order to keep your money. Look, i'm a single mother of 2 and i voluntarily LEFT this outfit because THEY ARE THIEVES, and DISHONEST LIARS! PLEASE PLEASE PLEASE! BUYER BEWARE DO NOT USE THIS SITE! They do not even deserve the ONE star this site makes me give them!

Date of experience: February 15, 2018
California
1 review
1 helpful vote
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It was good
September 7, 2020

I ordered a toy for my self and it came great all though it was small anyways cause it was a lego it was not even damaged

Date of experience: September 7, 2020
Australia
1 review
1 helpful vote
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Dont trust them
April 24, 2023

Dont buy from this company they will rip u off and lie they kept my money they never refunded my money they kept it

Date of experience: April 24, 2023
Nebraska
1 review
3 helpful votes
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Looking for Presale Info on the Nerf M41A Pulse Rifle, a Special Limited Edition Toy which I have two ordered of on Hasbro Pulse for a Combined Total of--well, let's just call it $200. I was Curious to see what other offerings are out there and gauge the Market, as I plan to Resale one of them.

Here's what's on Tap Listed for now:
Gamestop (Preorder, OFC): $99.99, which is the proper Retail Value of the Item.
ToyWiz (Also Preorder, OFC): $99... WHAT?! $499.99?! Are you out of your Mind?!

I've looked for Items on ToyWiz before. They are actually worse than Scalper Prices. NOT the kind of thing you expect from an Established Online Retail Outlet. In fact, my Sister got me a Ghostbusters Ecto-1 Transformer Collab from them and I nearly blew a gasket--not at her, mind you--BECAUSE I am VERY familiar with ToyWiz's Outrageous Pricing Policies.

All I can say is: I have NO Idea how they maintain their Business with such predatory Pricing Practices. :/

Date of experience: July 9, 2022
New York
1 review
10 helpful votes
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I could give no star, I would. I unknowingly got myself involved with this company through a purchase I thought was with Walmart, but TOYWIZ was the actual 3rd party seller.

I bought a toy and returned. They charged me a restocking fee and claimed because the box was opend. I had to pay return fee, plus 50% restocking fee!

DO NOT BUY FROM THIS COMPANY, THEY WILL TREAT YOU LIKE A CASH COW IF YOU DECIDE TO RETURN.

Date of experience: February 7, 2017
New Jersey
1 review
4 helpful votes
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I went on toywiz.com to find a birthday present for my older sister. It was very easy and i was satisfied with my order.

Date of experience: September 12, 2014
Texas
1 review
11 helpful votes
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Horrible company
March 13, 2017

Don't buy from them or you will be sorry.
Bunch of thieves ready To screw you when you want to return the items

Date of experience: March 13, 2017
Missouri
4 reviews
22 helpful votes
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An awesome website
December 12, 2014

An awesome website. I ordered a show piece for my girlfriend & that was arrived in time, my girlfriend was so happy. I appreciate their service.

Date of experience: December 12, 2014
Tennessee
1 review
10 helpful votes
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Thieves
July 13, 2017

Do your research straight up thieves. Stole money, sent bogus tracking number, customer service was very rude.

Date of experience: July 13, 2017
North Carolina
1 review
14 helpful votes
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They are a predatory company. Their business model is to buy popular toys from all legit stores and then sell at exorbitant rates

Date of experience: October 14, 2018

Overview

ToyWiz has a rating of 1.6 stars from 41 reviews, indicating that most customers are generally dissatisfied with their purchases. ToyWiz ranks 142nd among Toys Store sites.

service
9
value
8
shipping
9
returns
6
quality
8