I'm a long-time customer, going back to the Frog Bra days and singing a holiday jingle when calling to place an order. I think their products have always been a bit too high priced and the shipping/returns lame, but their selection, the supportive sports bras they've carried, and the fact that they're independent and woman-founded have kept me coming back. Their customer service used to be good as well, but it's been in serious decline of late, to the point that I don't think I want to be their customer any longer. The examples are too numerous to mention, unfortunately. But they have introduced me to some great brands and I've started shopping directly from those brands, where they actually have customer service.