Title Nine

Find another vendor, there are plenty out there. Ordered two pair of shorts for a trip. Initially sent a UPS tracking number with expected delivery date of over a week ago. Then received a delayed shipment date, then received a notice that my order was transferred to USPS with unknown delivery date. I attempted to contact company via chat, redirected to email. Seriously people, get it together!

Ordered 9/17. Just got my second "delayed" email. First one said it would be delayed until 11/6, now another email delayed until 11/13. The sizes are inconsistent. Size XL fits in the tops I bought the first time and the second order XL was super ridiculously huge. They charge return shipping too. Not worth waiting 2 months for a $95 top that may or may not fit.

I purchased a shirt w/them & it was so unflattering. The price was expensive, too. The cost to send it back was a rip-off, too! And then don't get me started on how long it took to get the item back to them. When I contacted them after a couple of times w/no reply, they finally responded w/ it will be a few weeks to get your money back on your credit card. What a shi**y company! I would NEVER do business w/them again! This company SUCKS!

This company is so annoying. You get numerous e-mails a day and then you finally order and nothing. I have requested a ship date on my order two times in two weeks and have not received a reply. The order is over three weeks old. But I keep getting daily emails to buy from them, which I won't. You can't call or chat only send emails. Go to Athleta or Lulu their clothes are so better quality for the price (both of my orders shipped within days) stay away from TITLE NINE.

I am so angry that title nine will not return emails or phone calls, and you cannot reach them during COVID. Why are they not working form home like all other vendors? I ordered an item at the beginning of May- and its June 1st, and I cannot track it- and they will not call back. I have asked by email about 12 times for someone to call- and to boot, I have been charged the full price! Highway robbery.

Ordered an item on Dec 12. Delivery promised by 9 pm on Dec 24. Come to find that Title Nine has delegated this to UPS, which has in turn delegated it to the Post Office, which most certainly does not deliver at 9 pm. Updated info states that the item will be delivered by 9 pm on Dec 27. Same problem, and nobody takes responsibility.

Titlenine boasts 360 day return policy but I am still waiting for credit from items returned over 2 months ago. Tracking verified the items were received by the company. They have not credited my visa. Feel totally cheated out of a put $600. They've lost my business.
Beware if you have to return anything to Titlenine.

Ordered a jog bra that was told was like their Athena bra which they do not have and received and it is nothing like the Athena. Sent 3 emails and no response, very poor customer service and return shipping prices astronomical! Unless you have something you know what you are getting and have liked, buyer beware as to return something is more work than anyone needs especially since these are high priced items to begin with, $69 for a jog bra and no customer service, really! They have lost a customer.

Ordered a package on 6/1. It never arrived and several emails to customer service went unanswered. They are not answering phones because of COVID so directed me to the "Live Chat" functionality. They were "unavailable" in the live chat which sent another email. Totally unacceptable Customer Service

I have supported this company for a long time but no longer will. I recently made a purchase and had to talk with three customer service people to get what should have been a very simple refund corrected. Not worth it to purchase from this company since their customer service is so poor. Most of the products on their site can be purchased elsewhere.

I have emailed multiple times since you cannot call or chat. I placed one order. They are shipping in 3 shipments. I keep trying to cancel and they keep shipping. I have to pay to return. What a scam. They have lost a customer. I am so disgusted with their customer service. BTW, I ordered sports bras and the first two were so horrible, I returned and tried to cancel the rest.

I purchased online 5 Title Nine dresses in June, 2020. I did not receive an order confirmation email for several weeks after this, but my credit card had been charged, so I wasn't concerned. Finally, an email confirmation was sent to me on July 4th. I received the dresses mid July. I tried them on and decided I needed to return 4 of the 5 dresses and exchange the 2 of them for a different size and color. After realizing they do not have anyone manning the phones during Covid, I emailed Title Nine asking for guidance. I also tried to chat online, but I kept getting the"no one is available" message, so I gave up there. A few days later, after not receiving an email back, I sent a second email. It has been about three weeks now, with no email reply. I decided to simply reorder the 2 dresses. I am now waiting for those to arrive. I went online and tried to get a return label to return the 4 dresses, but I kept getting a "our time has expired. Please resubmit your order number and start again" message. In other words, Title Nine is not available for questions or guidance through phone, chat, email. We are talking about almost $400 with of returns I am now worried about getting my money back from.

