Title Nine

The shipping policy is misleading. It says 5-10 business days. In anticipation of my summer vacation cruise, I placed an order on 3 June and when I checked today, it will not arrive before 18 June. Called Customer Service who said, "It's 5-10 business from the date THEY SHIP IT," not 5-10 days from the ORDER DATE, even if it is in stock. I needed the order to arrive by 15 June so I could take it with me on vacation (swimwear for the cruise). When I explained/complained, Customer Service said, "if you're not happy, then just send it back when you return from your vacation," with no concern that I will not have enough time to order or buy a replacement in time for my cruise. That is an unsatisfactory answer to a problem they could have easily resolved. I will definitely NOT be ordering from there again.

Unique, high quality product and excellent service above and beyond what I receive at most stores these days. They know their stuff and stand behind it.

I purchased online 5 Title Nine dresses in June, 2020. I did not receive an order confirmation email for several weeks after this, but my credit card had been charged, so I wasn't concerned. Finally, an email confirmation was sent to me on July 4th. I received the dresses mid July. I tried them on and decided I needed to return 4 of the 5 dresses and exchange the 2 of them for a different size and color. After realizing they do not have anyone manning the phones during Covid, I emailed Title Nine asking for guidance. I also tried to chat online, but I kept getting the"no one is available" message, so I gave up there. A few days later, after not receiving an email back, I sent a second email. It has been about three weeks now, with no email reply. I decided to simply reorder the 2 dresses. I am now waiting for those to arrive. I went online and tried to get a return label to return the 4 dresses, but I kept getting a "our time has expired. Please resubmit your order number and start again" message. In other words, Title Nine is not available for questions or guidance through phone, chat, email. We are talking about almost $400 with of returns I am now worried about getting my money back from.

My life is better wearing my title. There pockets are hidden some of my dresses are 8 years old. I love my life wearing title 9

I tried to place an order to be shipped internationally - after a few emails and phone calls, I found out yes! My order can be shipped to Denmark. Oh wait no, a day later "We do not ship internationally" WTF? I spoke to at least three different people and placed the order and they could even quote me the shipping. They canceled my order - I go through the entire process over and over and over again. Finally use my father's credit card (which has NEVER NEVER NEVER been a problem) Well, neither has my card but guess what it doesn't work at Title Nine. Hmmmmm. A pattern is emerging. They want my 80 year old father to call in the credit card and order. Give me a break! GET YOUR $#*! TOGETHERE title nine, seems I am not the only person who has had problems wit your shipping service.