ToolBarn

I used to order pumps from them and things went smoothly. This time they did not send the pump we ordered. Now they want us to pay to ship the wrong pump back to them.i believe they are trying to lie about which pump was actually ordered. I do not trust these people and am considering filing a lawsuit to recover the money we paid.

Product arrived extremely damaged, and was sent back to be replaced. After 2 months of waiting for the replacements to arrive, I still haven't received anything! Verne needs additional training before dealing with customers!
Don't waste your time here, its not worth the hassle or terrible customer service.
Wish Zero was an option here!

Terrible experience dealing with toolbarn.

I'm going to make sure to give a terrible review on Google as well in case they filter the reviews from their site. It's not often I give a bad review but they really deserve it.

I waited 8 weeks for an order that should have taken 3 weeks (according to them) all to be canceled.

Not good when you need the tools for your business.

Very inconsiderate on their part. They would have continued stringing me along for another 3 weeks. Who knows maybe to cancel at that point.

Will never order from toolbarn again!

Recently ordered a floor sweeper from toolbarn through Amazon. The sweeper was delivered to the wrong address. Neither tool Barn nor Amazon or the shipper UPS will do anything to resolve the issue. You cannot talk to an actual person to try and get the issue resolved. Very disappointed!

Placed an order and choose two-day air delivery for additional fee. Item was in stock. Order was placed on November 30th order will not arrive until December 5. Customer service said there was nothing she could do as far as adjusting the shipping fee. No more Tool Barn purchases here.

ToolBarn takes orders for items having attractive prices but can't fill the orders. Apparently expects customers to cancel at there recommendation and re-order higher priced equivalent. ToolBarn should not advertise Items not in stock or items with availability in question! I will avoid ToolBarn in the future and share my experience with folks I meet a local auto Cruzes and PCA.

I Bought an Air saw and still have not received my product with no response at all from supplier also no tracking information has been given to me advising of arrival of my product, there is no way to contact them either so I can discuss this with the company.

Web scam company. Ordered replacement battery. Credit card charged. Never shipped. No costumer service. No one answers the phone. Left voicemail and no return call. No return e-mails. Had to file stop payment with my CC company through PayPal. I strongly recommend avoiding this company and web site. I wish I checked this site before placing my purchase.

No email confirmation. No tracking. When I clicked on the tracking tab, it sent me to a scammy shopping app and told me to down load it. None of contacts on the site worked. I waited for weeks. A week after I filled a dispute, I got a bogus tracking number. Nothing was shipped. I then got a bot email. I messaged back, but no response.

Wish i would have before purchasing! 100 ft 3/8" Blue Non-Marking 4000psi Pressure Washer Hose Includes QC Couplers SKU: pressureparts-3648-QC

I used this hose maybe 7 -10 times since purchasing it. And it blew up on me Tuesday night. I am a window cleaner that does occasional pressure washing. But for 33 years, I know what I am doing. Maximum 10 times, probably more like 7 times... is just ridiculous.

Can you be of any help? They said NO, over 90 days. Poor response

I made an order, a day or two later got an email saying order was shipped on a Tuesday, I didn't pay for any fast shipping as time wasn't an essence but the following Monday my compressor, hose and three way was delivered. I'm writing this as I seen so many reviews about scams or whatever but I had great service. One thing was I wasn't able to track the order well so I made a call that following Monday after the order. SOMEONE picked up and ask for the order number, then said it was set for that day, I said thanks and a couple hours later it was there as they said so again great service from customer service and the order was right and on time. Thanks toolbarn :))

There is a common thing among all these reviews, everyone is waiting over a month to receive their items. This is my second time dealing with toolbarn, the first time I waited about 2 months to get my item dispatched (it was a simple LED flashlight) however the item never shipped as I canceled the order after waiting patiently for 2 months.

Now I stupidly gave toolbarn a second chance and they again have let me down. I ordered an item which was on sale, it is now one month since placing that order, i emailed them requesting an update too however I have not received a response.

PLEASE do yourself a huge favor and never buy from tool barn unless you can wait 6 months for them to dispatch something to you. This website is absolute garbage and their dispatch team is nonexistent. Never buying from Toolbarn ever again.

Great items and The affirm finance option is great allows you to get better tools and be able to afford them. However the shipping is astronomical. Also in order to use affirm you have to spend a certain amount which is easy to do but then the shipping is way out of control. I was told it's because the shipping is calculated on the whole order but guess what the whole order was not shipped in the same box... tried to work out a deal on shipping to avoid two affirm accounts but was told can't do it. So I was hit with $148 shipping on 3 items none weighing over 70 lbs but together they did but were shipped separately. Also left message never returned my call or e mails... tools are nice though

I have opened a dispute with credit card company because this company is a
Fraud. They take your money and continue to reassure you that they've shipped your order, but... they're unable to locate a tracking order.
They're liars and thieves. Michael Roe is a chief thief in this business. He lies and promises and then hes unfortunately had to leave early.
Shop somewhere else because if you shp here its at your own risk.
Theyre thieves and liars!

We ordered REED ******* 4 PC. PLASTIC PIPE FITTING REAMERS KIT PPRK4 which is over $300. The casing came damaged. The response we got was they do not keep cases in stock but we can turn for a replacement which may be better, same, or worse. What company doesn't check their stock before it goes out of the warehouse?