The Zebra Reviews Summary
The Zebra has a rating of 2.9 stars from 261 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with The Zebra most frequently mention insurance companies and personal information. The Zebra ranks 5th among Car Insurance sites.
This company is the worst. I would not recommend them to anyone. Their agent was incredibly unhelpful with terrible communication. I had more questions after talking to their agent than I did before. Dustin completely disregarded what i was looking to purchase. DO NOT DO BUSINESS WITH THE ZEBRA...
The big companies pay to put their names first and won't show you any quotes. Zebra makes you go into their (GEICO, Progressive) websites to enter in more information to finally see a quote. The more information you give them, the more they have to sell. Obviously that's how Zebra makes its money.
The agent I worked with made the entire process very easy. She informed me of my options and steered me toward the best fit for our needs. We plan on using Zebra again in the future!
Very dissatisfied. After purchasing and signing all the necessary paperwork, I decided to look up the company and read some reviews. I discovered they are in about 8 states but none of them are NV. Which is where I live.
The insurance representative quoted a price to me which included discounts he said I was qualified for but after signing up I was informed that I didn't qualify for it because my other insurance lapsed by 2 days. The insurance representative was aware of this when he quoted me the discounted price. I will not be renewing with The Zebra insurance company as I do not like deceitful tactics to get a sale.
Hi Karen, we’re sorry to hear you did not have a good experience comparing rates with The Zebra. Smart shoppers compare to save money, and that’s exactly what you tried to do. Lapses in insurance coverage do tend to determine rates. Here’s more info on getting insurance after a lapse in coverage: https://www.thezebra.com/auto-insurance/coverage/car-insurance-after-lapsed-coverage/. We hope we can provide you with the 5-star service you deserve the next time you compare rates.
Daniel, our agent, could not have been more helpful. He communicated clearly, laid out all the details effectively, and fully answered all my questions. I could not be more pleased with the experience and will 100% recommend Zebra to friends and colleagues.
Thank you, Doug, for taking the time to write a 5-star review about your experience comparing rates with The Zebra. Smart shoppers compare rates to save money and that's exactly what you did. Thank you as well for your lovely compliments to Daniel - we agree that he's a great communicator! I'll make sure he gets to see your review. We hope we can support you again with 5-star service the next time you compare rates.
You get a LIVE body when you call comprehensive comparison for lowest premium for the most coverage! I RECOMMEND ZEBRA. Major time save and no annoying repetitive phone calls!
Thank you, Lil b, for taking the time to write a review. Smart shoppers compare rates to save money and that's exactly what you did. We're so glad you had a 5-star experience comparing rates with The Zebra. We hope we can support you again with 5-star service the next time you compare rates.
My dealership and I have been calling all day to put my new vehicle on my policy since Safeco makes you go through your agent, in this case the zebra. It is IMPOSSIBLE to reach anyone there. Ended up switching companies so I could actually get the vehicle insured. Steer clear of this company.
Easy to work with. Representative was knowledgeable and professional. Explained different options and got us a great deal.
My rep was quick, fast and courteous. Was able to find a cheaper rate for me while I was on another call. When I returned it was perfect.
Thank you, Tomerrial, for taking the time to write a review. Smart shoppers compare rates to save money and that's exactly what you did. We're so glad you had a 5-star experience comparing rates with The Zebra. We hope we can support you again with 5-star service the next time you compare rates.
Polite lady helped me and she found a insurance fast for me. She dashed l saved me money and the time that I'd took was fast.
Thank you, Wayne, for taking the time to write a 5-star review. Smart shoppers compare rates to save money and that's exactly what you did! We hope we can support you with 5-star service again the next time you compare rates.
Jared not only got me insured within minutes, the new rate was literally half of what I had been paying. He is great at his job and an asset to your company. Thanks again Jared!
OMG! Awesome! I was in a pinch and needed ins fast and cheap. Quotes were almost 300 a month until I met Zebra, I'm paying almost half💜💜💜/ /
I have already recommended Zebra to a family member and will continue to recommend Zebra to whomever I know that needs it. I got new car insurance and renters insurance. It was just so easy - one stop shopping. I was so happy they could just get me signed up right then - all documents and pictures done and my policies delivered. The agent who helped me clearly new what she was doing. Not a lot in life is easy, but this was, and not even for a fee. I really appreciated it.
With this agent R.A. I felt like she was concerned about my issue and made me feel totally at ease. I got what I needed for car insurance and will definitely recommend her to family and friends.
I shopped around for car insurance and "The Zebra" were the best at communicating my coverage to me! Customer service was outstanding! I Highly recommend this company if you're needing insurance!
I was told my monthly charge would be $89. I got to the Tag office, and they told me I had to call and update my VIN. I did, and they told me someone didn't put my VIN in correctly, so my monthly charge would go up $100! THIS IS UNACCEPTABLE!
Thank you, Brittany, for taking the time to write a review. Smart consumers compare rates to save money, and that's exactly what you're trying to do. We're sorry that you did not have a good experience comparing rates with The Zebra, and we regret that our error resulted in underpricing your monthly payment. Paying more for insurance than what you were quoted is not the experience we want folks to have with The Zebra. Rates do change every year, so we encourage you to compare rates again in six months to see if you can save on your monthly rate.
They collect your personal information and show you some links for other insurance companies. You have to enter the details again the ins company sites.
Evin Takerian was the rep who walked mt thru the policy sign-up process. Professional, knowledgeable in completing the application process. Particulrly liked the docusign process and e-transmittal of ID cars.
Xochitl was very informative in explaining something as simple and inexpensive as renters insurance could be so valuable I'm a believer and I recommend everyone call Xochitl for a quote right now. She has the best rates out there!
From the business
The Zebra is the nation's leading, independent insurance comparison site. With its dynamic, real-time quote comparison tool, consumers can identify car and home insurance companies with the coverage, service level, and pricing to suit their unique needs. The Zebra compares multiple insurance companies and provides agent support and educational resources to ensure consumers are equipped to make the most informed decisions about their home and auto insurance. Headquartered in Austin, Texas, The Zebra has sought to bring transparency and simplicity to insurance shopping since 2012 — it's "insurance in black and white."
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jacqueline, I'm so sorry to hear that you did not have a good experience comparing rates with The Zebra. We'd like to make this right. Would you email us at reviews@thezebra.com with your full name and phone number so we can look up your customer profile?