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1.8

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Tinder Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from technical issues and inadequate customer support. Many users report being unable to access features after paying for premium memberships, leading to feelings of frustration and perceived exploitation. Complaints about account bans without clear explanations are prevalent, contributing to a sense of mistrust. While a few users have found success in their experiences, the overwhelming sentiment reflects a lack of reliability and support, suggesting that potential customers may want to consider alternative platforms for their needs.

This summary is generated by AI, based on text from customer reviews

service
154
value
156
shipping
66
returns
87
quality
140

We monitor reviews for authenticity

New York
1 review
9 helpful votes
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It's a scam!
December 12, 2019

I paid for the tinder site boost or premium package. (Whatever it's called) I tried only swiping right for 2-3 weeks. I have received 5 matches. That just doesn't seem possible. I'm not hideously disfigured & besides a lot of people are, I only swiped right.
Something does NOT add up. I want my money back.
PS the pic I up loaded for credibility is me at my worst, let's just say I just woke up & took it, honestly.

Date of experience: December 12, 2019
Canada
1 review
0 helpful votes
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Best dating site ever
December 9, 2019

This site let me meet the love of my life. Without downloading tinder I would not be in the committed relationship I am in now. He already already bought me a promise ring. Our wedding is sept 13th 2020 everyone is allowed to come. Thank you.

Date of experience: December 7, 2019
Colorado
2 reviews
4 helpful votes
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Fraudlent company
October 30, 2019

I cancelled my subscription to Tinder 3 months ago. Tinder keeps charging my credit card. They told me to log to my account and cancel my subscription. I told them I already did and do not have an account any more but they keep charging my credit card. "no refund, no subscription, tough luck." That was last month - I just got charged again, (10/28/19) this is a bad company, stay away. I told them that if they did not take care of this pronto, I would send a complaint to Texas Secretary of State.

Date of experience: October 30, 2019
Ohio
7 reviews
33 helpful votes
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WARNING PARENTS!
October 29, 2019

WARNING PARENTS!

Tinder banned my account for no reason. They continued to charge my card. I reported them to the FBI sex crime division because they allowed 9 year old with no clothes on to match. Big pedophile app.

Date of experience: October 29, 2019
Denmark
1 review
1 helpful vote
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Without having done anything wrong. Normal, well behaved serious people, looking to find a partner.

I've been treated as a criminal and they won't end my subscription.

I've been treated as a criminal and have without knowing it, done something wrong. NOT INTENTIONALLY.

So Tinder have permanently banned me from their site and WILL NOT help me refund my ongoing paid subscription.

As I wrote to them, just before someone shut the email connection of

"I have NOT DONE ANYTHING deliberately to over step your terms of use. I have absolutely no idea of why you have excluded me PERMANENTLY as if I am a criminal!

What about helping and teaching us?

And not only this, you won't help me end my paid subscription.

Date of experience: October 24, 2019
GB
1 review
2 helpful votes
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Never thought this online dating could actually work out but persevered and been with my partner 4months. So happy. Feels like we've been together forever. Can't wait to see what the future holds.

Date of experience: September 24, 2019
Florida
1 review
5 helpful votes
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They are criminals
September 24, 2019

I canceled my account months ago and they just keep billing me 29.99 a month. There is no contact info and no way to stop it. Don't make the same mistake I did avoid Tender altogether.

Date of experience: September 24, 2019
Jordan
1 review
21 helpful votes
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I've been in and out from Tinder few times, yesterday I was banned for no obvious reason rather than what they mentioned that I violated the terms of use and community guidelines, I emailed them and I got the same standard response as was on their website like if it's a auto generated email based on your type of inquiry, not a personalized reaposbse as companies should respond, till now I don't have a clue if I really violated any of these terms or guidelines. Shame on them... Really worst customer service ever

Date of experience: September 17, 2019
Arizona
1 review
2 helpful votes
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Banned for what?
September 13, 2019

Banned, no clue why and tinder won't tell me why. I was talking to someone, everything was going well and I was banned. Contacted tinder and their response was "Apparently you violated standards" wouldn't tell me how though. I was tinder plus

Date of experience: September 13, 2019
Ireland
1 review
21 helpful votes
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I met a man on tinder. He turned out to be an alcoholic who broke into my home and beat me in front of my children. I put up a warning profile for other women, if you could stop it happening to someone else wouldn't you? I wish someone had warned me. Tinder banned me yet his profile remains! He's free to do it again. Tinder are as responsible as he is. Great policies tinder- hope you sleep well at night. I don't.

