Torrid

Not only did they overcharge me by not giving me the discount they said they were giving me, the website refuses to recognize my password and when you click forgot password to get them to email you a link the email never comes. I search every folder. Nothing. They make you jump through hoops to pay the card. Its just clown shoes all around. Plus most of their clothes are ugly and poorly designed so who needs the headache.

I love Torrid brand clothes, but if you order online and make a mistake in size, they will not change it, even if you call immediately. You must wait weeks for it to show up only to send it all back to exchange. Such a waste. It's an asinine policy.

Pro: Clothing fits well and properly for a heavier set girl. I find that most of the plus size clothing from regular stores fit me oddly so I usually go to Torrid.

Cons: Even though the cut of the fabric fits great, the clothing itself is pretty pricey for some mediocre quality fabrics. Some fabrics are prints are seriously a bit immature (and hideous) as if they think you're a three year old girl who wants random cartoons printed all over your dress. The shipping is HORRIBLE.
I've placed a total of 13 orders on Torrid so far, it usually takes anywhere from 7-10 BUSINESS DAYS (not including weekends) before the order will be marked shipped. The sales are terrible and truly a joke.
Not sure who even really falls for their sales anymore, but it isn't really a "sale" because they jack up the prices, therefore that makes the "sale" price close to being regular priced. Nice try, though.

THe quality of the fabrics they choose lra es much yo be desired. You certainly won't find high end fashion options. Instead you will find disposable clothing at higher end prices. Their jeans do not hols shape, the zippers on the jeans are ridiculously small. The t-shirts stretch out after one wear or ball up to the point they look a year old after one wash. A lot of the fashion is 'overdone'. But if you look you will find style choices to suit your needs in the short term.

I used to live close to a store so it was easy shopping. I despise how grossly costly everything is but I don't have much of a choice and only get stuff when needed. I live in Canada and have been seeing stores popping up here and there. Great however closest store is a 3hr drive. I was trying to order a bra online since they don't have my size in store and here all 4 of the addresses to my hometown apparently do not exist. So I thought I'm going to be in the big city next week I'll order to store. NOPE. Apparently you can't do it. It offers but won't let you. I sent an email 5 days ago and got nothing and I don't want to wait any longer for the sale. I called today and FINALLY got some answers that most places international Torrid will not ship to. This includes to stores. I refue to order through customer service since I don't like giving them my credit card information and they gave me to someone else. The other lady told me they will attempt to process my adress but will take up 5 weeks. I told her the promo will for sure be done by then. They told me if I screenshot it with the date they should actually be able to honor it. You think they should! Not my fault your company advertises it can ship anywhere but actually doesn't! And 5 days for a damn email from customer service is too long.
I know why this company is still up and running- ppl need clothes. But if they were running my their reviews they would 100% be closed down.
All I can say is it's a waste of ever customers time unless of course you live in the US.
Ridiculous

I placed an order on the 21st of March, received an email saying that my ordered shipped on the 24th. It is now April 7th and I still did not receive an email stating that my order was delivered to the store. I had to call customer service to cancel and get a refund. Never again will I purchase from Torrid online.

Torrid only sent one item and then the rest of my order was not yet shipped 8 days later. Customer Service told me that I was unable to cancel the remainder of my order due to it being "partially shipped." Terrible business practice.

I got an order, first of there is 2 of a clearance item that I did not order 2 of. The second issue is that it states on the back f the invoice to call them for the return. I call and get hung up on the first time. Start calling and find a return button online so this time I hang up. Then I notice it is only for returns, no exchanges. So before hitting anything I struggle through trying to return my items only to be told after 10 minutes that she can't do it and I must do it online. I explain that I can not do exchanges it seems to only allow for returns. She tells me I have to do it that way. So then I had to play a new order and pay for shipping again, and to return the items I have I will also have to pay for shipping. So now I have paid for shipping 2x on one order. This would not have even happen if they didn't start f*ing with their sizing. I used to know what I was and order it isn any top or bra no problem. Now I can be a different size between similar/same items.

Bottom line I am stuck with 1 item I did not even order and had to pay for shipping 2x so I am out $18.

I ordered 3 pairs of underwear at $16.50 each because I was supposed to get 2 free pairs if I ordered 3. I got the order and only 3 pairs were in there. I emailed to request the 2 free pairs and was told it was too late, but they would give me $20 credit and 50%o off my next shipping. I emailed them saying this doesn't even cover the underwear, which were $16.50 each. Got a reply that $20 credit was added to my account. I will not be using it cause I feel ripped off. Too bad cause it used to be my favorite store.

Isn't Torrids a big girl store?! Every time you all get a new clothes line you have skinny models modeling?

