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Thrifty Rent-A-Car

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Florida
4 reviews
18 helpful votes
Follow Emma S.
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Disgusting
September 11, 2023

Literally the most repugnant vehicle I have ever rented in my life.
No one available at pick up for pre-inspection (10am).
Vehicle was filthy, germ ridden, like a builders vehicle it was so dusty!
Would not recommend & will NEVER use thrift store rental again!

+7
Date of experience: September 11, 2023
Maine
1 review
0 helpful votes
Follow Aquanis J.
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When I initially checked in at the NO airport location, I was told there was a 30 minute wait for a car because they were being cleaned, but that didn't stop Thrifty from putting a hold on my credit card. I asked the clerk how long I would have to continue waiting, and she said really had no answer, very non-responsive and looked like she did not want to be bothered. I know it's a holiday, but you chose your profession, not me. And Thrifty, you need to do better. Your rentals are not cheap and from the way this long line is looking, you can afford to hire more workers to wash cars. OR, stop taking reservations. It's just that simple. NOW, I've been waiting almost 90 minutes.

Date of experience: November 23, 2023
Georgia
1 review
1 helpful vote
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Misleading sales pitch
September 20, 2023

I booked a package through Travelocity, which included a rental car with Thrifty Car Rental. This included a damage waiver. When I got to the counter, I thought the agent was reviewing my package with me, but instead he signed me up for roadside assistance and another damage waiver at double the original price. This added an extra $115 to my 2-day compact car rental which was already $200. When I found out after the trip that this had happened.
The car was filthy and dented when I got it, and no one bothered to look at it with me before we left the lot. It also smelled, so we stuck a clip-on air freshener in the vent.
The company has ignored my requests for a refund. I even went through Travelocity, and they were denied. This is unacceptable.

Date of experience: September 20, 2023
1 review
0 helpful votes
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Rented a luxury car in Phoenix for my father's funeral to drive family around when I came down from Alaska. Car was dirty with used tissues in the console, but the only one they had. A/C went out at 117 degrees. Drove for two hours to return it. They said they would have another luxury car ready. They put me in a Ford Escape saying it was comparable. They had upgrades from a luxury car, but refused anything better than a ford escape. Won't use them again, or any partner. Lots of options out there. Would not recommend anyone use.

Date of experience: August 24, 2023
Rhode Island
1 review
0 helpful votes
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Scammers
August 10, 2023

Pls do not rent from this company they are scammers. They scam you into taking additional fees that are hidden and did not know you are signing for. My bill was 160 and they took 287 from my account because of this additional fees that I was not told about. They are the worst customer service that could not do anything to help. Bought gas still took gas money from my account and they are making you pay rent for where they park their cars at the airport. Don't go there.

Date of experience: August 10, 2023
Florida
1 review
0 helpful votes
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SCAMMERS
October 9, 2023

Thrifty doesn't even deserve one star.

The airport located in Philly, scammed and robbed me of $300. I was charge $300 more than what I initially paid for. They lied and said the call was dirty but mind you it was not. I had the rental for 3 days; this is a complete lie and scam. The company has no direct contact for the Philly location, I was transferred around multiple times through customer service in Texas. The Philly located knew that I would not be able to contact them directly face to face and by phone which is why this is a scam. They took advantage of the fact that I needed to take a flight and would not be able to speak with them face to face. I am placing this complaint to warn people to stay away from Thrifty car rental.

Date of experience: October 9, 2023
Minnesota
1 review
0 helpful votes
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Insurance dispute
July 5, 2024

I have an insurance dispute. I asked for a call back three times. No one will call me back. They just wante to do it through email. If I can't talk to person, I will never rent from this company again. Once they get your money they don't want to deal with you

Date of experience: July 5, 2024
Georgia
1 review
0 helpful votes
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Poor Service
November 2, 2023

I had an absolutely dreadful experience with Thrifty. Their service was subpar, and I encountered numerous issues during my rental. When I expressed my concerns, they offered a mere $100 voucher as compensation, which I had no interest in. I tried to communicate my preference for disputing the charges or receiving a discount for a future rental, but they seemed uninterested in addressing my concerns properly. It's clear that they prioritize their voucher offers over customer satisfaction. Because of this experience, I will never use their services again. Thrifty's lack of customer-centricity and their dismissive approach to resolving issues make them a company to avoid.

Date of experience: November 2, 2023
Virginia
1 review
0 helpful votes
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PAID $56.64 MORE THAN WHAT WAS SHOWN DURING BOOKING. We booked through Thrifty for one day and paid $39.93 at the time of reservation and was due $19.6 at time of rental. We extended the rental for one more day and paid &16.71 and was due $59.76 at time of rental. So total was $136. But they charged us $136,$39.93 and $16.71 which would be total of $192.64. I called customer service and said that they told me that $56.64 was tax but how can they overcharge me $56.64 when on receipt it is shown $136 and when reserving, it is shown that total would be of $136? Can someone SUE THRIFTY for overcharging than what was shown during reservation and claim later that it was tax?

DO NOT BOOK FROM THRIFTY

Date of experience: February 19, 2024
Ohio
2 reviews
1 helpful vote
Follow Robert C.
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I reserved a mid size car for Oct. 28 2023 at Boston Airport for 264.00. When I got there I was offered an electric car, I have 0 experience with electric cars,instead I was given an SUV and my bill was 600.00. I can't believe they charged me 400.00 more because I didn't take the electric car. What really makes me mad is they gave me the SUV because that's all they had, so I was charged SUV price even though that's all they had left and my reservation was for a mid size car.

