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Overview

TKMaxx has a rating of 3.67 stars from 9 reviews, indicating that most customers are generally satisfied with their purchases. TKMaxx ranks 965th among Clothing Other sites.

  • Service
    3
  • Value
    3
  • Shipping
    2
  • Returns
    2
  • Quality
    3
Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
See all photos
How would you rate TKMaxx?
Top Positive Review

“Love this store!”

Lorri M.
12/5/20

Great finds at great prices! I can always find something to compliment my wardrobe - or a special gift! The store is always clean and well organized - kudos for making it such a pleasant shopping experience. *Only one negative, everyone else loves it too, so the check-out lines are often a little long!

Top Critical Review

“Waste of time”

Richard C.
10/7/22

Just not worth ordering from, Ordered a pair of boots size 6 and size 7 arrives (this is second time) ring up and very nice on phone, but told 6 and 7 sit on same shelf and they never check (stop doing that then! It's not rocket science!) Do mangers read these reviews for goodness sake! Told even if I order again likely the same thing will happen (what?) So one pair of size 6 left and I have two wait up to two days for them to call back while customer service wait on an email back. (I mean it's 2022 for goodness sake) So same as last time I won't get my boots it's pathetic! Waste of time time and money!

Reviews (9)

Rating

Timeframe

Other

Thumbnail of user lorrim15
3 reviews
2 helpful votes
December 5th, 2020

Great finds at great prices!
I can always find something to compliment my wardrobe - or a special gift!
The store is always clean and well organized - kudos for making it such a pleasant shopping experience.
*Only one negative, everyone else loves it too, so the check-out lines are often a little long!

Thumbnail of user tinam646
3 reviews
25 helpful votes
July 19th, 2023

Had a issue with a refund one bag was inside another got one refund only the manager in broadmead was akward tajhna { she never smiles in there} but lovely solari of customer service stepped in so proffesional kind helpful shes amazing an asset to tkmaxx if only there were more people in the world like solari.i was somewhat bad tempered on the phone so apologised just fed up of so much she couldnt have been more helpful kind bless solari THANKYOU she sorted the issue out

Tip for consumers:
solari tkmaxx customer care is excellent asset to their store bless her the manager broadmead tkmaxx tajhana mmn well not so nice never seen her smile not once she was akward caused me stress trouble i ve shopped with tkmaxx 20 years plus

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewo107
6 reviews
2 helpful votes
December 10th, 2019

Ordered several items, polo shirt, drinks bottle, and electrical equipment. Free delivery, and five days promised. Given the mix I though I might have issues, but delivered well packed in a large sturdy box, on time, I was kept informed right through the process. One of my main on line stores now. If I ever have to return items, this dome with argument or fuss by TK Maxx staff. Can't fault.

Thumbnail of user lindag556
2 reviews
0 helpful votes
November 14th, 2018

I truly love this store! The clothes here are amazing, the prices are quite reasonable and delivery is always on time and in great condition!

Thumbnail of user richardc3732
1 review
1 helpful vote
October 7th, 2022

Just not worth ordering from, Ordered a pair of boots size 6 and size 7 arrives (this is second time) ring up and very nice on phone, but told 6 and 7 sit on same shelf and they never check (stop doing that then! It's not rocket science!) Do mangers read these reviews for goodness sake! Told even if I order again likely the same thing will happen (what?) So one pair of size 6 left and I have two wait up to two days for them to call back while customer service wait on an email back. (I mean it's 2022 for goodness sake) So same as last time I won't get my boots it's pathetic! Waste of time time and money!

Thumbnail of user emreg10
1 review
0 helpful votes
June 26th, 2023

It was my wife's birthday i have ordered 12 different items. It said in the website it should arrive in 5 days. 5 th day didn't arrive.6th i have contacted them didn't arrive evri by the way wortd delivery company you can't contact them.day 7 I contacted tkmaxx custemer service again they said sorry just wait. My wife birthday passed. I was checking the parcel every day day 12-13 goes on same story. At the end day refunded me which is i lost 14 days plus up to 14 days to get my money back.
Ruined the birthday for me. I hope you dont do the same mistake. Sorry they offered me 10£ gift card for it all. I said keep it and spend it to customer service

Service
Value
Shipping
Returns
Quality
Thumbnail of user kiaral5
2 reviews
0 helpful votes
June 22nd, 2018

Got some sweaters from them, love their sales items! Always a good price. Good place to find ex-branded products.

Thumbnail of user cb144
2 reviews
8 helpful votes
October 17th, 2016

Served yet again in this store by a beautiful, chirpy, bubbly lady. How she keeps smiling all day I have no idea but well done!

Tip for consumers:
be open and honest it makes a difference.

Service
Value
Quality
Thumbnail of user ianm66
3 reviews
1 helpful vote
January 11th, 2016

T K Maxx purports to be an outlet for "designer" brands but the only reasonable styles for Giants or dwarfs. The regular sizes are rubbish and not worth the time and effort involved in elbowing the misguided Nigerian seaman out of the way. Give it a miss.

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