As you read by the headline, the total on my email confirmation was $150 higher than the total I agreed to! They did some serious shenanigans with the discounts and it ended up being higher than what I agreed to pay. I screen shot the total when I was checking out because I had a bad feeling about it. When I tried to contact customer service, she made no attempt to speak in any way that was comprehensible, I finally got out of her that I should call back and select # 2 which was automated at first and then it went to music he! Hold where it was never answered. I emailed them to cancel the wildly overpriced order but I wont hold my breath. NEVER AGAIN will I order anything from this crap company. It just doesn't have to be this hard every step of the way. They will be getting this order back. However, when I went to the website, returns were not offered so I have a feeling I will have to fight to do that to. Talk about making you earn your money 5 times to spend it once! I bet they make me pay for return shipping as well. Buyers remorse doesn't even come close to how much I regret clicking on their website.

The store experience has been phenomenal. Customer service not so much. It's been almost 2 months and 5 calls and still no card. Every response is it will be 2 more days. Nothing in almost 60 more days. If it does not come by the promised date this time, I am paying the bill, closing the account, and letting everyone I know in the professional space FIRST know how poor the customer service folks up is.

Very Comfortable, Very Sexy and the Fit is perfect. It doesn't slide up as I thought it would. However about 2 hours if that, of wearing it I felt what I thought was a Spider on my leg, instead the hemline was unraveling. I HATE that I am forced to have to repair an item I just bought!
This is not the first time I have experienced poor workmanship on Torrid under garments! Torrid needs to pay better attention to workmanship!
I highly suggest if purchasing this or other undergarments to check and fix all seems prior to wearing!
This isn't the first undergarment I have purchased recently that has had this issue, it's the most expensive and disheartening one and now I have to speak up!
It's bad enough they have Poor Communication, Constantly cancelling orders with little or NO explanation!
Do better Torrid!

Just ok. The clothes are very expensive. Even other plus sized clothes stores are reasonable. I used to like this site but it's very costly. Shipping used to be $10 or so but they dropped it a little thankfully.
I ordered clothes before as per sizing chart and have been clothes that were too small or too big. You have to send back returns on your dime--of course.
Don't bother paying for faster shipping, it's very slow. Buy elsewhere. Save yourself stress and money!

I put in an order for pants with a couple bras. They cancelled my pants saying they weren't in stock but they still had them on the site. And they still do. But I wasn't t allowed to cancel my order. They whole reason I ordered was for the pants.

I think it's extremely unfair that torrid raise their clearance price When they added the Bogo sale. I also I'm not fond of their delivery system. It tells you that the Merchandise you bought is arriving by UPS but you don't find out until the last minute that it's not coming by UPS and they transferred your merchandise to USPS. There were a couple times that I ordered from them & I was missing an items & both times the items that I was missing were no longer available so had to settle something else because I didn't want to have to deal with it taking forever to get my money put back on my card. Neither of those times did Torrid offer anything for The inconvenience. I order a lot of stuff online and when A Company messes up they always try to make things right and offer a discount on your next purchase but not Torrid.

This is the 4th pair of these pants I bought since the end of April & 3 out of the 4 lost the pocket stitchings! These pants aren't cheap! So at $65 each why is the stitching falling apart?

I placed 2 orders over 2 weeks ago. I have not received any follow up nor any communication regarding my orders. I've sent two messages to two different departments and no one from anywhere within Torrid has responded. Time to find another brand to patronize.

Some of their shirts are too tight and others look like dresses on me. I'm afraid to order a pair of jeans from them and I am tired of paying for shipping and returns.

The company was not responsive to my inquiries regarding status of my return / refund. I had to mail them the UPS tracking proof of delivery to get them to respond. I returned a pair of sandals which I did not wear because they were too small. I returned them the next day of receiving them. Torrid did not refund the ENTIRE AMOUNT OF PURCHASE! WHAT A RIP-OFF! I won't be ordering from Torrid again. I've never had this issue with EQUII.

While I like most of the clothes at Torrid, the prices are outrageous. I get that it is a specialty store but that is no reason for the jeans to cost $70! I tried to order some clothes from there during a sale but it changed the price so dramatically that I decided against. They should make the clothes more affordable for the overweight women who are on a budget... or do a poor girl day where everything is on extreme sale. I can't shop there with prices as they are.

Ordered $600/clothes for my daughter and paid $28 for expedited shipping twice (2 orders). They were supposed to come in 2 days, they came in 5 days. Emailed to ask for my shipping $ back and they gave me 1 $28 for one order. Then tried the stuff on and had to return 4 things - come to find out they reduced my return price by the shipping amount they refunded me. What? I still paid $28 for shipping and they reduced the amount I paid for the clothes by $7 bucks because of it. Then I had to send the stuff back - cost me $24 bucks. Then I requested a refund of the $28 expedited shipping on the second order. They gave me $23 bucks back. So paid $56 for shipping, got $44 back (in total) and then had to pay $24 to return the stuff. Definitely not worth shopping online. I gave them 2 stars because they did respond to emails.

Wore thing twice, every time I went to the bathroom the lace shredded and was stuck to me. The pants I got fit so nice, but after a few wears, the crotch/thigh area is shredding. $182 Spent for 2 thongs and 2 pants?! NEXT