Date of experience: September 2, 2019
Colorado
1 review
7 helpful votes
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Fraudulent
August 29, 2019

Site is a waste of money. It's fraudulent so many fake profiles I wasted my money. You can get more from other sites for free. Jack

Date of experience: August 29, 2019
Spain
1 review
0 helpful votes
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The main advantage of tinder is that it's widely used. It's good that apps like these exist, but they need to cater better to women. The paying versions only help make you more prominent and increase your changes of being liked. But there is actually research to prove what most users already know - female users don't have a hard time getting liked, we have a hard time finding male profiles we like. There is absolutely no way to filter for anything, even language! In most cities the app is full of pictures of physically attractive, weird-looking men. Women almost always need more than looks to go on, for our safety apart from anything else. Until this problem is fixed a lot of women are likely to stop bothering with tinder even as it is and there is no way most of us will bother paying given that currently the paying options don't offer us anything.

Date of experience: August 25, 2019
Nevada
6 reviews
0 helpful votes
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On and off
August 17, 2019

Just like most people, I'm on Tinder on and off throughout the year. The main reason I turn it OFF is because lame people sign up for Tinder. And what I mean by "lame" I mean people who swiped right, expressing their interest, but literally don't know how to communicate or be spontaneous. I guess it varies by city, but geez, have some fun ladies don't be so boring. You are most likely a 6/10 so chill out for a bit.

Date of experience: August 15, 2019
AE
1 review
14 helpful votes
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I've been tinder gold member for few years, recently they asked me to rate and give my suggestions for improving and I did say few points which I think would be great to do so. But instead of replying back to me Tinder blocked and banded my account... if you don't like to listen to suggestions then why would you ask for one? I didn't say anything bad. My point was if I swipe a person 3 times left means I'm not interested in this person so don't bring it up again as its waste of time everyday swiping the same people.

Date of experience: August 14, 2019
New York
8 reviews
14 helpful votes
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Needs to improve
August 8, 2019

As i found some interesting people while using tinder i must say that there are too many scammers. Tinder should pay more attention to them and delete their profiles. Besides that i was happy and entertained to use it

Date of experience: August 8, 2019
New York
3 reviews
13 helpful votes
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Worth trying
August 8, 2019

Great site for casual dating, but didn't work very well for finding serious relationships. However, if you are looking for some fun, I'd totally recommend it.

Date of experience: August 8, 2019
Hungary
1 review
2 helpful votes
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They have blocked my profile because I had made something against their policy. This would have been correct IF THEY HAD NOTIFIED ME FIRST WHAT DID I DO! Luckily I could cancel my subscription and move to other dating site. Stay away from this fraud site, it's completely waste of money.

Date of experience: July 22, 2019
NL
1 review
3 helpful votes
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After using Tinder's boost feature(s)' I've recently tried something new Tinder calls super boost' (i. E. 10 times more views and 6 times duration compared to a regular boost'). The times I tried this in-app purchase, it was always around the same time, same day, on a Tinder recommended time. Regular boost' gave me around 20-30 likes in 30 minutes for a price of ~4,-. The super boost' lasted for 3 hours, with Tinder claiming x100 more views, giving me 28 likes with the same profile as before. I am certainly familiar with deviations in certain features, but this time i most definetely call scam on Tinder. Advertising something which does exactly the same, for 8 (!) times the price. After contacting Apple they recommended me to contact Tinder (2 times in a row), the only answers i got was to contact Apple and (more or less) that they don't want anything to do with this, not their responsibility. Would most definitely advise against any in-app purchases from this sad excuse for a company!

Date of experience: July 20, 2019
Philippines
4 reviews
15 helpful votes
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This site is good to meet new people, looking for love and friendship but beware of some people have bad intension, scammers, poser etc.

Date of experience: June 15, 2019
North Carolina
1 review
13 helpful votes
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Not worth it
June 11, 2019

So usually I love Tinder, but i just got a notification that I am banned. I have no idea why I would get banned since I am SURE I never violated any of their terms. Mostly I use tinder to make friends with other like-minded people. Then when I emailed them to ask why my account got banned, tinder emailed back saying they cannot give me any information and that there is no appeal process so I can never have an account again. Since I already paid for this month, to me that is extremely shady.

Date of experience: June 11, 2019