• Tickets.Expert

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Tickets.Expert has a rating of 3.63 stars from 1,399 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tickets.Expert most frequently mention service fee, great experience, and cant wait. Tickets.Expert ranks 10th among Tickets sites.

  • Service
    20
  • Shipping
    14
See all photos

What reviewers want you to know

Positive highlights

  • Worked well, but what about an $85.00 service fee on a relatively inexpensive ticket price.
  • Love the website and this has to be 100 characters so type type type

Critical highlights

  • The service fees are hidden until check-out, which is NOT GOOD!
  • Horrible experience and even worse customer service!
How would you rate Tickets.Expert?
Top Positive Review

“Prompt delivery”

Gary C.
2/17/22

We are pleased with how fast our tickets were delivered to our email. Thank you for making this happen so sesmlessly

Top Critical Review

“SCAM”

Colin B.
7/9/22

Paid for the tickets and recieved no confirmation or receipt. The website said when I purchased on the 24th June that my tickets would be texted to me on the 1st of July. When I didn't get confirmation I emailed, no response. 2nd July I phoned customer services and was told to email with the subject urgent. No response. The event was the 4th of July and I had to buy new tickets from a different provider. I emailed again to explain i never recieved the tickets, they emailed back saying it was emailed to me on the 24th of June. No emails at all, including junk mail and other folders. I feel totally robbed and there's nothing I can do about it. Avoid like the plague! Buy tickets from ticket master.

Reviews (1,399)

Rating

Timeframe

Other

Reviews that mention popular keywords

service fees (183) service fee (183) 100 characters (39) customer service (33) service charge (54) ticket price (41) purchase tickets (39) 100 words (11)
Thumbnail of user karenr214
1 review
0 helpful votes
February 19th, 2018

I am not happy about having to do a review before I can get my ticket this is frustrating and stupid

Thumbnail of user susanw206
1 review
0 helpful votes
September 27th, 2017

Ticket prices are very high and then added service charge is more than any other company I have ever used. Tickets are not emailed when ordered which leads to concerns over delivery.

Thumbnail of user geraldl43
1 review
0 helpful votes
September 28th, 2017

Easy to navigate and see the section you are buying tickets in. But then they didn't give seat numbers after I purchased the tickets, just the row number and section. I hope all the seats are together! Also, the service charges are the highest I've ever paid. I'll be taking Tickets. Expert off my list to buy tickets from in the future.

Thumbnail of user lisap240
1 review
0 helpful votes
August 2nd, 2017

I ordered my tickets however this is a conformation e mail stating I purchased said tickets but I do not have the actual link on receiving the tickets. If I am putting in a review why would you ask for one now before I have received my actual e-tickets? Hopefully after I write this It will be sent to my e-mail not the day of or before the actual concert date.

Thumbnail of user donaldj27
1 review
0 helpful votes
November 11th, 2017

Very simple and secure... I didn't like the expensive service fee of $31.00 per ticket. Don't think I will use the service again. I would have saved $62.00 dollars at the box office if I wasn't so lazy.

Thumbnail of user miriamk16
1 review
0 helpful votes
January 11th, 2018

If it's important to you to have this out of the way - this is not the way to go. It reminds me of the camp out to get tickets things in the old days - kinda stressful

Thumbnail of user wendyh121
1 review
0 helpful votes
November 16th, 2017

It was ok, but too much trouble to print my ticket. And a service fee of 20 dollars making my total be over 80$.

Thumbnail of user non297
1 review
0 helpful votes
October 9th, 2017

Where are my tickets?

Thumbnail of user alexandera43
1 review
0 helpful votes
October 21st, 2017

As subject stated, there's an outrageous $15 fee for paperless tickets, on top of the $15 service fee! And there was no option for anything else since I bought the tickets on the day of the show.

Thumbnail of user louannm4
1 review
0 helpful votes
July 27th, 2018

15.00 upcharge tax and a delivery fee for sending a email!