My order was shipped on May 26 and on June 2 I started to look for it. It went missing and I contacted Title Nine 4-5 times for assistance, but they do not answer their phone or respond to e-mails. Terrible customer service and I am frustrated and disappointed in them. I have been a customer for ever, but I won't be back.

I'm a long-time customer, going back to the Frog Bra days and singing a holiday jingle when calling to place an order. I think their products have always been a bit too high priced and the shipping/returns lame, but their selection, the supportive sports bras they've carried, and the fact that they're independent and woman-founded have kept me coming back. Their customer service used to be good as well, but it's been in serious decline of late, to the point that I don't think I want to be their customer any longer. The examples are too numerous to mention, unfortunately. But they have introduced me to some great brands and I've started shopping directly from those brands, where they actually have customer service.

I made two separate purchases from Title Nine during June 2020. It took weeks to receive the first order and I am still waiting on the second order. The tracking information on the items shows a date in the past for a delivery date. There is no one to take your call if you call customer service and it takes over a week tow get a response from customer service via e-mail which is the only way to contact them. The response was not even helpful. Other companies figured this out why can't Title Nine? I would take your business elsewhere! I will not order from them again!

I purchased 3 items from Title 9 clothing. Two of the items didn't fit. I returned the items. I had to pay $16 for shipping for items that didn't fit. For a mostly on-line retailer, whose items you cannot try on in stores, they should offer free returns for items that don't fit. I will not be shopping at Title 9 in the future.

I placed my order a month ago. Order still hasn't arrived. Order tracking says it was delivered to the post office in my town 8 days after purchase date. One month later still nothing! Title Nine's phones are not working due to COVID and their live chat is also down. I have sent 4 emails and NO response. I am just hoping to get a refund at this point and feel very cheated. Something is not right here. I even reached out to them on Instagram and they told me there is a delay due to Covid. Okay but a month? We have received multiple packages from different companies with no issues at all. I feel scammed.

Just had to ask for a refund after shipment status hasn't updated in 2 weeks. This has happened multiple times with this store. Cute clothes but way too expensive unless you get things on sale and crappy shipment times to boot. They need to get organized!

Ordered the end of may, still not here. Your customer service really sucks, never get a email or call back. Written 8 times still nothing. Last time I order from you.

They charge a very significant fee to return items and don't allow for exchanges so you're just out...kept 12% of my money! There are plenty of other retailers to purchase active ware and I'd go there!

Really frustrated with this company. I have purchased about $500 worth of clothing and love my items but when I returned two items, I never received a refund. I contacted Title Nine twice and they said they refunded my credit card but they did not. I'm hoping to get it resolved but I should not have to spend this much time and aggravation.

I wish I had seen these other reviews before placing my order. I placed a generous order on June 2,2020. And by June 11th the tracking information for the shipment stopped updating. It is now June 16th and of course there is no one answering a phone and your only means of communication is through emails. I have emailed 4 times and still there has been no response. They have my money, I have no shipment, they will not respond - I Feel Robbed! How do I get my money back?!?!

I am unsure as to how to correct an issue when I keep repeating the same thing over again. I feel like I am talking to children less than 6 years old. I order a product, receive the wrong product, pay to ship back, and get another wrong product, and pay to ship back, over and over again, now we are on the 3rd order of incorrect clothing. I am returning the product, getting money back for it, and I will have lost $24 on shipping costs and received NOTHING for my time, labor, research time on their site and shipping costs. Don't waste time/labor or money here, it's not worth your personal loss of revenue.