Ordered many plants from TNNursery in the past, they always have provided the plants as described in a prompt fashion and have great customer service
I ordered ferns and some other perrinial plants and they healthy. They sent me few extra bareroot ferns just incase they failed to grow.
Dear Antonette - We really appreciate you sharing your review of our service. Thank you!
The root stock that I ordered from TWN have arrived quickly and are growing well. TWN has great customer service and great quality plants!
Laurieann, we really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.
Ordering was quick and easy. However, I am not satisfied and will not do it again.
Found what I wanted, but I wish it had specific instructions on how grow and care for this item.
Easy to find plants and easy ordering. Found just what I wanted and reasonably priced.
Smooth transaction! Shipping is fast. I recommend everyone I know to buy from this place!
I got 100 plants! And planted most. I have another spot waiting for me to clear it up
So far so good let's see what the plants look like
The plants were small and they are half dead on each one
Great deals and healthy plants. Came with helpful instructions.
They had exactly what I needed. It was easy to checkout and the shipping was so quick!
Easy to place order,but when I received the order there were no information on planting them.
The worst Nursery I have ever worked with!
Be aware when buying more than 100 plants their "Warranty" rules are only playing in their hands!
- Really unprofessional Customer Service
- They trick you when buying more then 100 plants there is no warranty
At all!
- This is the biggest rip-off I have ever seen!
I just lost 500$!
I'm the most relaxed person on earth but making business with them is horrible!
I've ordered 290 beech seedlings in March... the box arrived, a bit damaged but the seedling were fine. I was able to put them in to the ground an hour later so they were safe and ready to grow. I've made some pics for the nursery in the beginning from the box also the seedlings when they first arrived just to let them see how they looked like.
I was wondering about 4 weeks later why there was no growth to see at all but hey maybe we still had a couple of cooler days so it takes a while. Two weeks ago I contacted them to give them an update that all of the seedlings are actually dead so brown in the inside which was and is a pity because I planted these seedlings before in another backyard without any issues.
I have to say their customer service is a mess! They only send me the warranty link... here we are... however I made all the "tests" stated in the warranty and this week I went back and told them there is not one seedling who survived!
I was very polite and explained in detail in my email also was sending pics as proof how the seedlings look like. Well they didn't care and I got the warranty link again and promised in writing I will receive a 100% in-store credit when I send some of the seedlings back. Well no problem at all I just ask for a written confirmation on this to make sure everything will be smoothly withing the return process.
Then another person, they never tell you a name, wrote that was a mistake I can send some of the dead seedling back and will receive a 60% discount for my next purchase! What the hell!
The lady, supposedly the Manager, was not really helpful and actually took a deep breath when I ask her to show me online their T&Cs... she then only said sorry for the wrong information about the 100% credit that does't apply for orders more than 100 plants! So now I can order them again and get 60% discount... which nobody in this world will do!
Hi Ingo - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at customerservice@tennesseewholesalenursery.com so we can follow up with you directly.
This seller had a user-friendly site and shipped promptly.
First time using product. Saw on internet. Expected larger specimens *******-01
Good so far! 🤞 We'll see how they grow. They have already started growing.
The prices are good and also the variety. It arrived well packaged also.
Overview
TN Nursery has a rating of 3.1 stars from 533 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TN Nursery most frequently mention bare root, great prices and timely manner. TN Nursery ranks 2nd among Trees sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Daniel, it is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at Tennessee Wholesale Nursery. We sincerely thank you for taking the time to share your thoughts with us.