The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Easy to use but not until I placed the order was I surprised with a high service fee. Not sure I would have considered if I knew before.
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Easy, I have no problems ordering my tickets the biggest problem was was trying to decide which ones I wanted other than that it was easy as 123
The service fees are excessive however, the process was fairly easy. I would definitely revisit this site for my next concert. I'm excited!
I am 100% satisfied with my purchase. The site is easy to understand and ordering was a smooth process.
Efficient, effective, easy and there exciting. The whole process was much easier than I expected and I have ordered on line tickets elsewhere from time to time and kind of dreaded the prospect of do so again but was very happily surprised.
Honestly I feel as if the service fees are a little expensive. Also I dont like how you guys are somewhat making me write an review to confirm my order purchase! Anyways everything else was pretty cool lol
Easy to work with very satisfied. Had no trouble what so ever. Very Happy that I did not struggle. Very good to buy tickets at.
Great seats and instant delivery. Quick and efficient service. Will definitely use this service again and thank you
Able to pick and pay and download... what more could one ask for?
I especially like the possibility of downloading tickets and having on hand before getting to facility.
The service is not the best. I had better expectations. I hope with time it can improve. I hope with time it can improve.
Was so quick and easy! And i got my email and tickets so fast. You guys made everything so easy to find ans get too. Now I just can't wait until the concert. You guys rock! Thank you.
Should at least provide information about place and time for ticket pick up immediately. Visitors that stay at hotels are often no familiar with New York.
I was very pleased with how quick and accessible everything was on the site. Checking out was easy. The service fees, however, are too damn high. Also, the "sales tax" wasn't included in my overall total, it was a random additional charge on to my account that I had to call and question. I ordered my Foo Fighters tickets as soon as possible and will update my review as soon as my tickets come in.
Everything was great! Very fast service and accurate as well. I will for sure be doing business with you guys again.
Mention should be made of the service fee much earlier on in the process of purchasing ticket as it gives misleading information about the cost of the transaction. Having to write this review is also not welcome.
Easy to use. Found hopefully good seats. Lots of price options available.
Didn't like the $7 fee for electronic tickets.
Good this my first time use this site to buy anything off. It had descent selection one what i was looking for, the prices were lower than other sites fees about normal price but there need to be other ways of deliver other than email.
Delivery by email $8 give me a...
And fees $$ crazy
It was easy otherwise, got my tickets right away
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