business logo of TopCashback

TopCashback

Overview

TopCashback has a rating of 4.4 stars from 872 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopCashback most frequently mention customer service, gift card and great experience. TopCashback ranks 5th among Cash Back sites.

service
129
value
124
shipping
44
returns
42
quality
81
This company responds to reviews on average within 2 days
How would you rate TopCashback?
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North Carolina
1 review
13 helpful votes
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I have signed up twice, made purchases and never received a dime. Topcashback does not seem to have a phone number or email to contact them so I can't resolve this issue. If I try to submit a ticket, it won't accept it. Who has time for this?

Date of experience: June 25, 2019
TopCashback S. TopCashback Rep
over a year old

Hi there,

TopCashback does not operate a call center. As we pass on 100% of commissions received back to the member, this would be a very costly expense which is why we have the support ticket system in place. I'm sorry to hear you're having trouble sending us a support ticket. You may want to try an alternative web browser or you can also get in touch on our social media pages on Facebook & Twitter, so we'd be more than happy to assist you there.

Regards,
Patrick

Illinois
1 review
0 helpful votes
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Great customer service
November 4, 2021

I love TopCashback! It'i literally just buy things I would've bought anyways, except now I get some of it back! The occasional games and finding the hummingbirds is also fun. I don't win anything big, but I do pause win the $0.25 and C $0.50

Date of experience: November 3, 2021
Massachusetts
2 reviews
1 helpful vote
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No money back
April 27, 2022

I have used your site for a while now I have gotten no bad money back. I'm up to over A $100. I called My reply is you have to wait for them to pay you. Other companies pay by a certain time no matter what. I want some answers or I'm calling the Better Business Bureau. If I don't see any money back money back I will be doing that.

Date of experience: March 28, 2022
TopCashback S. TopCashback Rep
over a year old

Hi Annemarie,

Thank you for reaching out. Sorry that you are a bit frustrated, and I'm hoping I can ease some of your concerns. Each merchant will have a different "Estimated Payable Speed", and some payout timelines are quicker than others. You can always view these times before choosing to shop with a particular merchant. If you would like to see a list of our top merchants and their estimated payable speeds, or just how to view these timelines in general, please go here: https://www.topcashback.com/blog/estimated-payout-speeds-top-merchants/. However, please send me an email directly to promotions@topcashback.com and I will be sure to check over your account and make sure everything is progressing as it should, and if not, I will definitely help you out. I look forward to hearing from you soon.

Best Wishes,
Dominique

California
1 review
1 helpful vote
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It seems to be hit or miss with TopCashback
December 18, 2021

I have had to contact them several times to find out why I was missing cashback. It can take months for a response if they need to contact the vendor. Some vendors seem to be very good about updating information quickly after your purchase. Others not so quickly.

I've had several times when the cashback has been denied by the vendor because of the way they track it. Make sure to clear your cache and make sure that you go directly from the TopCashback page to the vendor site to complete your order. Otherwise you may be disappointed in not getting your money back. Other sites seem to be more reliable and easier to use.

Date of experience: November 18, 2021
TopCashback S. TopCashback Rep
over a year old

Hi David,

I really am very sorry to hear about your experience. For a quick and efficient response, you can always feel free to email me directly to promotions@topcashback.com. If your purchases are failing to track more frequently there is a guide I would suggest using. You can find it here: https://www.topcashback.com/blog/how-to-maximize-your-topcashback-experience/.

Best Wishes,
Dominique

Washington
1 review
0 helpful votes
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Thought I would use this for the $5 of promotions, but don't get them. I sign in and go through the whole process, for nothing. Cashing out my $2 and deleting this spyware and look forward to not having all those emails that promise something not delivered.

Date of experience: May 4, 2023
North Carolina
1 review
0 helpful votes
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Great customer service and offers!
November 5, 2021

I have been using topcashback for years and they are one of the best cash back sites. They usually offer the most and are quick to payout. They also have amazing customer service for the rare times that I have issues.

Date of experience: November 4, 2021
Maryland
1 review
1 helpful vote
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Waste of time
February 14, 2023

I have charges from over a year ago and still haven't been paid. I travel a lot and have tons and I mean tons of hotel room charges that haven't been paid l have over $600 pending. Come on all ready this is a scam.

Date of experience: February 14, 2023
TopCashback S. TopCashback Rep
over a year old

Hi Marlene,

Thank you for reaching out and very sorry to hear about this. Please send me an email directly to promotions@topcashback.com and I will be sure to check on this for you and see what I can do to help. I look forward to hearing from you soon.

