ToyWiz

I would give 0 but not an option. This company is a joke. I ordered a Batman 75th anniversary funko for my husband under the assumption that I'm buying one that doesn't declare it as a "damaged package," but low and behold when it arrives they barely packaged it with any support, just a simple piece of bubble wrap not even wrapped around the funko and immediately my husband starts to pick out flaws. I get things won't be perfect but my husband and I have bought funkos online from other buyers that were in WAY better condition than this one, I would lean to say almost perfect. I call the next morning to explain that I didn't purchase one that said "damaged" but yet I received a damaged one and the gentleman told me that I would have to send this one back and they would resend a new one in better condition. So I printed the shipping label and sent it in the mail. A week past and I heard nothing from this company. I call Wednesday to check the status and a lady answers and tells me they have not received the package. Ok so I told her I'd check the tracking and get back to her. It was delivered two days prior so I call back and tell her it was delivered and she tells me someone will get back to me by email within 24 hours. I get an email this morning stating they are issuing a refund that should be back on my card in a week. I call back and ask why I'm receiving a refund when I clearly was told a new one would be shipped out and this rude lady tells me that no where in the notes was anything said about issuing a new funko. At that point I was done and I'm taking the refund so I can give it to someone who will go out of their way to make a customer happy. I will be telling everyone I know to NEVER DO BUSINESS WITH TOYWIZ! The company is a joke and looking at other reviews I'm not the only unsatisfied customer.