On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
TireRack Reviews Summary
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I have never had any problems ordering from TireRack. Local installer has also always done a good job.
I have used Tire Rack for many sets of tires for many vehicles. Always satisfied.
Average, I am unhappy with a monopoly, lack of competition leads to market manipulation.
It was frustrating going to a tire shop where the salesman does NOT take the time to listen to your needs and sell you what you need. It was great using the decision guide and choosing a great option from there!
I love tire rack. I literally have made two orders in 24 hours totaling WELL over $3,500 for my car. It is hard to spend so much at once, but I trust the expertise and professionalism of Tire Rack employees (especially Hunter, in the virtual chat)
I mean, who looks forward to dropping $2k on wheels and tires? Not me, but at least I found expert advice and I bought with confidence knowing the wheels would fit on my car with no issues.
Tirerack makes it easy to get tires, get them installed and move on with life. Always been happy with the at least 4 or more sets of tires I've purchased.
Easy to navigate website and quick shipping. Large selection.
Easily navigated website which guided me through my decision and purchase.
Good service, wide selection of products, installers near you and fast.
I've been using Tire Rack for tires for the past 25years, witout ant issues. I remember ordering a set of Blizzak snowtires (Doing Minus Sizing) with alloy wheels online. After I had placed the order and with in 20 minutes a representative called to let me know that the package I selected would fit my car. I had locked for weeks for a set of alloy wheels that would look good on my car and I really wanted that set of Wheels. The representative heading select a new size package with the Blizzaks and the wheels I wanted. Others would have let the order go through and have the deal with them not fitting after the fact. Tire Rack's customer service is second the none!
I like the interface of the website and it takes you step by step in the ordering process. It was easy to order.
The customer experience has been absolutely unmatched, every single time I purchase from them. I don't understand why would anyone buy anywhere else. It's not like other places have better prices nor better service.
Tire was shipped extremely fast but left completely unsecured in my driveway all day. If I lived in a less austere neighborhood the tire would not have been there when I came home.
I had a problem with shipping I called customer service, my problem was resolved in a quick and professional manner i even got a gift card as an apology. I will be shopping here again and recommending to friends
Great customer service from their call center rep. Very knowledgeable.
I needed a full set of tires. Tire Rack made it easy to choose the right ones for my car.
Best prices available, super quick shipping. Good selection, for BMW, Mercedes, Porsche, weird sizes that nobody else carries. Good installers, lots of options.
The tires were shipped to my nearest Pep Boys before the store opened, and they were just left in the car park. Pep Boys weren't aware that the tires were there and had not brought them inside.
I don't have more to say but there are too many questions on this feed back. When someone is done with their order doing this is the last thing they want to do… so making it too long just erases their good will
Ordered blizzaks 3 winters ago. Ready for new ones. Clicked through and they're on their way. 3 mins or less.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members