I placed an order through this website and was not happy with the quality of the items. I e-mailed customer service and was given return instructions to a Hong Kong address for a 100% refund. Unfortunately the post office told me incorrectly that my return shipping method was trackable and the company had to sign for the package. This company gave me the run-around for 1 1/2 months before finally saying they had never received my package. When I tried to go back to their original website, it had totally changed to a different company name and when I e-mailed this customer service, they denied they were the same company. They said I had been tricked by some jerks but that it was not them. So now I am out almost $100.00.