Thrive Market Reviews Summary
Thrive Market has a rating of 2.9 stars from 2,125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thrive Market most frequently mention membership fee, credit card and free trial. Thrive Market ranks 3rd among Meal Delivery sites.
The site is easy to navigate. Items are clearly labeled and easier to compare than many sites to include Amazon.
The breakdown for pricing is more consistent... such as price per ounce, rather than per item or a variety of ways to compare pricing. There have been times when items are out of stock. That is frustrating, but understandable due to supply chain breakdown during pandemic. Shipping is generally free for a modest order. The seldom times when items arrived damaged, they always refund or replace.
For those of us who don't have access to a organic store, this market makes it easy. I have been a member before, but was so close to shopping at other organic stores it didn't make sense to continue mail order. But now that I am not anywhere near organic I really appreciate this store. Thank you.
We're so happy to be of help to you, Karen, thanks for sharing!
I went through THREE agents before they tried shoving me on a forth agent. All I wanted to do was CANCEL MY GODDAMN AUTOMATIC RENEWAL. I used it ONCE in August 2019. Than in August 2020 I wake up to a $60 charge and auto renewal. I spent almost an hour chatting with customer service and 4 different agents to have it NOT CANCELLED. So now I have to make a dispute with my credit card company because these leeches won't let me freaking go and it's beyond frustrating. Gave all 3 my details to cancel, it goes silent than I'm back in the queue for the next available agent.
They have good price on a range of keto products. And the often have specials.
So all in all, a very good service. And you get your money back during first order or at least I did.
Delivery times are quicik. And you will be amazed out thoroughy they pack items.
Highly recommended.
Awesome, thanks so much for sharing your experience, Conn!
I love that I don't have to check every label! With Thrive you know you are getting the good stuff!
Thanks for putting your trust in us Jay, we're so grateful for our members like you!
I'm happy with all aspects of this company except for the deceitful marketing. Joined because offer said 25% off first order. Only at checkout did it say the limit was $20. Often offered a free gift, but, it never comes.
Hi Dawn, we're so sorry if the coupon cap was unclear, this was definitely not our intention. Our Member Services team would be happy to help with any questions you have about missing items or how to add a gift to your order!
Great quality products at very reasonable prices, shipped directly to my door! I love the ease of shopping, the selection of products, the pricing, and the expedient shipping.
We're so happy to hear it, thanks for the review, Mechelle!
Love it! I have been looking for a way to support businesses I share the same values with and this is a way to find these companies.
Amazing, thanks for being a member, Victoria!
I've been a member of Thrive Market for a few years. They have come a long was as far as quickness in shipping. I also thought they did a great job during the start of Covid Quarantine. They offer a variety of great products that are acceptable by my food standards and 80% of the time the products are cheaper than what I could get for the same brand locally. I'm not sure if I just luck out or what the case is, but I almost always receive free shipping and some sort of discount or free product which makes the savings totally worth it.
Any contact I've had with them has been speedy and kind. Sometimes their availability of products isn't great but, you have to remember that they are trying to bring you top quality products at a lower price, which can't always be easy in our greedy, every-person-for-themself, society where money speaks louder than health.
Originally I had planned to discontinue my membership but find the online ordering or products at the price too good to pass up.
Thanks for sharing your feedback, Rochelle! We're happy to have you as a member, our team is working hard to increase our inventory levels and we appreciate your understanding.
Thrive has been a lifesaver! My daughter has celiac's disease and recently left for college. It is so easy to ship her gluten-free food! And with the pandemic, Thrive is a no brainer for a safer shopping option!
We're so glad to hear we've been of help to you and your family at this time, thanks for sharing!
I've been with Thrive for a few years and would not do business with any other online grocer so to say. My order has always been delivered way before the arrival date, everything is well wrapped, never had any breakage. Thrive Brand is just as good if not better than name brand. I recommend Thrive over all the others, hands down.
We're thrilled to hear this, Lyn, thanks for being a member!
Thrive is great for the community and has decreased the paper by not including the inventory. Though the packing paper is great, the THRIVE products are all in nonrecyclable plastic one use only packaging. Please suspend your use of plastics.
Additionally the Kosher certification for the beef and porcine broth is bogus. Porcine is pork and that is not kosher ever, no matter waht form it takes and the beef broth is certified by the same organization. Once an organization certifies one item then their reputation and methodology is expected to be the same for all the items which they certify. Thank you for your consideration.
Thanks for your feedback! Breakable items are always packaged in reusable plastic zip bags to prevent damage to other products in transit. Our Member Services team would love to look into your Kosher certification inquiry if you can let us know which product(s) you are referring to.
The thing that is discouraging to me is that different products are all on different pages. Why is that? If I look in the gluten free section, I cannot find things that are the same ie: crackers. Perhaps I am using it incorrectly. I do love your selections and prices in general..
Thanks for your feedback, Sandy! If you are shopping under a category like Gluten-Free, you will see an assortment of Gluten-Free items not grouped by category. If you'd like to group them by category, you can hit the "Filter" button and choose from the "Category" list there!
The prices are not great. They have a ton of out of stocks. I have received items damaged. It is impossible to try something like a chocolate bar because they have a minimum, usually 3 that you have to order. So rather than spending $3.49 on something you want to try you have to fork out $10.00 on multiples of something you may not like.
Thanks for sharing your feedback! Our team is working hard to get our inventory back to pre-COVID levels, our Member Services team would be happy to help with any order issues.
I've been a member of Thrive Market for a long time I love the products and customer service is excellent, But the minimum amount needed to receive free shipping it's too high. Especially after paying a yearly membership fee. Also they continue use an excessive amount of packing material and over sized boxes for delivery.
Appreciate the feedback! Our packaging is made from 100% post-consumer recycled materials & designed to keep your order safe during shipping
I am so grateful for Thrive Market. There are no markets in my community that provide healthy alternatives I need without traveling a long distance to Whole Foods. It is also a pleasure to be a part of a business that gives back. Keep up the good work.
Thanks for the review, Tahica, we're so grateful for our amazing members like you!
I liked the products themselves. Part of the reason I gave Thrive a try is because of the societal/environmental aspect. Everything I ordered was wrapped in plastic bags, most of them which did not require any. If anything, most could have been put in ONE plastic bag if water damage was a concern, but really it could have been sent in a box with no extra plastic packaging. The packaging would be the reason I would discontinue because I find it hard to believe that the carbon foot print is less given how much plastic is used. Otherwise, I really do love the service and products and ability to search in a customizable way.
Thanks for your feedback, Yvonne! We definitely do our best to keep your items safe and secure during shipping. Know that our boxes and packing paper are made from 100% post-consumer recycled materials (i. E. much more environmentally-friendly than packing peanuts).
I absolutely love Thrive Market. Such an easy and convenient way to get all the products I want with the added benefit of a discount. It actively makes you want to lead a healthier lifestyle which is great. As well, the way their site is laid out allows you to find and stumble upon new brands/snacks/everything!
Wow! We're so happy to hear you're enjoying shopping with us, thanks for sharing!
Love the store/service, but the delivery times are too long, unlike Amazon. If they can fix that I would rate them 5 stars.
We're glad to hear you're enjoying the service, thanks for sharing your feedback!
This site facilitates the purchase of healthier options in a great way. It is easy to find gluten and dairy free products easily without stressing too much at the store and spending so much time over there. It is a great and innovative way to shop for groceries! Love love love
We're thrilled to hear you're enjoying everything, Kimberly! Happy shopping!
About the Business
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your feedback! We're so glad you're enjoying our site and services and we're so happy to have you as a member!