I love the mala that I purchased from this company. Any questions I had were answered quickly, staff is very nice and considerate. My product arrived within the stated timeframe and I had no issues whatsoever. I will definitely buy with them again! I already have a few new items in mind :)
This company represents their items are shipped from Canada & US. Only after they asserted that and I did not receive an item I paid for did they reveal my item was shipping from CHINA. It has now been over two months with no items received. They have twice lied and stated they would refund but then delayed again. They claim a 100% satisfaction guarantee but they do not abide by any of their written policies. I ordered and paid 02/06 and I still have no item. They are refusing a refund. Had to dispute via paypal.
They will offer you a cheap tapestry for 7$ but after the 2 weeks it takes to get to you... theres a card that says you're enrolled in their 14$ a month service... wth... charged me after I CAUGHT it and requested unsubscription... grrrrrr
*sounds alarm*
I saw a t-shirt Psychedlic research volunteer on FB, for $15.95. OK, I buy it, then a month later they charge my acct. $13.95 monthly membership fee. Yes, as I looked back, in the TEENY TINY box one has check on Terms for every purchase nowadays, there is the membership thing, but it's as if they are HIDING that detail, not making it clear. Yes, they cancelled my membership, but didn't refund the "fee", for which I had no service. Bad business in my book, how about yours?.
It took awhile for my order to arrive but when I received it, its so Gorgeous! I immediately went ahead to purchase a gift for my mom and I can't wait for her to receive it.
I love how Third Eye Transcend handle their customers. I got upset due to a delay with one of my order but they kindly explained to me and assured me that it will be arrive soon. And now I got my beautiful neckalce. THANK YOU!
Very Very Satisfied with the quality. I did not expect this good of a quality for the price of the product. Love it!
I just got my bracelets and I love them. Thank you
This is the 5th time I ordered from this company and all items I purchased until now are all of high quality stones. I recommend this to anyone!
Please don't buy from this company. I emailed them that it had been over 2 and half months and still nothing. They gave me the run around and now it's been over three months and I just given up. They won't get my money again. Sad for them since my family loves to buy stones but I told them buy from any other company but Thirdeye. Everytime I emailed them, I was told to call the us postal service. I just paired you over 80 dollars for merchandise now I have go searching for the merchandise I bought from you! I just gave up. I don't recommend this company. They don't take responsibility for what they are doing wrong. This is my opinion.
Hello Yaqueline,
Thanks for shopping with us!
We are sorry to hear you feel this way. I'd like to remind you once again that your tracking number clearly shows your package was successfully delivered at the address that you provided us with. In addition, when we contacted USPS, they also confirmed with us that they delivered your package successfully.
We did all we could from our end as the shipped to contact USPS, and they confirmed with us that the package was successfully delivered. We didn't "just tell you to call the postal service", we simply asked you if you had time to also call USPS as the receiver to see if there's anything they can do for you. This was simply one of our many suggestions and ways we tried to help you, it wasn't our only course of action.
We are saddened to see that you chose to represent us in this light, however we will continue to provide excellent customer service to all of our customers and to continue assisting with any issues that may arise. After all, we have almost 5,000 happy customers so far! :)
Have a great day!
I need to rectify this review. A few months after I wrote this review, one of my neighbors gave me my order. They had gotten in their mailbox by mistake. Honestly, I have to say that I was embarrassed to post it after a few months. My sincerest apologies to the company for any bad business that I may have caused them already lost sales. I'm changing my review to five stars. And by the way it's a superior product and I love the things that I received. And I will order again!
Hey Angie,
No problem at all:)
We appreciate your honesty and for editing your review, it means a lot to us.
Thank you for your kind words in the video! We are truly happy to hear your love your mala and the energy it gives you.
I am soooo satisfied with my purchase, the delivery process and customer service! I couldn't complain at all because they have handled everything perfectly PLUS, the Mala I received is exactly what I was expecting.It's also the same as the one on the picture. Thank you so much! This is definitely not going to be the last time I am going to order. To more Malas with you!
I'm shocked at the bad reviews here because I've purchased from Third Eye Transcend at least 6 or 7 times, and I've been very happy with every order. The shipping can take some time, but the quality is gorgeous and the prices are reasonable. I've given these as gifts, and they're always well received. I'm attaching a picture of my collection, I've always been happy so I can highly recommend this company.
I've bought many times from Third Eye Transcend, love their products. My last purchase was the pink wrap bracelet and it is just beautiful. I also get tons of compliments every time I wear it. Highly recommend this site!