Best Wishes,
Dominique

Illinois
2 reviews
10 helpful votes
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Don't waste your time
November 19, 2021

With every purchase I have made, I have had to contact topcashback to find out where my cash back is. I have yet to receive $81 from a trip I booked on VRBO in Jan 2021, and completed in July. I am getting no help in getting the cash back I am owed. Rakuten is 100% better when it comes to these cash back programs.

Date of experience: October 20, 2021
TopCashback S. TopCashback Rep
over a year old

Hi Lindsay,

Very sorry to hear about your experience. Please send me an email directly to promotions@topcashback.com and I would be more than happy to take a look into this for you.

Best Wishes,
Dominique

Pennsylvania
1 review
0 helpful votes
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Topcash
May 6, 2023

Its one of the best cash back apps they offer extra cash back of top of another one I use this app everytime I make a purchase. You can choose how you want your payout they have from Visa gift card to different retailers

Date of experience: May 6, 2023
South Carolina
1 review
0 helpful votes
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Rates are consistently high, very often the highest of the CB sites. I have had a couple cases now where I needed their help to get payments to track, they were pleasant and helpful. In one case the merchant didn't honor the promised cashback and they even paid out of their own pocket to resolve. Appreciate their professionalism.

Date of experience: October 29, 2021
Tennessee
1 review
0 helpful votes
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Best Decision to Join
June 17, 2021

Using TopCashBack is so easy and rewarding. Most of the stores I normally shop at are included. I also love that TopCashback lets you know about additional savings. I especially love the extra bonuses; ie, the $2.50 bonus.

Date of experience: June 17, 2021
California
1 review
0 helpful votes
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Excellent gift card option!
June 28, 2022

TopCashback's gift card portal is a great source to pick up gift cards while earning cash back from the purchase. Easy to use and convenient to spend. Additionally, the cash back went quickly into my account. All around a wonderful service!

Date of experience: June 28, 2022
Ohio
1 review
0 helpful votes
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Best cashback portal
March 25, 2024

TopCashback is the first option for me to consider before making any online purchase. Nowadays, I stopped checking what is offered by other cashback portals; since whenever I searched before, it has consistently offered the highest cashback. Further, since joining TopCashback in February 2020, there has never been even once any issue in tracking a purchase made through its links.

Date of experience: October 24, 2023
Washington
1 review
0 helpful votes
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Great customer service
December 14, 2021

Sometimes cashback are missed, but customer service is great and they are always on top of my case and help to track it down. Most of the time, I get the missing cashback back. One or two times, when the merchant declined the cashback for no reason, TopCashback was willing to compensate from their own pocket. This is the kind of customer service I'm looking for and i will keep using this site for all my purchases.

Date of experience: December 12, 2021
Pennsylvania
2 reviews
4 helpful votes
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We usually like Ebates but Top Cash Back has great incentives and we had a bunch of funds in "pending payment" status. They did email us back and explained the issues with the stores.

Great news we did get paid all we were promised. Top Cash Back is back on their game again.

Date of experience: May 6, 2021
Colombia
1 review
0 helpful votes
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Excelente plataforma
December 3, 2024

Es muy fácil solicitar los pagos y tienen excelentes ofertas de cash back

Date of experience: November 23, 2024
KR
1 review
0 helpful votes
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최고의 earnig to money
December 3, 2024

안사면 100퍼센트 할인 이지만, 안살수 없으니 최고의 돈아끼는 방법 중 하나라 생각합니댜 작동합미다 work it

Date of experience: November 23, 2024
Louisiana
2 reviews
0 helpful votes
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Love This
May 3, 2023

I love the TopCashBack app! Payout is much faster than other apps where you can earn cash for normal every day shopping. I highly recommend using this app! Before I shop online, I check this app first!

Date of experience: May 2, 2023
Texas
2 reviews
0 helpful votes
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I love Topcashback.com!
December 15, 2021

I have earned so much money back from purchases that I was already going to make online. It's so great to be able to tap through Topcashback and earn a percentage back from my purchase. It could not be easier!

Date of experience: December 15, 2021
New York
1 review
0 helpful votes
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Best cash back site
February 9, 2020

I have been using TopCashback for many years and I am very happy with my experience. They always have the highest cashback rites and the best customer service. Anytime I have a question, customer service representative always gets back with quick response and a solution. Super friendly people, a pleasure to deal with. Would highly recommend this site, you will be paid well for your shopping.

Date of experience: February 9, 2020
TopCashback S. TopCashback Rep
over a year old

Hi Svitlana,

Thank you so much for your lovely comments! I'm glad you're happy with our service here at TopCashback! We're always here to help if you need any further assistance:)

Best wishes,
Patrick