Thumbnail of user ns70
1 review
0 helpful votes
September 29th, 2017

I am expected to write a review before I get my tickets? Doesn't make sense. If I get my tickets right away, I will be satisfied. I do NOT want to post my review. This makes no sense.

Thumbnail of user daniell1776
1 review
0 helpful votes
February 13th, 2018

Service fee is too expensive. I ended up buying the event insurance in the event I can't attend the concert. Because of the additional cost for the service fees and insurance, I had to sacrifice for sub par seats.

Thumbnail of user omarh36
1 review
0 helpful votes
January 19th, 2018

Why? They charge the surcharges and do not specify them in a first
Pls let us before we purchases thank you

Thumbnail of user saml150
1 review
1 helpful vote
October 30th, 2017

Ticket prices were $64 but service fee and delivery fee were $30. This is insane. I don't want to use this website anymore.

Thumbnail of user nat4672
1 review
0 helpful votes
October 15th, 2017

There are too many steps to receive a order that I paid for. I shouldn't have deal with doing reviews with a third party. Just send my order. Also lower those service fees.

Thumbnail of user paulaf29
2 reviews
0 helpful votes
July 14th, 2017

I had been searching to find good tickets to a nearly sold out concert. I was thrilled when I found them on Ticket. Expert. I admit the service was excellent as the tickets were available for download within minutes after purchasing. Unfortunately, this is when I noticed a $117.12 service fee had been applied to each ticket! Needless to say, I am very disappointed.

Thumbnail of user cantb1
1 review
0 helpful votes
February 21st, 2018

Wheres the tickets why do I have to type 100 things to find out this can't be right still not enough words

Thumbnail of user mb238
1 review
0 helpful votes
August 10th, 2017

User friendly, but service fees are ridiculous! Unfortunately I will not receive my tickets until 2 days before the show which is in December. But I had to pay for them today. Personally I think I shouldn't have to pay until I receive what I bought. I hope there is not a problem when the time comes.

Thumbnail of user cesarr19
Cesar R.
1 review
0 helpful votes
October 10th, 2017

I also bought these for some clients and the fees are so obscure that it is not reflected on the invoice and I cant expense something that isn't shown on the invoice for its only on my credit card statement.

Thumbnail of user tiffanyw55
1 review
0 helpful votes
May 23rd, 2017

I could have purchased a 3rd ticket for what their service fee cost. $18 per ticket is ridiculous. They say their service fee is to maintain their website and excellent customer service... but almost $40 in service fees on two tickets is not really screaming customer service... but that's just my opinion. That being said, my tickets were sent almost immediately to my email account and in my hand within 2 minutes of the order. Doesn't anyone send a hard ticket anymore? I miss a good old ticket stub for my collection.

Thumbnail of user kb198
1 review
0 helpful votes
November 14th, 2017

Large service fee per ticket... feeling leery about purchase after all...

Thumbnail of user rayellg
1 review
0 helpful votes
November 3rd, 2017

The $15.95 service fee is unbelievable! They try to trick you a the very end when you click the button to fully complete the order. It was a quick process, but the fees are way too much money.

Thumbnail of user kristas17
1 review
0 helpful votes
September 30th, 2017

Fees are INSANE! Bought 2 tickets for $97 a piece. My card was charged $267! I'll never use this site again. I let my friend find tickets for me. Never should of trusted someone else to buy my tickets

Thumbnail of user ronaldl47
1 review
0 helpful votes
October 15th, 2017

Confusing. NooooooooooooooooooooooooooooooooooooooooooooaooooooooooooooOoooooooooooooooooooaioooooooooooooooooooooooo

Thumbnail of user mikeh325
1 review
1 helpful vote
June 15th, 2017

Fees are pretty ridiculous. Got two tickets for $75 and paid $192 including $25 for "delivery". They were emailed to me

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Industry Experts Finding Tickets for Sports, Concerts, Theater

How do I know I can trust these reviews about Tickets.Expert?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Tickets.Expert?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business