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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very easy and organized happy with tickets on sale and how they do it
You're great, but how do I get into venue? Will something else come that I show them?
User friendly and easy maps
The tickets did show up in the following day.
I've received about 4 emails stating 8 need to confirm my ticket purchase with a confirmation code, but it doesn't say where to confirm. There is no link and ask the emails are confusing to the point I have no idea if my tickets are validated or not. Very frustrated!
I would rather have a paper ticket option. That way we have it in our hands
I clicked the wrong date when purchasing the tickets and called in right away to change it 4 days in advance. I waited on the phone for a while and when i finally got through they told me theres nothing they can do and to call the ticket insurance company called Allianz. So I called them and waited, when i finally got through they told me theres nothing they can do and to send an email to their team. When i did that it took them 3 business days to get back to me (the day before the event) and they also said there is nothing they can do. All in all make sure you check your dates when confirming your purchase cause they dont do anything to help you otherwise.
Smooth and easy. Caught off guard by 33% processing fee. Not fair to show that once the purchaser is "on the clock".
Just about as soon as I paid for the tickets they were emailed. I think I overpaid for them but to me it is worth the concert we want to go to. That is the only reason I gave it a 4 instead of a 5...
These tickets were overpriced, not happy about the way the website hides the breakdown of costs and barely mentions that the final price differs from the listed price. Probably will not use this website again.
Thank you for the quick processing. We received emails quickly and the prompts were easy to follow.
Ok to use, but didn't realize until after order was placed that I was utilizing a secondary market purchaser (my fault for not paying close attention), and there was no way to cancel order. Had searched for the venue website schedule, and this was the first site that came up. Could have ordered directly from venue for 1/2 the price.
Tell people about it and hopefully they'll get on the and use it
Hoping the transfer process goes smooth as I purchased these for someone else and am not going. Awaiting tickets still via email, want some time to figure it out.
Easy to complete purchase. I was able to select the tickets I wanted and complete the necessary information to receive the tickets..
Easy to use and good follow up regarding the experience. Thanks
Nothing at this moment but when I think of something I will right back to you
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members