We're the original no-fee ticket site that guarantees the best prices on tickets to live events.
TickPick generally enjoys a positive reputation among customers, particularly for its competitive pricing, user-friendly app, and transparent, no-hidden-fee policy. Many users appreciate the smooth purchasing process and timely ticket delivery, contributing to overall satisfaction. However, concerns arise regarding customer service, particularly in cases of ticket transfers and cancellations, where some customers experienced frustration due to delays and insufficient support. While many expressed willingness to use the platform again, enhancing communication and support during critical transactions could further improve the customer experience and address recurring issues.
This summary is generated by AI, based on text from customer reviews
Very simple to use nothing was complicated at all. I always use tickpick.
Use TickPick all the time! Always a great transaction and never any issues!
So easy to access from the app on my phone. Had tickets in my Apple wallet within 10 minutes of purchase.
Excellent experience using TickPick...As well as venue itself was excellent...Food and beer prices could be alittle more reasonably-priced...and could use a couple more vendors for food and drinks cause lines are unbelievable...
Couldn't have been any easier. Picked my seats (previewed the view from the seats). And no convenience fees! It was an all around great experience buying tickets on TickPick! I highly recommend it.
Love the fact that you can purchase legit tickets without the crazy service fees. Made it even better the show was great
Everything went smooth with the app and transaction.
Easy to buy great tickets at a great price. The TickPick process was easy and I felt safe and secure throughout the entire purchase process.
I recently purchased tickets to Taylor Swift's Eras tour on TickPick and had a seamless experience. The tickets were transferred to me by the seller within minutes of purchasing, and the price that was listed was exactly what I paid. Because of the price transparency and no fees added at checkout, I saved a couple hundred dollars compared to comparable tickets on other resale sits.
Great concert all around. Robert Smith in top form…
Prior to my event I contacted customer service because I couldn't download my tickets to Google wallet. It ends up that I couldn't because I used a yahoo email for my purchase! The individual (Kimberly) who had my case was there and answered my questions thoroughly up to the day of my event! She also sent me an email that day to tell me she would be available in case I had issues with my ticket and entry to the venue. All went well and we got in without a problem! I would say tickpick is a future choice for tickets and I highly recommend them! Hopefully all of their customer service reps have the same business ethic and care about their customer! Kimberly is exceptional! Thank you!
Bought last minute tickets to the chicago fire game last weekend. Got good seats at a good price. Great that my two $28 tickets cost $56 total. Really liked that there were no fees or add on charges
My wife birthday trip to Boston was topped off with a trip to Fenway to see the Sox play. Good tickets and a fun time was had by all
TickPick is my new " go to " for resale tickets!
Needed assistance getting my ticket sent to me; a representative answered me within minutes and continued to monitor the status until resolution.
I bought tickets to the Taylor Swift concert last minute with an instant transfer and no additional fees. This platform was phenomenal.
Was able to get my last minute ticket to see Waterparks for their Property Tour, and it was a great experience! The price was amazing, the electronic transfer was smooth & easy and I was worry free about getting into the show! Had such an amazing time at the show and it was all so much fun!
Concert was fabulous. All performances were awesome
I was a bit nervous because I didn't buy tickets until about 5 minutes before getting to the gate. But, the purchase was simple, and the delivery of the tickets was very fast. Great deal for the tickets I received
Answer: Hi there, Great question! So as a secondary marketplace where sellers are listing their tickets for sale, the tickets are typically sent electronically via a primary platform such as Ticketmaster, AXS, Account Managers, or SeatGeek (just to provide a few examples). Of course, this is dependent on the venue/event organizer.
Answer: Yes, you would want to list your tickets for a delivery date (In-Hand date) which would directly reflect the day the tickets are available for transferring, listed on Ticketmaster.
Answer: Yes, you would want to list your tickets for a delivery date (In-Hand date) which would directly reflect the day the tickets are available for transferring, listed on Ticketmaster.
Answer: Hi there, You are free to list your tickets on as many platforms as you wish. Please keep in mind, if your listing sells on TickPick you are locked into fulfilling the order. If your listing sells on another platform, you will need to remove the listing from TickPick ASAP to avoid it selling there as well. If they sell on TicketMaster and you do not remove your listing, and then the listing sells on TickPick you will be held responsible to provide tickets to fill the order as well. You will need to monitor your listings/sales very closely to ensure you do not end up with what is called a double-sale.
Answer: Thanks for reaching out! The delivery of the tickets depends on the venue and if there are any delivery delays. We guarantee they will arrive in ample time, 24 hours prior to the event being the latest. Once your order is confirmed, you will get an email with the expected delivery date.
Answer: Hi there, Account surrender means the seller has setup an account that houses the tickets, they would then provide you with the login credentials and you would need to login to the account to view and access the tickets using the login credentials from the seller. It is a valid and safe form of delivery and only used when the event organizer has turned transfers off for that particular event. All sales are backed by our Buyer Trust Guarantee so even with Account Surrender orders, your order is safe and protected by our guidelines.
Answer: Yes, all of our orders have a buyer trust guarantee. If you have any issues with the validity of tickets on your order, you can contact our customer support and we will work with your seller to ensure you have valid tickets for entry at no additional cost to you.
Answer: Hi there, I apologize for the delayed response from our team. Sometimes, if your delivery date isn't until 24/48 hours before the event takes place would be because the tickets are being held and not transferable yet by the venue itself. It is very common for the venues to hold a delay on releasing barcodes to prevent fraudulent tickets from hitting the marketplaces. This is an added security measure out of our control. One of the many reasons you can rest assured with our Buyer Trust Guarantee! We have a dedicated fulfillment team monitoring all orders as they get closer to their "In-hand" date and we will offer replacements whenever possible if the seller misses their deadline to deliver. You may get the tickets before 10/29 so continue to keep a close eye on your emails and let us know if you have any questions.