Date of experience: November 4, 2023
Colorado
1 review
0 helpful votes
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Over sized van
September 25, 2023

Rented a car at LaGuardia Airport Thrifty Car Rental and got stuck with a 12 passenger van. It was a real chore driving and detracted from my wife and I enjoying our vacation. I should have got an advanced notification then I could have made different arrangements.

Date of experience: September 25, 2023
North Carolina
1 review
3 helpful votes
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I would give no stars for dishonest and outright corrupt customer service, if possible. While at the counter, discussing rental package options, I erroneously expected honesty. I had just gotten off a terrible and delayed flight with two children in tow. I said NO to extra charges such as "Premium road side service" and was charged anyway. I did not see this when I signed at the end. Vehicle engine light lit up during our trip, mileage only 67,000 miles. I will never use this dishonest company again. I hope customer loss was worth $60

Date of experience: August 13, 2021
Washington
1 review
0 helpful votes
Follow Brenda F.
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I dropped my rental at Jacksonville International this morning 5:30am I could not find a dropbox. I put the keys in a white box on thriftys desk after searching for the dropbox I almost missed my flight. I parked the rental in H26 now I can't get a live agent to explain where I put the keys. What do I do now?

Date of experience: October 15, 2023
Michigan
1 review
0 helpful votes
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I **PRE-PAID** for a rental. I was REFUSED the rental due to not having a card from a "brick and mortar" bank. I use Chime. I offered to have someone at home give them their card info, I had cash, I had my cards which had money on them, and again THE RENTAL WAS PAID FOR BY ME ALREADY IN FULL. BEWARE they DO NOT care about the customer. They will GLADLY take your money, but then refuse to give the car. Still waiting to hear if I even get a refund.

Date of experience: July 1, 2024
California
1 review
1 helpful vote
Follow Hossein N.
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I wish there was an option for 0 star. They even don't deserve one star. I have rented more than 100 cars from different car rental companies during the last 10 years. For new year holidays I had to rent a car with thrifty because all other companies didn't have anything available and it was the worst experience ever. Just can say avoid this corrupt company.

Date of experience: January 8, 2020
Georgia
1 review
0 helpful votes
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SCAM
June 10, 2024

#1 DO NOT RENT WITH THRIFTY USE LITERALLY ANYONE ELSE #2 If you must rent with Thrifty when you pick up your car DO NOT SIGN ANYTHING! ( also record any and all interactions with their employees) When picking up my car at PDX I was asked by the clerk if I would like to add insurance which I declined. I was then told my card would be charged a deposit that would be held until the car was returned and then it would be released. I was told to sign here to acknowledge the deposit being held until return. According to Thrifty I was actually signing for the insurance which I had just previously declined. Now I have a $277 charge they refuse to refund. Apparently this is common practice for the crooks. https://community.clark.com/t/thrifty-car-rental-scam/922

Date of experience: June 10, 2024
New York
1 review
1 helpful vote
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Renter Beware!
June 17, 2019

Do not! I repeat do not rent from Thrifty Car Rental. They rip you off. Did business with them May 26 - June 2 2019 Orlando Florida Airport terminal. They not only dont give you car or equivalent, they downsize you as well. Car is filthy and gas tank isn't on full. Complain to customer service area manager nasty as well. Tells you this is all we got. Add insult to injury they bill you for each toll administrative cost of $9.99 plus the nominal toll. Your told they can do this 9 times on the invoice in the mail. Never a word about it in person. All this and they make you wait on a line due to lack of help to bilk you out of your hard earned money.

I booked this on Priceline and Thrifty would not honor their price despite the fact I had a receipt. Lets review... cost more, get less, poor customer service and the bills keep on coming once your home. Feels more like a divorce than a good marriage here.

Date of experience: June 17, 2019
California
1 review
4 helpful votes
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Car REEKED of SMOKE for mother and son
July 29, 2021

Waited in line over an hour for a car and when we got one, it reeked of smoke! It had 57,000 miles on it and for 57,000 miles there was a smoker in that car and then Thrifty chose to
Give it to a mother and her young son! Thrifty should be ashamed! Our clothes and hair reeked of smoke, my son got sick half way through the trip and no one wanted to go anywhere because we would have to ride in that awful smelling car!

Date of experience: July 29, 2021
Missouri
1 review
1 helpful vote
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Terrible car rental company
October 3, 2022

First off they didn't have the car I requested, then when we had to extend the car rental they did not reimburse us for the tank of gas they said they would give us. Then the stupid lady that helped us extend the contract was so busy telling us about her stupid daughter's wedding that she never bothered to ask us if we would be going on any toll roads which I would have said yes. We got charged $15 every time we went through a toll booth on the Sam Houston parkway so basically it cost 99.75 to get out of Houston. They did a very poor job of extending the contract and explaining everything to us. If I had known all of this we would have left the car there and gotten a ride to the Enterprise rental car company instead. I have a feeling that this company has screwed over a lot of people. Their staff is the most incompetent people I have ever seen. Please I implore you to stay away from Thrifty/Dollar car rental.

Date of experience: October 3, 2022
New York
1 review
0 helpful votes
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I had a rental agreement with Thrifty including all taxes and fees. When I arrived at Dulles in Washington DC at night with my family we were shuttled out to the rental office. They told me I could not use my credit card insurance which I have used for decades in many countries and states. They forced me to accept an additional $700 for insurance and fees. Such a con, and I had no options at that point. I wish the government or someone would do something about this company and industry. A person should be able to know what they are going to be charged before making an agreement.

Date of experience: April 7, 2021

Overview

Thrifty Rent-A-Car has a rating of 1.1 stars from 119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thrifty Rent-A-Car most frequently mention customer service, credit card and rental car. Thrifty Rent-A-Car ranks 212th among Car Rental sites.

service
59
value
61
shipping
23
returns
32
quality
41