We're the original no-fee ticket site that guarantees the best prices on tickets to live events.
TickPick generally enjoys a positive reputation among customers, particularly for its competitive pricing, user-friendly app, and transparent, no-hidden-fee policy. Many users appreciate the smooth purchasing process and timely ticket delivery, contributing to overall satisfaction. However, concerns arise regarding customer service, particularly in cases of ticket transfers and cancellations, where some customers experienced frustration due to delays and insufficient support. While many expressed willingness to use the platform again, enhancing communication and support during critical transactions could further improve the customer experience and address recurring issues.
This summary is generated by AI, based on text from customer reviews
The process was easy to get the tickets. The app was also user friendly
Tickets were easy to find at a decent price, we enjoyed our experience.
Has some issues with my ticket transfer, emailed TickPick and within 30 min was an answer and a list of possible " what went wrong ". Thank you!
First day was a real disappointment since the day's activities were cancelled...wonder if I could get a refund for that day!
2nd day was a blast! All good experience this day. Hopefully it will be a good day on Saturday as well. Thanks!
The tickets I purchased had great seats for a great price. There was no hassle and no issues at all. Definitely my new go to sight for tickets
Clean organized great space. The venue was big and the stage is perfect and the bars and the Murch are the perfect location.
Tends to have lowest prices, but not always the most selection. I spent an hour picking out what I wanted and when accepting I was given a different row.
Please read user agreement - even with their "guarantee" they are not liable at all. There is no promise what row you pick is what you get, so if you are picky or want to be by friends in a section it's out of your control.
I love how they include fees upfront, but this feels no less risky than buying from facebook or guy on the street.
*edit* = customer service was responsive and there was a response to this review so I upped the stars. I get the sense this doesn't happen often and could happen on any ticket resale site. I got good seats in the section and was a good price at the end of the day.
Used TickPick twice this week for Magic@ bulls games. It's my go-to now. I love the all in pricing.
I got great seats super cheap, 8 rows up from front row
My family and I had a great time and the transaction was easy!
Easy and smooth. Everything went so well. We had amazing seats and loved the show. Perfection.
Experience was great, parking was a little confusing but that's the only complaint I would have.
First time user of TickPick and the process was easy and convenient. Great website to locate and purchase without issues
No fees is great. Pay for what you see! It was great on the site to see the prices and no hidden fees at checkout.
Always a good experience when using tickpick.Good prices.
Seats were great, closer than expected. TickPick made it a great experience.
Thank you for not charging fees. Other companies was gonna charge me $9.84 in fees on a $10 ticket lol. God bless you guys!
The buying process was easy and legit. I like that the fees and taxes are included with the price!
Very smooth and easy experience.
Prices are reasonable and our seats were good
Answer: Hi there, Great question! So as a secondary marketplace where sellers are listing their tickets for sale, the tickets are typically sent electronically via a primary platform such as Ticketmaster, AXS, Account Managers, or SeatGeek (just to provide a few examples). Of course, this is dependent on the venue/event organizer.
Answer: Yes, you would want to list your tickets for a delivery date (In-Hand date) which would directly reflect the day the tickets are available for transferring, listed on Ticketmaster.
Answer: Yes, you would want to list your tickets for a delivery date (In-Hand date) which would directly reflect the day the tickets are available for transferring, listed on Ticketmaster.
Answer: Hi there, You are free to list your tickets on as many platforms as you wish. Please keep in mind, if your listing sells on TickPick you are locked into fulfilling the order. If your listing sells on another platform, you will need to remove the listing from TickPick ASAP to avoid it selling there as well. If they sell on TicketMaster and you do not remove your listing, and then the listing sells on TickPick you will be held responsible to provide tickets to fill the order as well. You will need to monitor your listings/sales very closely to ensure you do not end up with what is called a double-sale.
Answer: Thanks for reaching out! The delivery of the tickets depends on the venue and if there are any delivery delays. We guarantee they will arrive in ample time, 24 hours prior to the event being the latest. Once your order is confirmed, you will get an email with the expected delivery date.
Answer: Hi there, Account surrender means the seller has setup an account that houses the tickets, they would then provide you with the login credentials and you would need to login to the account to view and access the tickets using the login credentials from the seller. It is a valid and safe form of delivery and only used when the event organizer has turned transfers off for that particular event. All sales are backed by our Buyer Trust Guarantee so even with Account Surrender orders, your order is safe and protected by our guidelines.
Answer: Yes, all of our orders have a buyer trust guarantee. If you have any issues with the validity of tickets on your order, you can contact our customer support and we will work with your seller to ensure you have valid tickets for entry at no additional cost to you.
Answer: Hi there, I apologize for the delayed response from our team. Sometimes, if your delivery date isn't until 24/48 hours before the event takes place would be because the tickets are being held and not transferable yet by the venue itself. It is very common for the venues to hold a delay on releasing barcodes to prevent fraudulent tickets from hitting the marketplaces. This is an added security measure out of our control. One of the many reasons you can rest assured with our Buyer Trust Guarantee! We have a dedicated fulfillment team monitoring all orders as they get closer to their "In-hand" date and we will offer replacements whenever possible if the seller misses their deadline to deliver. You may get the tickets before 10/29 so continue to keep a close eye on your emails and let us know if you have any questions.