Threadup

I ordered clothes and what I received was not what was described. Aside from most items being mis sized, the denim jacket was tattered and full of holes. It's Non-returnable and so I'm unable to return it. I'm left with a useless rag.
The other clothing fit poorly and I am being charged a $2 restocking fee per item. In addition, I opted to pay for shipping so that I'd get everything refunded to my credit card since do not want store credit.

I almost cleared out my closet and sent them items in perfect condition. I am getting close to nothing back. Even a brand new BCBG blazer with tags still on they sold with a discount that I wasn't informed off and they tell me after I'm getting even less back for it. This is an absolute scam and I regret doing it with every bone in my body. I would have rather given it away for free than give any profit to this horrible company. I will be reclaiming all of my close and end up losing money in the process but I will not give them my clothes for free. They say they donate clothes that are not sold in their stipulated time period but I highly doubt it. Stay far away!

They sent me a "comeback" coupon that didn't work. When I finally contacted the so called customer service via "chat" they were useless.
It's a scam to get people back to the site. I wasted time looking and then tracking down customer service. No phone availability.
Truly an awful experience

Wow! Very impressed with this site. It's very similar to The RealReal, but has a bit better prices when you wait for sales on your favorite items, and also has returns on all items. The Real Real, on other hand, only accepts returns on sales 30% or less. Plus I've ordered more things that actually fit me at this site than any other site.

After finally getting someone to answer me email. I am more angry. I sent them 2 large bags of nice designer shoes, purses, and clothes. I was told they received my items. Now they tell, me they lost one of the packages and gave me a 35.00 credit. I was robbed. There were new designer items in those bags. I am thinking when they saw what was there they kept them for themselves. I feel like I was robed. They should be ashamed to be doing this to people.

My review is twofold.
As for selling to ThreadUp - DON'T DO IT! I sold a boxful of Torrid and Lane Bryant tops, jeans, boots to them, approximately 20 pieces, and received $8.36. Pitiful and disgusting.
As for buying, if you stick to the clearance items, you can get some really great deals. I recently spent my $8.36 credit and got a pair of Lane Bryant capris, Lane Bryant dress pant and Torrid dress pant and spent an additional $31.01, including shipping.

I had the opportunity to shop with this site last year, I've gotten some very nice pieces for my closet. I have had an issue with filtering. I purchased three pieces not appropriately assigned to the right category. Two I was able to gift to a younger person.The third piece I still have because I know no one that tall and heavy. More recently, I've been unable to re-establish my account and support has been able to resolve the issue. I don't want to have to signup with a new email.

I sent in two large kits and four months later they had still not been processed I contacted Threadup but they only responded when I said I'd pay the return fee. I was informed that I'd have the items back in three to four weeks. Two months had gone by and I had not received my items back. I finally had enough and contacted Threadup once again and told them if I did not receive my clothing and accessories back would report it as stolen. The following week I received all the clothing and accessories back. I opened it and was upset to find all the items were heavily damaged. When I had sent them out not a single item had any damage. Shirts and dresses were ruined, jewelry was chipped and a handbag was covered in scuff marks. All the damage is irreversible. When I reached out to Threadup I didn't receive a single response. They are thieves and brats only caring if it benefits them.

This company is unorganized and incompetent. Whoever runs this company shouldn't be running a company unless its goal is to rip off people. I don't even want to give it any stars. I really hate myself for trusting this company. No more and if you are thing of buying or selling to this company, do some research. They do bad business. Also they only reply to good comments and don't have the balls to reply to the bad ones. Research people this company is bad business.

This company asks you to donate your used clothes so that they could price it at retail value and give you a small percentage of it. Not right and not fair at all. Either sell the clothes at a price of a thrift store or don't sell at all. Pricing a pair of used sweatpants for the same price as brand new ones at Walmart is just disgraceful. Get a purpose people, this way or repurposing does not work.

My experience with ThreadUp - is disappointing to say the least. A total rip off. Do not use, try instead Twice they treat customers fairly and appreciate the clothing you send, compare the photos! They ask for designer clothing, almost new top self, but will not compensate you fairly for it. I sent (15 lbs.) filled beg to top, with BeBE, almost new, light worn clothing designer clothing, about $2,500 worth, got $30.00 dollars back! It took them 2 full months to process my bag with disappointing results. Check out who we are on their website, its run by a punch of computer Tech. S considered yourself warned, It's to late for me, I would have done better at a yard sell.

Great company. Honest and very functional. I would ( and have) recommend it! Buying is a pleasure, selling is a luxury. They are worth trying! I buy items (some with tags) from this site for lovely gifts even!

I had heard of this company and remember in the past it had a good reputation. Not so anymore. I decided to purchase an Adrianna Papell dress. However, a few minutes after placing my order I felt uneasy and wish I had read all the horrible reviews posted on Sitejabber first, then I would never have gotten entangled with battling this 'company' in the first place. In the first place, there is NO customer service number to call when I decided to cancel my order ten minutes later. There are 'chat' assistants who keep repeating the same information: my order could not be cancelled because it had already been shipped. Really in ten minutes? That is illogical and impossible. I ended that chat and began another chat, explaining I wished to cancel my order but instead was given the same story that my order had already been shipped. I asked for a tracking number. I was provided with a tracking number which not surprisingly is a fake one because the item is listed as "tracking information will be updated as soon as item ships." That was ten days ago. There is no hope of a return because their return policy is such that the shipping PLUS the restocking fee is almost the price I paid for the dress. I lost $23.00 on this outrageous, dishonest 'company'. I realize $23.00 is not a huge sum of money, yet it is infuriating to be have my money stolen.

I've left another review. Before... thread up is like that old boyfriend where your curious but deep down you don't want herpes... don't do it people... I'm still mad about there emails telling me to not bother them and selling a $2200 Valentino dress to a youtuber and not buying it from me. These people have A. No fashion sense and B. A smart little operation going. Don't believe any good reviews swear on my favorite dog... do but don't sell list your stuff on eBay for 0$... call me I will list and sell your stuff true story... NO one wants herpes or crabs of the bad kind.

I sent 2 bags filled with clothes that I had outgrown but where still in perfect condition. Designer pants, blouses and a leather West that was like new. After waiting FOREVER to receive any sign that they received my donation, I finally received their payment: $15.51 total for everything! For a hat that I donated, originally worth around $ 45 (crazy, I know), they have me $ 0.75. This hat was hat new and I bad they sold it for a high price.
Long story - frustrating story! I will NEVER use ThreadUp again not will I recommend this to any of my friends. My daughter had the same experience: She donated 4 huge bags full of clothes and they GENEROUSLY gave her $ 30 in total. That is just not right.