Third Eye Transcend

The good:

The mala is pretty and looks the same as advertised. It's pretty taught so it will be hard to separate beads from each other when meditating because there's no slack that would more easily facilitate grabbing each bead. I've purchased malas that were easier to handle. 3 stars for the product.

The bad:

USPS marked my package as delivered, but I didn't receive it. I contacted Third Eye Transcend's customer service, and they 'helped' by looking up the tracking status (which wasn't helpful since I could do that myself) and I went rounds with for a couple of weeks about getting a replacement or a refund. In the end, this company was adamantly unwilling to replace or refund the item. I felt almost as if they thought I was lying about not receiving the item and therefore felt compelled to stand their ground. They eventually, they ghosted me. Fortunately, USPS finally delivered my package, albeit 3 weeks after they marked it as delivered -- boo USPS.

Through my communication with Third Eye Transcend, what I found was that they will fight to protect their bottom line and they don't seem to care if their customer gets shafted in the process. That they call their business Third Eye 'Transcend' is a joke. They didn't transcend in my case: They were fine with letting me assume the potential loss for the item. They sell products supporting a harmony and peace and yet the way they run their business supports disproportion and consternation.

Please be aware that this company will refuse to refund or replace merchandise that you don't physically receive. They will argue that the carrier shows a delivered status, and that it's YOUR responsibility to work with the carrier to locate the package. They don't send their packages insured or require signature upon delivery, so if your stuff truly gets lost, tough for you. The situation ended up resolving since USPS finally delivered my package, but had they not, I'd be out the item and the money. I'm done with this company. 1 star.

A note for Third Eye Transcend: Your business model should include a margin for losses. You should be prepared to deal with occasional lost packages without passing the loss on to your customers.

Just received my mala and it was worth every penny. The natural stones were of wonderful color! I feel the positive energy just wearing it.

This is the third item I've purchased, very satisfied with the quality of the items, and with customer service received. Will buy from this company again!

Shipping was fast and secure! Product arrive in top shape! Love the item love the company. Kudos team!

I really love the bracelets! Soo sleek and awesome! Will be keeping an eye for new arrivals! Hopefully they would arrive soon.

Got a pair of bracelets for my girl and Dang! She loved it. Will be ordering new ones soon! Just love them!

I ordered a bracelet from this website from an ad on facebook. I was drawn by the pretty photos and all the reviews. I found out that the reviews are COMPLETELY FAKE and taken from other places. They are ripping off other websites and COMPLETELY SCAMMING PEOPLE. They never provided me with a tracking number, and I never received anything! I'm out $60 and left with nothing. Stay away!

I ordered the Fluorite Detoxifying Wrap Bracelet and it was wonderful. I get many compliments from it. I'll keep ordering from ths site!

Love the bracelets. I constantly get compliments by my officemates.The colors are vibrant and I'm excited just wearing it.