I have been trying to get ahold of them with no success. My order was wrong. I've been requesting a refund or I'd be just as happy if they would ship the correct bracelet. Terribly Disappointed, all it would have taken is a response.
Found this site because it advertised on my Facebook page. Liking the look of the bracelets and wanting them as presents I bought some. The packaging was not the best for gifts (just in little plastic packets without a card detailing the purpose of the stones). A week or so later, a different site popped up selling the exact same things for less! But my real issue is that the two websites offered different explanations for what the stones are meant to do? Tried to get an answer from Third Eye about this but they stopped responding to me.
Hello Lou,
Thanks for your comment!
We stand behind our authentic natural stone products, and all of our explanations are based on well known properties of each stone.
Unfortunately, we cannot control what other websites do, and what usually happens is that stores like ours get copied and the copycat website will then make changes, like changing the explanations of the meaning of each stone. This is what you experienced with the other website that popped up for you, they copied our products and changed the description to a different meaning to set themselves apart from us.
I've bought many items from Third Eye Transcend. Received everything and was pleased to see all items were as advertised, shipping was delayed as were items I ordered from other sellers online, which I would expect during a global pandemic. I receive so many compliments on my purchases and inquiries as to where I got them, and I have no issues recommending this company to anyone. Enclosing a sample of some of my purchases.
The silver color lotus had a black material on it. After I couldn't restore the color with washing, I had many emails back and forth. After many assurances that this was normal or I may have damaged it with cleaning, I threatened to post bad reviews and call Paypal. They then refunded me 25%, which was very fair. The rest of the bracelet is very pretty.
Thansk for your review, Lynn!
I don't know why there's so many bad reviews here. I've bought from Third Eye Transcend 5 times and have received everything. My most order was a little delayed, but understandable because of the coronavirus. Love love love!
Their service was good and incredible. I am so impressed with the malas they have. If you guys are looking for something fancy yet affordable gift I suggest this store for you.
Although the covid caused a long delay, I was very happy with my purchase. The natural lotus garnet mala is delightful. I was not expecting such a good quality, it has weight, style and perfectly adjust to my narrow wrist since it is adjustable. Very happy with it and I always receive compliments about it. Also their customer service is very friendly. Highly recommend!
I brought one each for me and my best friend of the fluorite detoxifying bracelet. I waited nearly 3 months for it to arrive due to covid 19. People need to realise covid 19 has made an impact when it comes to deliveries. I'm very happy with my purchase and so is my best friend so I dont regret the purchase or waiting for it to arrive.
The website said to expect a delivery date of anything from 5-25 days. After 25 days, I wrote their customer service number to ask why my order was delayed and the tracking information suggested that the order was still in China. Not receiving a reply, I resent the email again. No reply. I resent it again after 35 days. I am not accusing anyone of anything and am willing to be patient in the circumstances, but customer service would be appreciated. Surely it should be possible to find out where my order is, why it is still in China and when it might arrive.
Hey Constant,
Thanks for shopping with us!
We take pride in answering all customer service requests, and we truly apologize if you didn't receive a response from us. Some email inboxes have filters in place that automatically block some emails, and it is possible that our responses went into your Spam folder and you never saw them.
If you still have questions, please reach out to us again and we would love to assists you. You can also send us a message through Facebook if you prefer to use that instead of email :)
I bought a amethyst mala recently. I received it on time even thou the coronavirus delayed all mails. My bracelet is amazing. It came exactly as is shown in the picture on the web.
I truly recommend their beautiful jewelry. I am happy wear it all time.
I am going to buy other more.
Overview
Third Eye Transcend has a rating of 3.6 stars from 65 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Third Eye Transcend most frequently mention and customer service. Third Eye Transcend ranks 12th among Personalized Jewelry sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Barbra,
Thanks for shopping with us!
We truly apologize that your package never arrived! Sometimes small packages are lost in the mail, and this is completely out of our control.
We were honest with you that the package was lost, and we offered to send you a replacement package. As you stated, you didn't want to wait any longer and you requested a refund instead.
We understand that you preferred a refund, and we processed a full refund for you through Paypal.
This was all done in a timely manner and as per your request, so we are disappointed to see that you left such a nasty review that is also false. Unfortunately we cannot control what others do, and we hope that this explanation once again makes you realize that we did everything you asked of us. The fact that a package can sometimes be lost is completely out of our control and we apologize that it happened to your order.
We wish you a great day!
Thanks,
The Third Eye Transcend Team