• ToysRus

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ToysRus

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Overview

ToysRus has a rating of 4.4 stars from 648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ToysRus most frequently mention great selection, customer service, and many times. ToysRus ranks 3rd among Kids sites.

Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0

What reviewers want you to know

Positive highlights

Critical highlights

  • -bad customer service -won't give me a chance to apply
How would you rate ToysRus?
Top Positive Review

“Great help and service”

Darion B.
11/26/22

We stopped in at Toys R Us on Broadway in Vancouver today for our first baby purchases. One of the ladies there was very helpful giving us a complete run down on strollers and car seat combos. Surinder also gave us a list of baby items we will need and lots of good info. Overall a great experience

Top Critical Review

“Next day delivery NOT! Even when paid for and in good time!”

Jim B.
4/27/23

Ordered a birthday present at 10:32am. Paid for next day delivery as ordered before 6pm which is their cut off for next day delivery. Paid by PayPal and it went through fine, but Toys R Us didn't collect from PayPal until 19.35hrs that evening. Result? Present due to arrive too late for the party. Shop elsewhere, this is simply disgraceful.

Reviews (648)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (21)
Thumbnail of user hoodede
72 reviews
27 helpful votes
May 7th, 2022

Great selection of toys for kids! Iiterally heaven for kids, and caters to almost everything a child could dream off - from barbie dolls to electric cars.

Thumbnail of user alanm344
4 reviews
6 helpful votes
July 17th, 2019

Bought some toys for my brothers they were really happy with it and looks like it is made from high quality mats for how resistant they are The emails kept us up to date and we liked the fact we could track the order and it gave us good confidence. We also saved over £200 so what a bargain!

Thumbnail of user chucka34
5 reviews
3 helpful votes
July 18th, 2018

I bought a Barbie for my niece which it was sold out everywhere. And I found it on this store! They have all kind of toys for kids. The only thing is that sales assistants seem a bit lost when you ask them for a concrete item and it's sales season. But apart from that, my experience was a good one. The most important: my niece is the happiest girl with her new doll!

Thumbnail of user sammyg16
10 reviews
28 helpful votes
December 26th, 2017

They have finally started to get more and better games in their stores and website. This is great because they always have some type of coupon or sale that applies to anything online. Happy customer!

Thumbnail of user maddys18
6 reviews
3 helpful votes
December 24th, 2019

I love the collection that toysrus have. Everything from newborn to grown up. However these days prices are more expensive than other online stores.

Thumbnail of user ao29
5 reviews
9 helpful votes
March 26th, 2015

Favourite place my kid would go. Loads of choice and helpful staff.

Thumbnail of user tressiem
2 reviews
0 helpful votes
February 6th, 2017

Seats were found on-line, ordered and shipped in timely manner. Very reasonable pricing, easy to assemble and well packaged.

Thumbnail of user marcieg
11 reviews
62 helpful votes
August 17th, 2016

To be honest, I only mainly shop at Toys R Us around holidays or birthdays. I like shopping in their store, but their prices are higher than most shops. I still shop there though because the selection is always good and they usually have what my kids want. I also like how they have layaway at Christmas. I have used it 2 years now and have no complaints other than the prices. If their prices were cheaper, I would give 5 stars!

Thumbnail of user tassb
11 reviews
8 helpful votes
November 3rd, 2016

Good selection and good quality, but many toys are overpriced just because it's a brand name. I'd go there for a Sale or to get an idea. Although there are still some nicely priced toys that I recently bought. My son enjoyed the variety at the store greatly.

Thumbnail of user frankh63
6 reviews
36 helpful votes
August 9th, 2015

I've gotten a lot of stuff from Toys "R" Us for my kids.

Thumbnail of user sandraw34
4 reviews
1 helpful vote
August 3rd, 2015

Don't take the kids. So much there and they want everything, usually have all up to date stuff that is advertised

Thumbnail of user michaelm269
5 reviews
4 helpful votes
June 23rd, 2015

While i didnt get the one i wanted that came out about a year ago i got the year of the goat soundwave and im thankful, next time they should get more in stock

Thumbnail of user chrisf86
10 reviews
8 helpful votes
December 18th, 2015

Got a few gifts for my friends baby shower. Only one cashier at the register did leave me frustrated.

Thumbnail of user debbief25
23 reviews
68 helpful votes
November 30th, 2015

Have always loved this store.

Thumbnail of user shawnm61
20 reviews
2 helpful votes
March 27th, 2016

It's all about toys, big, busy, sometimes crowded but it has toys..

Thumbnail of user mariac53
11 reviews
1 helpful vote
Thumbnail of user joeo19
3 reviews
0 helpful votes
October 21st, 2015

Helpful customer service team, great toys!

Thumbnail of user kristines14
2 reviews
0 helpful votes
February 8th, 2016

I like buying toys for my nieces and nephews here!

Thumbnail of user graciem3
7 reviews
5 helpful votes
March 28th, 2016

I wish Toys'R'Us cleaned up their aisles a little bit, but there is plenty of toy choices which makes it better.

Thumbnail of user tammyw35
25 reviews
3 helpful votes
October 14th, 2016

Staff is always willing to help you find what you need

Thumbnail of user nataliec9
3 reviews
1 helpful vote
May 11th, 2015

Kids love it, staff are helpful too

Thumbnail of user lisab142
5 reviews
3 helpful votes
June 29th, 2015

Super service and fast shipping!

Thumbnail of user ruij
10 reviews
19 helpful votes
April 12th, 2016

Easy to shop with them

Thumbnail of user julier25
4 reviews
1 helpful vote
Thumbnail of user justinf25
10 reviews
6 helpful votes
June 23rd, 2015

Got the new wave of combiner wars and no hussle

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About the business

We have several channels for customers to get all the latest information: Twitter:@Toysrus: www.twitter.com/Toysrus YouTube: Toysrusonline: www.youtube.com/toysrusonline Pinterest:@Toysrus: www.pinterest.com/toysrus Toys? R? ۝Us Facebook Terms...

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